Singapore Airlines

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Travel Insurance Customer Service & Claims

Below are some useful contact details for your information:

Emergency medical assistance hotline

For emergency assistance, please call our 24-hour emergency assistance hotline at +49 (0) 69 97 113 999 or email

Dedicated customer service hotline

For insurance-related enquiries, or changes to your policy, please e-mail ( or call our Customer Service Hotline at +49 (0) 69 97 113 998.

For a list of frequently asked questions, please visit our FAQ Page

How to File an Insurance Claim

Passengers may file a claim by submitting a completed claim form with supporting documents. To request a claim form please contact our claims department using the details below:

AIG Europe S.A., Direktion für Deutschland, Neue Mainzer Str. 46 – 50, 60311 Frankfurt am Main
+49 (0) 69 97 113 998
Open Monday to Friday between 9am and 5pm (local time)

For COVID-19 related claims, please prepare the following documents:

Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains / Out-of-country COVID-19 Diagnosis Quarantine Allowance

  • Original hospital / medical bill(s) / receipt(s) / medical report stating diagnosis and the date of the injury/sickness commenced certified by a qualified medical practitioner
  • Letter of referral from general practitioner for the medical treatment conducted by specialists, physiotherapists, etc.
  • Death certificate for repatriation

Reimbursement of Trip Cancellation / Trip Curtailment

  • Copy of original itinerary
  • Documentation confirming trip cancellation
  • Documentation confirming non-refundable/refunded amount
  • Original receipt(s) showing any pre-paid costs or deposits made OR additional travel and/or accommodation expenses incurred after the commencement of the insured journey
  • Medical certificate indicating diagnosis and reason that the insured is unfit for travel, if applicable
  • Death certificate, if applicable
  • Proof of relationship to the insured, if applicable

Travel insurance

Travel insurance

Travel Insurance cover is offered by AIG Europe S.A., available only to residents of Germany. Copyright © 2020. All rights reserved.