Flights from Surabaya (SUB) to Auckland (AKL)

In-flight Dining
You will be served meals tailored to the timing of each sector, with a main meal and light refreshments offered so you can stay comfortable throughout your connection via Singapore.

Special Meals
We offer a range of special meals on request, which must be ordered before departure. You can make your selection during booking or by managing your booking online.

Book the Cook
Eligible customers in selected premium cabins can pre-order main courses from an extended menu through our Book the Cook service, available on the long-haul Singapore to Auckland sector.

Beverage Service
A selection of hot and cold drinks is served throughout the flight, including juices, soft drinks, coffee, and tea. Our signature Singapore Sling is available on board if you would like a classic taste of Singapore during your journey.

For flights between Surabaya and Auckland, the weight concept applies. Checked baggage allowances are as follows: Economy Class guests enjoy 25kg on Lite and Value fares, and 30kg on Standard and Flexi fares. Premium Economy Class guests on the Singapore to Auckland sector enjoy 35kg, and Business Class guests on both sectors enjoy 40kg. Each checked bag must not exceed 32kg. For cabin baggage, Economy Class and Premium Economy Class guests may bring 1 piece up to 7kg, while Business Class guests may bring 2 pieces, each up to 7kg. The final allowance for your journey is shown on your e-ticket, and KrisFlyer Elite Gold and PPS Club members have additional allowances.

Wi-Fi is available on Singapore Airlines flights from Surabaya to Auckland once the aircraft is above 10,000 feet. Wi-Fi is free and unlimited for KrisFlyer members, and members in Economy Class and Premium Economy Class must add their membership number to the booking at least 1.5 hours before departure. Paid plans are available for non-members. The connection is suitable for messaging, email, and basic browsing, but does not support video streaming, video calls, or large file transfers.

On the Surabaya to Singapore sector, Economy Class offers a seat pitch of about 32 inches with up to 19 inches of seat width, while Business Class features a fully flat bed with direct aisle access. On the Singapore to Auckland sector, Economy Class offers the same generous 32-inch pitch and up to 19-inch width, Premium Economy Class provides a wider seat with around 38-inch pitch and up to 20-inch seat width, and Business Class offers a fully flat bed with direct aisle access at every seat.

On both sectors of your journey, we offer our inflight entertainment system with a wide choice of movies, TV shows, music, and games available on your personal screen. Content is refreshed regularly, and you can start enjoying the entertainment soon after take-off and continue until close to landing.

Yes, Singapore Airlines provides lounge access to eligible passengers with a layover in Singapore. Your eligibility is based on your class of travel or your KrisFlyer and Star Alliance status, and it is determined by your flight leaving Singapore. Other options, like purchasing a day pass at a pay-per-use lounge, are also available.

During your layover at Singapore Changi Airport, eligible passengers may be able to access the SilverKris Lounge (First Class), SilverKris Lounge (Business Class), or the KrisFlyer Gold Lounge, depending on their cabin class and KrisFlyer or Star Alliance status. Lounge entitlement is always confirmed on your boarding pass at the airport.

At Singapore Changi Airport, you can enjoy themed gardens, quiet rest areas, children’s play zones, and a wide range of dining and shopping options without leaving the terminal. For longer layovers, you may consider the airport’s transit hotel or exploring additional amenities such as cinemas and relaxation zones. Your time at Singapore Changi Airport is more than just a wait — it is an integral part of your journey.

Surabaya follows Western Indonesia Time (UTC+7) all year. Auckland operates on New Zealand Standard Time (UTC+12) from late April to late September, making Auckland 5 hours ahead of Surabaya. From late September to late April, Auckland observes New Zealand Daylight Time (UTC+13) and is 6 hours ahead.

If your flights from Surabaya to Auckland are booked on a single Singapore Airlines itinerary, you normally remain in transit at Singapore Changi Airport and do not pass through Singapore immigration. You simply follow the transfer signs and proceed to your next departure gate or lounge, subject to local regulations.

Our connecting flights are scheduled to provide sufficient transfer time at Singapore Changi Airport. We recommend booking a through-ticket so your minimum connection time is automatically protected. If you prefer a longer layover to enjoy the airport’s facilities, you can select a later onward flight when planning your trip.

On arrival in Auckland, you will go through immigration, collect your checked baggage, and proceed through customs and biosecurity screening. There are clear signs and staff to guide you. Ground transport options such as public transport, shuttles, and taxis are available from the arrivals area; please check locally for current services.