Travel Information Centre

Last updated 20 March 2023, 10:00 (GMT +8)

Find out everything you need to know to book with confidence and travel safely.

Know before you book

Travel advisories

Always check the latest travel advisory before your trip as entry requirements may change at short notice.

Check advisories

Transiting in Singapore

Learn about transiting and lounge access in Singapore Changi Airport. 

Travel safely and seamlessly 

Learn about our digital innovations and safety measures in place to ensure an easier, safer, and smoother journey for you.

Find out more

KrisFlyer Elite and PPS Club status extension

We will automatically extend KrisFlyer Elite and PPS Club statuses for memberships expiring from March 2022 through to February 2023. Find out more about other membership initiatives below.

PPS Club    |    KrisFlyer Elite

Change or cancel your booking

All bookings made on or before 31 July 2022 are covered by our complimentary rebooking policy. This means you can make one complimentary change with no rebooking fee, although a fare difference may apply. Please note that any date change must be made within a year of your ticket’s date of issue, and any cancellations will be subject to the ticket’s fare conditions.    

Customers may change the dates of their travel in Manage Booking. Should you have any issues processing your request, please use our Assistance Request Form. Flights departing within 72 hours will be prioritised. Customers who wish to make changes to flights that were redeemed or upgraded with flight credits or miles, should also use the Assistance Request Form.

Other booking-related assistance

If you are unable to make changes via Manage Booking or if your flights were redeemed or upgraded using miles, send us your booking change or refund request through the Assistance Request Form.

Assistance Request Form

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