Singapore Airlines

• The Singapore Stopover Holiday package i.e. Singapore Stopover Holiday - Basic/Value/Popular, and Transit Hotel/Lounge packages can be purchased by passengers with the following eligibility conditions of travel:

• Passengers must be travelling on Singapore Airlines (SQ) ticketed round-trip itineraries in and out of Singapore on flights operated by SQ and/or Scoot (TR).

• The Transit packages (HCAG21, TRAN21 and LNGE21) are available to passengers staying at Changi Airport for more than 3 hours and Singapore Stopover Holiday packages (SSB21, SSV21 and SSP21) are available to passengers who are stopping over in Singapore for more than 12 hours or visiting Singapore as a destination on a round-trip itinerary.

• All packages are NOT available for:
• Unaccompanied children below 18 years of age.
• Passengers travelling on rebated and industry discounted travel and/or free and/or redemption air tickets.

• Singapore Stopover Holiday packages – Basic/Value/Popular are priced at the applicable local currency or designated currency of sale at point of origin of air travel. Packages can only be purchased once in the same travel itinerary.
• There is no KrisFlyer mileage accrual for the value of Singapore Stopover Holiday bookings.
• The number of rooms booked cannot exceed the number of passengers.
• The maximum number of nights allowed for any Singapore Stopover Holiday package is ten (10).
• Hotel rates do not include breakfast (except for ibis budget Singapore Imperial, ibis budget Singapore Clarke Quay, ibis budget Singapore Selegie and Swissôtel The Stamford). Breakfast may be added to the booking at an additional charge for selective categories of hotels and must be pre-arranged for the entire stay and paid for prior to departure to Singapore. Passengers should contact their local Singapore Airlines office or travel agent at least 72 working hours prior to the hotel check-in date for such requests. Bookings must be placed at least 72 working hours prior to the hotel check-in date.
• For amendments to existing Singapore Stopover Holiday bookings, passengers should contact their local Singapore Airlines office or travel agent at least 72 working hours prior to the hotel check-in date. Otherwise, we may not be able to accommodate such changes.
• Cancellations less than 48 working hours prior to hotel check-in date and/or no-shows will be subject to a fee equivalent to first night's stay or the extension night, whichever is higher.
• There is no refund for unused or partially used items in the packages. Inclusive benefits are not transferable and cannot be exchanged for cash or any other forms of claims if not utilised.
• Airport taxes, seaport taxes, surcharges, visa fees, sales taxes, exit charges levied by local authorities, custom duties, excess baggage charges, porter charge, personal and baggage insurance, laundry, meals, internet and all other expenses not specifically listed in the receipt/brochure are not included in the price/package. Usage of facilities at some hotels such as the health centre, business centre, spa, etc., may be subject to a fee or may be restricted/unavailable due to Covid-19 measures in place. Passengers are advised to check with hotels prior to use.
• It is the passenger's responsibility to ensure that passports, visas and all travel documents are valid for entry into Singapore.
• Singapore Stopover Holiday packages are not sold in Singapore. Bookings must be made on either on singaporeair.com, or through the local Singapore Airlines office or local travel agent.
• Restrictions apply for the sale of Singapore Stopover Holiday packages in China, Italy, Japan, Korea, Malaysia, Philippines, Taiwan, and Thailand. Passengers must get in touch with local Singapore Airlines office or local travel agent for assistance.
• Prices and inclusions may be subject to relevant service charges, government taxes, or currency fluctuations, and may be changed without prior notice.

• Passengers will receive an electronic receipt when they purchase any Singapore Stopover Holiday package. This document will contain the name of the confirmed hotel and information on transfers, attractions and dining deals.

• Passengers are required to present the Singapore Stopover Holiday package receipt or Tradewinds-issued voucher at the hotel when they check in. In absence of it, hotel reserves the right to charge passengers' reservation at the published rate.

• Hotel check-in time varies between 12pm and 3pm. The usual hotel check-out time is before 12pm. Hotels reserve the right to charge for periods when the room is occupied before or after official check-in/check-out times. When making the reservation, passengers are encouraged to consider whether their booking requires early arrival or late departure.

• When booking the Singapore Stopover Holiday package, passengers may make additional requests for a double bed, inter-connecting room, smoking/non-smoking room, low/high floor, etc. However, these requests are not guaranteed and are subject to room availability on the day of arrival.

• Passengers who have booked the Singapore Stopover Holiday package - Value/Popular, are entitled to a discount of up to 50% on the à la carte food menu of participating F&B outlets at selected hotels. Please ask the hotel about the selected food outlet(s) where the discount applies. The discount does not apply during festive seasons and on both public holidays and the eve of public holidays. 

• Private transfers to hotels or participating establishments are not included in the Singapore Stopover Holiday packages. If required, they must be arranged at least 72 working hours prior to flight arrival, at a charge. Booking of private transfer from Changi Airport to hotel is only available for travellers from Hong Kong, Macao, Mainland China, and Taiwan; who spent the last 14 days there before departure for Singapore, as well as travellers entering Singapore via the Vaccinated Travel Pass (VTP).

• In view of the current Covid-19 situation, kindly note the one-way airport-to-hotel shuttle transfer services will be temporarily suspended until further notice. We apologise for any inconvenience caused.

• To promote a contactless travel experience, do note that our Singapore Airlines Holidays (SAH) counters have ceased operations.
• Entry into attractions and access to activities will be via QR codes which are retrievable on the Kris+ mobile application. Click here for a guide to generate your QR code via this app.
• Passengers (both KrisFlyer members and non-members) can download the Kris+ mobile application and retrieve the QR code one day before their arrival in Singapore and during their stay if they have Wi-Fi access. In addition to the digital passes retrieval, passengers can also:
  a) Enjoy partner privileges i.e. discounts, giveaways, as featured in the Kris+ mobile application
  b) Transfer their KrisFlyer miles to KrisPay miles for redemption at participating partners’ outlets
  c) Earn KrisPay miles (transferrable to KrisFlyer account within 7 days from transaction date)
• Passengers are encouraged to ensure they have included a valid e-mail address in their bookings to receive latest updates on departure and arrival information.
• Passengers may be required to present their valid boarding passes/e-tickets and QR codes for redemption at the participating attractions and establishments.
• The attractions and deals offered as part of the SSH package are for one-time use (unless otherwise stated) and only valid for the duration purchased. These are not valid for extended stays on passengers' own arrangement. The use of attractions and deals offered in any of the passes are non-transferable.
• For more information on issuance of SSH passes/QR codes, please contact Tradewinds Tours & Travel at +65 6506 7733 (Monday to Friday, 8:30am to 5:30pm, SG time) or +65 9829 2557 / +65 9726 3408 (all other times) or email to tradewinds_ssh@singaporeair.com.sg.

• Private transfers to/from the airport are not included in any of the above-mentioned SSH packages. If required, please make advance reservation for private and/or wheelchair (either motorized or non-motorized wheelchairs) transfer through the nearest Singapore Airlines office or with the local travel agent. Booking of private transfer from Changi Airport to hotel is only available for travellers from Hong Kong, Macao, Mainland China, and Taiwan; who spent the last 14 days there before departure for Singapore, as well as travellers entering Singapore via the Vaccinated Travel Pass (VTP).
• The chauffeur will wait at the exit of the baggage collection area in the Arrival Hall with a signage containing passengers' names. The chauffeur will only wait up to one (1) hour from the time of passengers’ flight arrival.
• If there is a reservation for departure transfer, please note that the pickup from the hotel is generally 3 hours before passengers’ flight departure timing.
• Transfers to the participating establishments are not included in any of the above-mentioned SSH packages. However, such transfers can be arranged at a charge. Passengers can contact their local travel agent, or Singapore Airlines offices or email to tradewinds_ssh@singaporeair.com.sg to make the necessary arrangements.

• Inclusions are subject to amendment without prior notice. The listing of participating attractions and establishments may vary year to year.

Please note that the following hotels remain closed and are currently unavailable:

• Carlton City Hotel Singapore
• Concorde Hotel Singapore
• Days Hotel by Wyndham Singapore at Zhongshan Park
• Dorsett Singapore
• Furama City Centre Singapore
• Furama RiverFront
• Grand Copthorne Waterfront Hotel
• Hotel Boss
• Hotel Grand Pacific
• Hotel Mi
• Hotel Miramar Singapore
• ibis Singapore on Bencoolen
• InterContinental® Singapore
• Link Hotel
• Mercure Singapore on Stevens
• Orchard Hotel Singapore
• Pan Pacific Singapore
• Parc Sovereign Hotel – Albert Street
• Parc Sovereign Hotel – Tyrwhitt
• PARKROYAL on Kitchener Road
• Peninsula.Excelsior
• Royal Plaza on Scotts Singapore
• Swissôtel The Stamford
• The Ritz-Carlton, Millenia Singapore
• V Hotel Lavender

Please refer to the following notices:

i. Resumption of Selected Attractions and Activities

As part of the gradual resumption of tourist activities, only selected attractions are permitted to resume operations. Please refer to https://www.stb.gov.sg/content/stb/en/home-pages/approved-attractions.html for list of attractions that are allowed to reopen, unless otherwise stated. Some attractions may require you to pre-book a timeslot before visiting. You are encouraged to visit the individual website of each attraction for further updates and instructions.

ii. Temporary Unavailability of Attractions and Activities

These are the establishments which are unavailable due to closures/suspension of tourists’ activities until further notice:

• • Malay Heritage Centre: Will be closed from January 2022
  • Marina Bay Sands SkyPark: Closed from 6pm to 7.30pm on every Wednesday and Thursday (except Public Holidays)
  • One-way Airport-to-Hotel Transfer Service
  • Singapore Cable Car:
  • • Sentosa Line (Closed from 24 September to 17 October 2021 for maintenance)
  • Singapore Flyer: Closed from 18 October to 10 November 2021 for maintenance
  • The Original Singapore Walks* (*Only 1 out of 5 walks have resumed)
  • Wings of Time
    
    

iii. Gardens by the Bay’s Closure for Year 2021

Gardens by the Bay will be closed for maintenance on these dates:

Conservatories:

Flower Dome - 23 NOV / 14 DEC 2021  
Cloud Forest - 22 NOV / 13 DEC 2021

For guests who choose to visit the garden on these dates, there will be no refund or exchange. Closure dates may be subject to changes. For latest updates, please visit www.gardensbythebay.com.sg.

iv. Revision in Attractions’ Operation Days and Hours

Due to the reduction in volume and overall capacity, some of the attractions have implemented changes to their operation days and hours. Please refer to the individual website of each attraction before making a visit to ensure its availability.

v. Vaccination Status

From 13 October 2021, all visitors to attractions can be in group sizes of up to 2 persons if all are vaccinated. Children aged 12 years and below, recovered individuals, and unvaccinated individuals with a negative pre-event test (PET) result, can be included in the group of 2. If there is more than one child aged 12 years and below in the group of 2 persons, both children must be from the same household.

All visitors must present their vaccination status on demand via one of the following:

• • HealthHub or TraceTogether mobile app
  • EU Digital COVID Certificates (EU DCC) issued by any VTL country/region
  • Smart Health Cards (SHC) by issuers in the United States and Canada on the CommonTrust Network
  • National Health Service (NHS) COVID Passes on the NHS mobile app
  • BruHealth app

All vaccination document (original copy) must be in the English language or translated to English by a translation service provider, embassy or notary public.

From 13 October 2021, individuals can dine in groups of up to two (2) persons per table who meet any of the following criteria:

1. Fully vaccinated individuals i.e. Persons who have received the full regime of Pfizer-BioNTech / Comirnaty, Moderna or any World Health Organisation’s Emergency Use List (WHO EUL) vaccines, at least fourteen (14) days before visiting the F&B outlet.
2. Recovered from COVID-19 (i.e. Persons with a valid PET exemption notice for the duration of his/her dining in);
3. Unvaccinated person with a valid negative Pre-event Test (PET) result for the duration of his/her dining-in (i.e. the PET must have been taken in the past 24 hours before the expected end of the dine-in);
4. If there is more than one child (12 years and below) in the group, all children must be from the same household. Groups with only one child need not be from the same household.

Do note that:

1. F&B outlets reserve the right to verify each individual’s vaccination status via the ‘TraceTogether’ mobile app before admitting the individual into the premise.
2. F&B outlets reserve the right to turn away individuals who fail to comply with the above dine-in measures as outlined and required by the Singapore government.
3. All dine-in persons must wear a mask at all times except when eating or drinking.
4. Takeaways are available at the F&B outlets, unless updated otherwise at the point of the visit.

• All information on this website is correct at the time of loading. Prices and offers quoted are valid from April 2021 to 31 March 2022 and are subject to change without notice.

• All arrangements made on this website for transport, accommodation or other services except air transportation (the "Services") are provided by suppliers independent of Tradewinds Tours & Travel Pte Ltd (“TTT”), SQ, and/or participating partner airlines. SQ, and participating partner airlines only provide air transportation.
• Your contractual and/or other relationship is directly with the supplier of the Services and independent of SQ, or any participating partner.
• The Services are provided based on the terms and conditions of the supplier of the Services.
• Any limitations, which apply to the carrier's liability in respect of air transport as a result of the Warsaw Convention and the Montreal Convention (amended or unchanged), whichever shall be applicable, will also apply for the benefit of the organiser and supplier of the services.
• TTT, SQ, any participating partner airline, their employees and/or agents will not be liable for any loss, damage, delay, expense, injury, accident, or death that occurs as a result of the provision of the Services.
• TTT, SQ, any participating partner airline, their employees and/or agents will not be liable for any loss, damage, delay, expense, injury, accident, or death that occurs from causes outside their reasonable control or from any act or omission of a party other than themselves.
• In no event will the liability of TTT, SQ, any participating partner airline, their employees and/or agents for any loss, damage, delay, or expense exceed as an absolute maximum the price of the Services obtained.