This set of terms and conditions apply only to Spanish residents who are purchasing tickets for flights departing and/or arriving in Spain. For other users, you may access the standard terms and conditions at this link.
Para. 1.
In these General Conditions of Carriage, hereinafter referred to as “Conditions”, except where the context otherwise requires or where it is otherwise expressly provided, the following definitions apply:
“Agreed Stopping Places”, for the purposes of the Convention and of these Conditions, (which may be altered by Carrier in accordance with Article 10) means those places, except the place of departure and the place of destination, set forth in the ticket or as shown in Carrier’s timetables as scheduled stopping places on the Passenger’s route.
“Authorised Agent” means a passenger sales agent who has been appointed by Carrier to represent the Carrier in the sale of air passengers transportation over the services of the Carrier and, when authorised, over the services of other air carriers.
“Baggage” means such articles, effects and other personal property of a Passenger as are necessary or appropriate for his wear, use, comfort or convenience in connection with the trip. Unless otherwise specified, it shall include both checked and unchecked baggage of the Passenger.
“Baggage Check” means those portions of the ticket which relate to the carriage of Passenger’s checked baggage.
“Baggage Identification Tag” means a document issued by Carrier solely for identification of checked baggage.
“Banning Notice” means a written notice given to a person by Carrier informing him that he is banned from travelling on all of Carrier’s flights.
Carrier includes the air carrier issuing the ticket and all air carriers that carry or undertake to carry the passenger and/or his baggage thereunder or perform or undertake to perform any other services related to such air carriage.
“Carrier” means the air carrier issuing the ticket and all air carriers that carry or undertake to carry the Passenger and/or his baggage under the ticket or perform or undertake to perform any other services related to such air carriage.
“Carrier’s Regulations” means rules, other than these Conditions, as may be published by Carrier on www.singaporeair.com hand/or issued to Passengers, and in effect on date of commencement of carriage or issuance of ticket depending on the applicability, governing carriage of Passengers and/or baggage and shall include but not be limited to Carrier’s applicable Fare conditions and any applicable tariffs in force.
“Checked Baggage” means baggage of which Carrier takes sole custody and for which Carrier has issued a baggage check.
“Conjunction Ticket” means a ticket issued to a Passenger in conjunction with another ticket which together constitute a single contract of carriage.
“Contingency Plan for Lengthy Tarmac Delays” means a plan developed by an air carrier that meets the requirements set out in U.S. Department of Transportation regulations at 14 C.F.R. 259.4 and contains assurances that govern how the carrier will respond to tarmac delays that occur at U.S. airports.
“Convention” means either the Warsaw Convention or the Montreal Convention, as defined herein, whichever is applicable to the Passenger’s travel:
“Damage” includes death, injury, delay, loss, partial loss or other damage of whatsoever nature arising out of or in connection with carriage or other services performed by Carrier incidental thereto.
“Days” means calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and that for purposes of determining duration of validity the day upon which the ticket is issued, or flight commenced, shall not be counted.
“Fare” means a fare established for intermediate or any other fare denominated and published by Carrier. This also includes but is not limited to children’s fares and infants’ fares, which are calculated as a percentage of the fares referred to above.
“Montreal Convention” means the Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal, 28 May 1999.
“Passenger” means any person, except members of the crew, carried or to be carried in an aircraft with the consent of Carrier.
“SDRs” means Special Drawing Rights as defined by the International Monetary Fund.
“Stopover” means a deliberate interruption of the journey by the Passenger, at a point between the place of departure and the place of destination, which has been agreed to in advance by Carrier.
“Tarmac Delay” means the holding of an aircraft on the ground either before taking off or after landing with no opportunity for its Passengers to deplane.
“Ticket” means the itinerary and receipt issued by or on behalf of Carrier and contained in Carrier’s database, containing the Passenger’s name and flight information, and including all notices contained therein, these General Conditions of Carriage and Carrier’s Regulations.
“Unchecked Baggage” means any baggage of the Passenger other than checked baggage.
“Warsaw Convention” means whichever of the following instruments is applicable to the Passenger’s carriage:
• the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929
(hereinafter referred to as the Warsaw Convention);
• that the Warsaw Convention as amended at The Hague, 28th September 1955;
• the Warsaw Convention as amended by Additional Protocol No.1 of Montreal (1975);
• the Warsaw Convention as amended at The Hague and by Additional Protocol No.2 of Montreal (1975);
• the Warsaw Convention as amended at The Hague and by Additional Protocol No.4 of Montreal (1975); or
• the Guadalajara Supplementary Convention, signed at Guadalajara, 19 September 1961.
Para. 2.
References to the pronoun “he” and its derivatives shall be construed as references to any person, whether male or female.
Para. 1. General.
(a) These Conditions are the Carrier’s General Conditions of Carriage referred to in the Ticket and, except as provided in Paragraphs 2, 4 and 5 of this Article and as modified in Paragraph 3 of this Article, apply to all carriage by air of Passengers and baggage, including services incidental thereto, performed by Carrier for reward, and form part of the contract of carriage between Carrier and the Passenger, together with the notices contained in the Ticket and Carrier’s Regulations.
(b) These Conditions also apply to gratuitous and reduced Fare carriage except to the extent that Carrier has provided otherwise to the Passenger in the Carrier’s Regulations, contracts, passes and/or Tickets.
(c) These Conditions and Carrier’s Regulations, Fares and charges are subject to change without notice at the Carrier's sole and absolute discretion except as prohibited by applicable laws and regulations. However, unless required by applicable laws and regulations, no such change shall apply after the Passenger has paid the applicable Fares and charges in full, save in respect of Fares and charges arising out of subsequent changes requested by the Passenger. The Fares and charges applicable to the carriage are those in effect at the date of the Ticket purchase, except as otherwise provided in Carrier’s Regulations. The Fares and charges applicable to subsequent changes requested by the Passenger are those in effect at the date such request is confirmed and paid for.
Para. 2. Charters.
If carriage is performed pursuant to a charter agreement, the charter regulations (if any) of Carrier shall be applicable thereto and these Conditions apply only to the extent provided in the said charter regulations. Where there are no charter regulations applicable, these Conditions shall apply to such carriage in so far as they are not excluded by or inconsistent with the terms and conditions of the charter agreement and the charter ticket. The Passenger, by accepting the carriage pursuant to the said charter agreement, whether or not concluded with the Passenger, agrees to be bound by the applicable provisions of such agreement.
Para. 3. Code Shares
On some services, Carrier has arrangements with other carriers known as “Code shares”. This means that even if the Passenger has a reservation with Carrier and holds a ticket where Carrier’s name or airline designator code is indicated as the carrier, another carrier may operate the aircraft. If such code share arrangements apply, Carrier will advise the Passenger of the carrier operating the aircraft at the time the Passenger makes a reservation. Please refer to www.singaporeair.com.sg for further information.
(b) Each code share partner has terms and conditions with respect to the operations of its own flights, which may differ from those set forth in these Conditions. Those terms and conditions, which are found in the partner’s contract of carriage, are incorporated into these Conditions by reference and apply to code share services provided by Singapore Airlines on a flight operated by that partner, which supersede Singapore Airline’s rules that would be otherwise applicable. Terms and conditions that may differ between Singapore Airlines and the partner include, but are not limited to:
• reservations and ticketing policies and procedures;
• check-in policies and procedures, and time limits;
• baggage acceptance restrictions, free baggage allowance and excess baggage charges;
• refusal and limitation of carriage;
• inflight service and special service policies and procedures; and
• flight disruption handling policies and procedures.
Para. 4. Overriding Law.
To the extent that any provision contained or referred to herein is contrary to anything contained in the Convention where applicable and in any applicable laws, government regulations, orders or requirements that cannot be waived by agreement of the parties, such provision shall not apply. The invalidity of any provision shall not affect the validity of any other provision.
Para. 5. Conditions Prevail Over Regulations.
Save as provided herein, in the event of inconsistency between these Conditions and Carrier's Regulations, these Conditions shall prevail, except where tariffs in force in the United States or Canada apply, in which case the tariffs shall prevail. Insofar as any provision contained in these Conditions is set out in more detail within Carrier’s Regulations, the more detailed description in Carrier’s Regulations shall apply.
Para. 1.
(a) Ticket Prima Facie Evidence of Contract.
The Ticket constitutes prima facie evidence of the contract of carriage between Carrier and the Passenger named on the Ticket. Carrier will provide carriage only to the Passenger named thereon. The Ticket is and remains at all times the property of the issuing Carrier.
(b) Requirement for Ticket and Identification.
A person shall not be entitled to be carried on a flight unless that person provides positive identification, for example a valid passport, and has a Ticket valid and duly issued in accordance with these Conditions and/or Carrier’s Regulations and contained in Carrier’s database.
(c) Loss, etc. of Ticket.
In case of loss or mutilation of a ticket, or part thereof, or non-presentation of a ticket containing the passenger coupon and all unused flight coupons, the issuing Carrier may at the passenger’s request and subject to Carrier’s Regulations replace such ticket or part thereof by issuing a new ticket on receipt of proof satisfactory to Carrier that a ticket valid for the flights in question was duly issued, provided that the passenger undertakes in such form as may be prescribed by Carrier to pay to Carrier the fare applicable to the new ticket in the event, and to the extent, that the lost or missing ticket or the missing flight coupons are used by any person, or that refund in respect thereof is made to any person.
(d) Ticket not Transferable.
A Ticket is not transferable. Carrier will provide carriage only to persons in possession of a valid Ticket issued in the Passenger’s name who is able to produce valid identification. Carrier reserves the right to refuse carriage to any person who has acquired a Ticket in violation of applicable law or Carrier’s Regulations, or to any person presenting a Ticket without being able to prove that he or she is the person named as Passenger in the Ticket. Except as otherwise prohibited by applicable law, if a Ticket is presented by someone other than the person entitled to be carried thereunder or to a refund in connection therewith, Carrier shall not be liable to the person so entitled if in good faith it provides carriage or makes a refund to the person presenting the Ticket.
Further, if a ticket were to be used by any person other than the person entitled to be carried, with or without the knowledge and/or consent of the person entitled to be carried, Carrier is not liable for the death or injury to or delay in the carriage of such person or for the destruction, loss or damage to or delay in the carriage of such person’s baggage or other personal property arising from or in connection with such use.
(e) Changes Requested by Passenger.
Changes to the Ticket requested by the Passenger will be subject to availability, these Conditions and/or Carrier’s Regulations, and may require the satisfaction of certain conditions such as the payment of a change fee and any applicable Fare difference.
Para. 2.
(a) Period of Validity.
A ticket is valid for carriage for one year from the date of commencement of travel or if no portion of the ticket is used, from the date of issue thereof, except as otherwise provided in the ticket, these Conditions or Carrier’s Regulations.
(b) Extension of Validity.
If a passenger is prevented from travelling within the period of validity of the ticket because Carrier:
cancels the flight on which the passenger holds a reservation; or omits a scheduled stop, being the passenger’s place of departure, place of destination or a stopover; or fails to operate a flight reasonably according to schedule; or causes the passenger to miss a connection; or substitutes a different class of service; or
is unable to provide previously confirmed space;
The validity of such passenger’s ticket will be extended until Carrier’s first flight on which space is available in the class of service for which the fare has been paid.
(c) When a passenger with a normal fare ticket, or a special fare ticket which has the same validity as a normal fare ticket, is prevented from travelling within the period of validity of his ticket because at the time such passenger requests reservations Carrier is unable to provide space on the flight, the validity of such passenger’s ticket will be extended until Carrier’s first flight on which space is available in the class of service for which the fare has been paid, but for not more than seven days after such request for reservations.
(d) When a passenger after having commenced his journey is prevented from travelling within the period of validity of his ticket by reason of illness, Carrier will extend (provided such extension is not precluded by Carrier’s Regulations applicable to the fare paid by the passenger) the period of validity of such passenger’s ticket until the date when he becomes fit to travel according to a medical certificate, or until Carrier’s first flight after such date from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid. When the flight coupons remaining in the ticket, or in the case of an electronic ticket, the electronic coupon, involve one or more stopovers, the validity of such ticket, subject to Carrier’s Regulations, will be extended for not more than three months from the date shown on such certificate in the case of a normal fare ticket or a special fare ticket having the same validity as a normal fare ticket, and for not more than seven days in any other case. In such circumstances, Carrier will extend similarly the period of validity of tickets of other members of his immediate family accompanying an incapacitated passenger.
Para. 3. Coupon Sequence.
(a) Carrier will honour flight coupons, or in the case of an electronic ticket, an electronic coupon, only in sequence from the place of departure as shown on the ticket.
(b) The ticket may not be valid and Carrier may not honour the passenger’s ticket if the first flight coupon, or in the case of an electronic ticket, an electronic coupon, for international travel has not been used and the passenger commences his journey at any stopover or agreed stopping place.
(c) The Passenger must give prior notification to Carrier if he intends not to use any one or more of the flight sectors, or not to use the flight sectors in sequence. Notification must be given by calling Carrier’s reservation and ticketing office or its 24-hour Reservations Call Centre (see www.singaporeair.com/en_UK/contact-us/ for contact details), in accordance with these Conditions and/or Carrier’s Regulations. If the Passenger does not give such prior notification, Carrier is entitled to cancel any unused flight sector(s) in the Ticket and the Passenger will receive a refund in accordance with Article 11 of these Conditions.
(d) The Passenger will be accepted for carriage for each flight sector in the Ticket in the class of service specified therein on the date and flight for which accommodation has been reserved. When Tickets are issued without a reservation being specified thereon, space will be reserved on application subject to the conditions for the relevant Fare and the availability of space on the flight applied for.
(e) If the Passenger fails or has failed to use any or all of the flight sectors in the Ticket in sequence and has given prior notification to Carrier as required by 3(b) above, Carrier is entitled to recompute the Fares in accordance with these Conditions and/or Carrier’s Regulations for the remaining portion of the Ticket corresponding to the flight sector(s) which the Passenger uses or intends to use, and the Passenger is liable to pay to Carrier any difference between the recomputed Fares and the Fares already paid by or due from the Passenger. If the Passenger does not agree to pay such recomputed Fares, Carrier is entitled to void the portion of the Ticket corresponding to any unused flight sectors and refund the Passenger in accordance with Article 11 of these Conditions.
Para. 4. Name and Address of Carrier.
Carrier's name may be abbreviated in the Ticket. Carrier's address shall be deemed to be the airport of departure as indicated for the first flight segment in the itinerary and receipt.
Stopovers may be permitted at agreed stopping places only if arranged with Carrier in advance and provided for in the Ticket, and are subject to government requirements, these Conditions, Carrier's Regulations and Carrier's timetables. Additional charges for stopovers will be payable as provided in these Conditions and/or Carrier's Regulations.
Para .1. General.
(a) Fares apply only for carriage by air from the airport at the point of origin to the airport at the point of destination. Fares do not include any other non-airline transport services, except as otherwise provided in the Ticket, these Conditions and/or Carrier’s Regulations.
(b) Carrier does not provide any non-airline transport services, except as otherwise provided in the Ticket, these Conditions and/or Carrier’s Regulations. Carrier is not liable for the acts or omissions of any operator of such non-airline transport services and shall not be liable therefore by reason of anything done by an employee or agent of Carrier in assisting the Passenger to avail of such services. In cases where Carrier itself provides non-airline transport services, these Conditions and Carrier’s Regulations shall be deemed applicable to such services and any additional charges payable for the use of such services in accordance with these Conditions and/or Carrier’s Regulations shall not be refundable if the Passenger decides not to use such services.
(c) Meals served in the aircraft will be free of charge except as otherwise provided in Carrier’s Regulations. Liquor and the provision of inflight entertainment may be charged for in accordance with Carrier’s Regulations. Meals other than meals served in the aircraft are not included in the fare and are payable by the passenger except as otherwise provided in Carrier’s Regulations.
(d) The provision of inflight entertainment and connectivity services may be charged for in accordance with these Conditions and/or Carrier’s Regulations.
Para. 2. Applicable Fares.
Applicable Fares for carriage governed by these Conditions are those published by or on behalf of Carrier or, if not so published, constructed in accordance with Carrier's Regulations. Subject to government requirements, these Conditions and/or Carrier's Regulations, the applicable Fare is the Fare for the flight or flights in effect on the date of the Ticket purchase as indicated in the itinerary and receipt. When the amount that has been collected is not the applicable Fare, the difference shall be paid by the Passenger, or, as the case may be, refunded by Carrier, in accordance with these Conditions and/or Carrier's Regulations.
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