HomeTravel Information CentreTravel Seamlessly​

Travel seamlessly with Singapore Airlines​

Enjoy easier and smoother journeys ahead​

Travel seamlessly, every step of the way​

Subscribe to travel advisories
Check travel advisories

As entry restrictions may change at short notice, do check travel advisories regularly. Additionally, you should also ensure that you have a valid passport and visa before you fly.


Check travel advisories

Consider a travel insurance policy
Travel with peace of mind

With our insurance partner Allianz, you can get 24-hour assistance for travel and medical emergencies, which can help with travel inconvenience to medical care. If this travel insurance policy is available for your itinerary, you can add it to your trip with flight purchase or via Manage Booking.

Manage Booking

Understanding baggage restrictions
Understanding baggage restrictions

If you are carrying hand sanitisers or alcohol-based disinfectants in your checked baggage, make sure that the weight does not exceed 0.5 litres or 0.5 kg per article and 2.0 litres or 2.0 kg in total. For cabin baggage, the usual 100ml limit for liquids will apply. To ensure a smooth boarding process, you are encouraged to travel as lightly as possible. 

View Baggage restrictions

Update your contact details
Update your contact details

Always make sure that the contact details associated with your booking are up-to-date. This lets us alert you about schedule changes or delays for your flight promptly. We will also send you an email with useful reminders 7 days before your trip.

Manage Booking

Submit your health declaration online
Submit your health declaration online

If a health declaration is listed in the travel advisories for your itinerary, remember to complete it within the necessary time frame. For instance, if you are entering Singapore, you must submit this within three days before your flight.

Submit Singapore (SG) Arrival Card

View your inflight menu online
View your in-flight menu online

You can preview your in-flight food, beverage, amenity and snack offerings before your flight via our digital in-flight menu up to eight days before your flight. Alternatively, you may also view your menu on board by connecting to our on board Wi-Fi to scan the QR code found in the KrisWorld entertainment system. Wi-Fi is available on board on all aircraft except the Boeing 737-800NG.

Download the SingaporeAir mobile app
Download the SingaporeAir mobile app

For a smoother journey, install the SingaporeAir mobile app on your mobile device. With the app, you can download over 300 newspapers and magazines (select More → e-Library) from 48 hours before your flight, get personalised travel information, and measure your cabin baggage to ensure that it meets size requirements (iOS only).

Download SingaporeAir mobile app

Pre-order your duty-free shopping
Pre-order your duty-free shopping

Enjoy a hassle-free shopping experience with KrisShop's pre-order service. Shop from an extended range of duty-free items and travel exclusives online and have them delivered directly to your seat  on board selected flights.


KrisShop.com

Link your KrisFlyer membership to enjoy privileges​
Link your KrisFlyer membership to enjoy privileges​

Earn miles and enjoy perks such as complimentary in-flight Wi-Fi whenever you fly with Singapore Airlines. Simply log in to your KrisFlyer account before making a booking, or add your KrisFlyer membership number to your booking via Manage Booking before check in.

Not a member yet? Sign up now. Membership is free.​

Manage Booking​
Join KrisFlyer​​

We encourage all passengers to minimise their time at the airport by turning on auto check-in, checking in online, or checking in with the SingaporeAir mobile app if they are eligible to do so.

Singapore Airlines customers flying to South East Asian destinations, Dhaka in Bangladesh, Male in Maldives, Kathmandu in Nepal, Colombo in Sri Lanka, Japan (with the exception of SQ12*) and South Korea should check in at Terminal 2. 

For Singapore Airlines flights to other destinations, check-in will remain at Terminal 3.

* Check-in for SQ12 to Los Angeles via Tokyo (Narita) will remain at Terminal 3.


Check in online
Check in online

From 48 hours to 90 minutes before flight departure, you can check in online or via the SingaporeAir mobile app. If you have turned on auto check-in in Manage Booking, you will receive an email confirmation once we have checked you in.

Generate boarding pass and declare checked baggage
Generate boarding pass and declare checked baggage

If you are eligible for a digital or mobile boarding pass, generate them after checking in. If you wish to check in your baggage yourself (selected airports only), declare the number of bags for later printing of baggage tags at the airport, to minimise contact with the self-service kiosk.

Print baggage tags
Print baggage tags

If you have declared the number of bags you are checking in online, you can use self-service kiosks at selected airports to print your baggage tags, by simply scanning your digital or mobile boarding pass. Otherwise, you can declare checked baggage via the kiosks to generate. You will be prompted to scan your digital or mobile boarding pass. At Changi Airport, these kiosks are fitted with proximity sensors, so you will only need to hover your finger over the screen to make your selection.

Check in your bags at the automated bag drop
Check in your bags at the automated bag drop

Once you have printed your baggage tags, attach them to your bags and drop them off at the automated bag drop counters. These automated bag drops counters are available at selected airports, including Changi Airport in Singapore.

 

Check if the lounge is open
Check if the lounge is open

Some lounges may be closed. Do check the operating hours of the lounges before planning a visit there. At Singapore Changi Airport, the SilverKris Lounge and the KrisFlyer Gold Lounge are open in Terminals 2 and  3.

Present your mobile boarding pass
Present your mobile boarding pass

To enter the lounge, simply show us your mobile boarding pass on the SingaporeAir mobile app.

Enjoy e-Library reads
Enjoy e-Library reads

Download over 300 newspapers and magazines available on our e-Library via the SingaporeAir mobile app (select More → e-Library).

Freshen up with clean shower facilities
Freshen up with clean shower facilities

Shower facilities are available at the SilverKris Lounge and the KrisFlyer Gold Lounge in Singapore Changi Airport. Between each use, we clean the shower rooms thoroughly. A fresh set of towels will be provided to you.

Expect a boarding reminder
Expect a boarding reminder

When your flight is ready for boarding, you will be informed via a push notification from the SingaporeAir mobile app.

Download SingaporeAir mobile app

Learn about changes to meal arrangement
Meal arrangement

Customers have the option to select to skip their meals, or reserve their choice of In-flight-Menu or Book the Cook, up to 24 hours before their flight departure on selected flights and classes under Manage Booking.

View your in-flight menu
View your in-flight menu online

You can preview your in-flight food, beverage, amenity and snack offerings before your flight via our digital in-flight menu up to eight days before your flight. Alternatively, you may also view your menu on board by connecting to our on board Wi-Fi to scan the QR code found in the KrisWorld entertainment system. Wi-Fi is available on board on all aircraft except the Boeing 737-800NG.

Connect to Wi-Fi
Connect to in-flight Wi-Fi​

KrisFlyer members can enjoy unlimited complimentary in-flight Wi-Fi in Premium Economy and Economy Class. Insert your KrisFlyer membership in 'Manage Booking' before check in to redeem on board*!​

*Excluding Boeing 737-800 NG

Learn more about in-flight connectivity


Use your mobile to control KrisWorld
Use your mobile to control KrisWorld

You can use your mobile as a remote control to browse and play movies, TV shows, or music on your KrisWorld in-flight entertainment system, on board all our aircrafts*. Download the SingaporeAir mobile app before your flight and use it to pair your device on board.

*Excluding Boeing 737-800 NG

Shop on board via KrisShop on KrisWorld​
Shop on board

In-flight catalogue shopping is now available on selected flights. View KrisShop's e-catalogue on board via the Digital Content Portal.

Alternatively, browse over 4,000 items from KrisShop on our in-flight entertainment system, KrisWorld, for next flight or home delivery (currently available on selected Airbus A350). 

Inflight catalogue
KrisShop on KrisWorld

Before you arrive, you may click here to find out more information about your destination airport. Please note that flights' may arrive at Terminal 1, 2 or 3 of Singapore Changi Airport. Click here or view your flight status on our mobile app approximately two hours before the flight arrives for details of your arrival terminal.

Retrieve your baggage carousel number
Retrieve your baggage carousel number

To avoid crowds, you can connect to airport WiFi and retrieve your baggage carousel number via the SingaporeAir mobile app. If you are transiting between Star Alliance airlines at London Heathrow Airport, you can also make use of the app’s guided navigation feature to view the fastest path to your next departure gate.

Translate local language instantly
Translate local language instantly

Communicate seamlessly with the Translation Assistant on the SingaporeAir mobile app. With real-time voice translation, it is easy to seek help or feel at home in a foreign land.