Singapore Airlines

Travel with ease of mind

Travel with ease of mind

Singapore Airlines values your entire travel experience. In partnership with AIG*, Travel Insurance can be easily added to your itinerary on

Whether you're on a business trip or a well-deserved family vacation, a second is all it takes for your trip to take an unexpected turn for the worse. If things go wrong while you're travelling - from sickness, trip cancellation, baggage loss or flight delay - travel insurance take care of you.

AIG Travel Insurance on is exclusively designed for Singapore Airlines passengers. AIG promises:

  • Comprehensive coverage with affordable premiums
  • Products & services provided by one of the world’s largest travel insurance service providers
  • The convenience of hassle-free online booking

Travel insurance on

Arranging travel insurance is simple and easy!

  • You can add travel insurance to your itinerary while you are booking your flight on

If you have any questions, please feel free to contact us or visit our FAQ Page.

*This travel insurance product is underwritten by AIG Malaysia Berhad.

Special rates

AIG offers special rates on travel insurance to Singapore Airlines passengers. 

These rates are automatically calculated based on your destination (regional or international) and the duration of your trip.

Summary of benefits

If you are purchasing a new policy, we have amended the AIG travel insurance policy to cover certain situations pertaining to COVID-19. Full terms, conditions and exclusions can be found in the Terms and Conditions.

BenefitCovered Conditions
Medical Expenses & Emergency Medical Evacuation & Repatriation of Mortal Remains Medical Expenses & Emergency Medical Evacuation & Repatriation of Mortal Remains if you contract COVID-19 while traveling internationally (up to RM 1,041,000).
Travel Cancellation Travel Cancellation before departure for non-refundable travel and or accommodation expenses if you or your immediate family member contracts COVID-19 before your scheduled trip departure date.
Travel Curtailment Travel Curtailment for non-refundable trip costs and additional travel expenses to return to Malaysia if you or your immediate family member contract COVID-19 while traveling internationally.
Out-of-country COVID-19 Diagnosis Quarantine Allowance Up to RM 600/day/person for up to 14 consecutive days if while on a trip, you test positive for COVID-19, and as a result are unexpectedly placed into mandatory Quarantine outside Malaysia. 

How to file an insurance claim

Detailed procedures for filing a claim are included in our Notice of Claims Forms.

For COVID-19 related claims, please prepare the following documents:

Medical Expenses & Emergency Medical Evacuation & Repatriation of Mortal Remains / Out-of-country COVID-19 Diagnosis Quarantine Allowance
  • Medical report or proof of diagnosis
  • Original hospital billing statement & Medical Payment receipts
  • Proof of hospitalization & medical report

Reimbursement of Travel Cancellation / Travel Curtailment
  • Original Payment Receipts with breakdown of the expenses paid for the trip
  • Letter from Travel Agent confirming the insured's absence and refund amount (if nil refund please state the reason or provide proof of denial from relevant parties)
  • Medical Report & Hospitalization (if applicable)
  • Death Certificate (if applicable)
  • Proof of relationship (such as marriage certificate, birth certificate)


We offer these outstanding benefits and features


Benefits described below are subject to Product Disclosure Sheet and the full terms and conditions of this travel insurance policy.


24/7 Emergency Assistance

Round-the-clock trip assistance solutions provided by our business partner, Travel Guard during your trip (+603-2772 5716).


Medical Expense Incurred Overseas

We cover your medical bills if you get sick or encounter an accident while traveling abroad.


Daily Hospital Income

This benefit provides daily cash payments if you are hospitalised overseas.


Emergency Medical Evacuation & Repatriation

This helps bring you home to your loved ones if an accident or illness happens to you during your trip.


Compassionate Visit and Child Guard

These benefits help pay for your loved one to visit you or for sending your child back home if you’re hospitalised overseas for an extended period.


Medical Expenses incurred in Malaysia

Takes care of your follow-up medical treatment upon your return to Malaysia.


Accidental Death & Permanent Disablement Benefit

This benefit will provide lump sum cash payment if you suffer death or permanent disability due to an accident or illness during your trip.


Travel Inconvenience Benefits

We offer a wide range of travel inconvenience benefits, including:


Travel Cancellation

This covers the non-refundable cost of your trip if you have to cancel your trip due to an insurable reason such as death in the family or a serious injury.


Travel Curtailment/Interruption

This covers the non-refundable cost of your trip if you have to cut your trip short due to insurable reasons such as death in the family or serious injury.


Personal Baggage

Covers the loss of, or damage to, your luggage while you are traveling overseas.


Flight Delay/ Misconnection

Compensates you financially for the inconveniences caused for waiting for a re-scheduled or a missed Singapore Airlines flight.


Baggage Delay

Compensates you financially for the inconvenience of waiting for your delayed baggage while abroad.


Travel Documents

Assists you to arrange lost travel documents such as passports or entry visas.


Personal Liability 

Covers you against liability to third parties or damage to their property caused by your negligence.


Lifestyle & Value-Add Benefits

Our comprehensive policy also includes these additional benefits & services:


Golf Insurance

Covers damage or loss of golfing equipment


Home Inconvenience Allowance

Protects the contents of your home due to theft if it was left vacant for the full duration of your trip.

Policy Wording and Benefit Table

The full terms and conditions of the AIG Travel Insurance policy for Singapore Airlines can be viewed or downloaded by clicking here.

You’ll need Adobe Acrobat to open this document.

Benefits Table:

Medical & Accident Dental Expenses Incurred Overseas 1,000,000 300,000  
Medical Expenses Incurred in Malaysia 50,000 10,000  
Daily Hospital Income 30,000 30,000  
Emergency Medical Evacuation & Repatriation Actual Cost Actual Cost  
Compassionate Visit 10,000 5,000  
Child Guard 10,000 N/A  
Accidental Death & Permanent Disablement 300,000 200,000  
Travel Cancellation 25,000 12,500  
Travel Curtailment/Interruption 25,000 12,500  
Personal Baggage 10,000 2,500  
Flight Delay 3,000


Travel Misconnection 2,000 1,000  
Baggage Delay 1,600 1,600  
Loss of Travel Documents 1,000 500  
Loss of Money 3,000 1,000  
Personal Liability  1,000,000 1,000,000  
Golf Insurance 2,000 2,000  
Home Inconvenience Allowance 3,000 1,000  
Trip Assistance Solutions Included Included  

* This travel insurance product is underwritten by AIG Malaysia Insurance Berhad

A plan (International and Regional) is automatically offered based on your furthest destination. These regions are defined as:

Regional: Singapore, Indonesia, Thailand, Philippines, Vietnam, Myanmar, Laos, Brunei, Cambodia, China, Hong Kong, Macau, Taiwan, Korea, Australia, New Zealand, Japan and India.

International: Regional countries listed above and the rest of the world but excludes Tibet, Mongolia (Inner & Outer) and Nepal.

Please note that AIG will not cover travel to Afghanistan, Cuba, Democratic Republic of Congo, Iran, Irag, Liberia, Sudan and Syria.

**All claims will be paid in Malaysia only.


Travel insurance

Travel insurance

*This travel insurance product is underwritten by AIG Malaysia Insurance Berhad. Copyright © 2020. All rights reserved.

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