Singapore Airlines

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Singapore Airlines opens new service centre at ION Orchard

23 July 2009 - The Singapore Airlines Service Centre has moved to ION Orchard, the newest shopping centre located in the heart of Singapore's busy premier shopping district.


Located at Orchard Turn, just above the Orchard MRT station, ION Orchard’s strategic location offers greater accessibility for customers. And with the Singapore Airlines Service Centre and PPS Club Service Centre integrated under one roof, customers will continue to enjoy the enhanced convenience that comes with a seamless service experience.


The integrated Singapore Airlines Service Centre is located at #04-05 at ION Orchard, and will operate from 8.30am to 6pm from Mondays to Saturdays, and from 9.30am to 5pm on Sundays.


Prior to the move to ION Orchard, the Service Centre was temporarily housed at The Atrium@Orchard. To ease customers into the transition to a new location, operations at The Atrium@Orchard will continue until 6pm Monday, 27 July 2009.


Customers can enjoy all ticketing services currently available at The Atrium@Orchard. Downtown check-in will not be available, although customers can continue to check in online via, or at the self-service kiosks located at the Service Centre 48 hours before their scheduled departure time.


The design of the Centre was conceptualised following surveys with customers and service staff. The result is 8,400 square feet of understated East-meets-West luxury. Cream and earth tones convey the warmth of Asian hospitality, as clean lines and natural lighting offer an inviting respite for customers.


The theme of travel and movement is brought across by linear details captured in the design of the walls, carpets and ceilings, while elements of stone and wood connote stability. Touches of greenery add tropical splendour to the waiting area, which seats 70. From the waiting area, customers are treated to the panoramic view of canopied boulevards below.



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