1 Position
Airport Customer Service Staff
2 Job Description
Be part of a dynamic Airport Operations team where you’ll support smooth flight turnarounds and deliver excellent customer experiences in a fast-paced, team-oriented environment.
Key Responsibilities
- Ensure seamless end-to-end flight operations across pre-departure preparation, check-in/boarding, arrival & baggage handling, export/import cargo support, and post-departure follow-up to deliver safe, on-time turnarounds.
- Deliver exceptional frontline service in both normal and disrupted operations by proactively assisting passengers, resolving inquiries/complaints with empathy and effective service recovery, and coordinating with airport stakeholders to minimise delay impact and restore flights quickly.
- Coordinate, manage, and supervise external/service partner companies to deliver world-class service standards.
- Handle key operational admin tasks, including accurate invoice checks and timely preparation of payment documentation.
- Drive service excellence by contributing to improvement initiatives, representing the team in company meetings, and completing required online training to stay current and compliant.
Comprehensive on-the-job training will be provided after joining, tailored to your experience, to help you succeed in the role.
3 Employment Type
Fixed-term contract employee (1-year contract)
4 Work Location
- Narita International Airport (Narita, Chiba)
- Tokyo International (Haneda) Airport (Ota-ku, Tokyo)
- Kansai International Airport (Tajiri-cho, Osaka)
5 Working Hours
＜Narita International Airport＞
05:30-14:00 / 06:30-15:00 / 08:30-17:00 / 09:00-17:30 / 10:00-18:30 / 11:30-20:00 / 12:00-20:30 / 12:30-21:00 / 14:00-22:30
＜Tokyo International (Haneda) Airport＞
04:30-13:00 / 09:00-17:30 / 11:30-20:00 / 15:00-23:30 / 17:00-01:30 / 20:00-04:30
＜Kansai International Airport＞
05:50-14:20 / 09:30-18:00 / 15:30-24:00 / 16:00-00:30
* 7.5 working hours + 1 hour break
* Taxi transportation is provided for night and early morning shifts
* Shift hours may change according to flight schedule
6 Salary
Fixed monthly salary: ¥196,000 (base salary) + various allowances (according to company regulations)
7 Bonus
Bonus available (subject to company regulations)
8 Allowances
Transportation allowance, Shift allowance, Night shift allowance, Meal allowance, Year-end/New Year work allowance, etc.
9 Days Off and Leave
Two days off per week (days off are scheduled in shifts to equal the total number of Saturdays and Sundays in the month)
* Shifts are created to provide the same number of days off as public holidays and company holidays: up to 23 days/year
* Paid annual leave: 12 days/year
10 Benefits
Social insurance
Access to health insurance association recreational facilities
Paid annual leave of 12 days (granted on the date of employment)
11 Application Requirements
- Graduates of vocational school, junior college, or higher education
- Available to start work around September 2026
- Able to communicate in English
- Basic PC skills (MS Office/Word, Excel, PowerPoint)
- Holders of a work visa valid in Japan and able to provide customer service in Japanese
12 Application Method
Please send the complete application documents via email. Be sure to specify your preferred work location ("Narita Airport," "Haneda Airport," or "Kansai Airport") in the email subject line.
＜Email address for applications＞ SQJP_Recruitment@singaporeair.com.sg
- Japanese resume (PDF, with photo) - 1 copy
- English resume (PDF, photo not required) - 1 copy
* There are no specific requirements regarding the format of the resume.
13 Application Deadline
Recruitment will close once the planned number of hires is reached.
14 Selection Process
Applicants who pass the document screening will be contacted via email within one week of receiving their application. Please note that only those who advance to the next selection stage will be contacted. Individual inquiries regarding selection results are not accepted.
15 Contact Information
Singapore Airlines Limited Personnel & Administration Japan
SQJP_Recruitment@singaporeair.com.sg