Virgin Australia reservations systems upgrade and revised award chart


Virgin Australia reservations systems upgrade - KrisFlyer services unavailable

Virgin Australia will be undergoing a reservations systems upgrade on 12 January 2013. To support this transition, all KrisFlyer services for redemption reservations and ticketing on Virgin Australia flights will be unavailable to PPS Club and KrisFlyer members from 0000 hours, 12 January 2013 to 0245 hours, 13 January 2013 Singapore local time (GMT +8). This also applies to commercial bookings.

Customers travelling on Virgin Australia between 12 and 20 January 2013 may wish to click here for more information.

Revised Virgin Australia award chart effective 13 January 2013

The Virgin Australia long-haul and short-haul award charts have now been consolidated into one chart for your ease of reference. 

As part of our review, certain award levels and zones have been revised. In response to feedback, we have also revised some terms and conditions:
- Refunds for no-shows/cancellations are now allowed
- No minimum stay period
- One complimentary stopover allowed for round trips, with additional stopovers at US$100 each
- One turnaround open jaw allowed for round trips

The new chart is effective for redemption bookings from 13 January 2013, for flights departing from 13 January 2013. To view the award chart, please click here.