Singapore Airlines

Help and FAQs

COVID-19 RELATED FAQS

Find answers to frequently asked questions around the Covid-19 outbreak:
Covid-19 Global Waiver Policy (GWP) FAQsFlights cancelled by Singapore Airlines

For all other travel information regarding Covid-19, visit the Covid-19 Information Centre.

Popular FAQs

No, only tickets purchased on singaporeair.com or from a local Singapore Airlines office can be changed online and as long as you’ve purchased a fare that allows changes to your flights. To change the itinerary for a ticket you’ve purchased from your travel agent, get in touch with them directly.

When you use a credit card to pay for your flights out of certain countries, Singapore Airlines incurs costs relating to the acceptance of credit cards. You won’t be charged a service fee if you choose to pay with debit cards or other non-credit card alternatives.

Yes, you can earn and redeem KrisFlyer miles on partner airlines. Please click on the respective links for more information:

Anyone at all. You can nominate up to five individuals (but not a corporation or legal entity) as your redemption nominees – which means that you can redeem your KrisFlyer miles for award tickets or flight upgrades for them, and/or pay for their tickets on Singapore Airlines and SilkAir with your KrisFlyer miles when you book online.

 

Once you add someone, you can’t change them for six months. And while adding someone is free, deleting them will cost you miles or money:

 

Membership tier Online Offline
KrisFlyer 3,000 KrisFlyer miles / US$30 5,500 KrisFlyer miles / US$55
KrisFlyer Elite Silver 1,500 KrisFlyer miles / US$15 4,000 KrisFlyer miles / US$40
KrisFlyer Elite Gold Free 2,500 KrisFlyer miles/ US$25
PPS Club and Solitaire PPS Club Free Free

 

If your redemption nominee is a child or an infant, he/she will still require the same number of KrisFlyer miles for redemption.

No, a company can only participate in either the Corporate Travel Programme or HighFlyer, but not both.

Bona fide and registered companies (excluding travel agencies) that do not have a pre-existing corporate travel agreement with Singapore Airlines.

i. When a HighFlyer account is newly created, it will be given 1 month to populate the initial list of Corporate Travellers and Assistant Corporate Travel Managers. The timer for the 5 changes per month will only start after the 1-month settle in period.
ii. The 5 changes only apply to addition and deletion of Corporate Travellers from the list, excluding changes to details of registered Corporate Travellers.

Yes. An employee must be a KrisFlyer member before he or she can be registered as a Corporate Traveller.

i. No. Each corporate traveller can only be associated with 1 corporate account.
ii. If a CTM tries to add a CT that is already tagged to another account, he or she will be advised to contact the local sales office for assistance.

i. The corporate travel manager will be unable to add new travellers. Please review the current list of travellers to remove travellers.
ii. In the case that the corporate travel manager wants to add travellers beyond the limit, he or she may contact highflyer_support@singaporeair.com.sg with the corporate traveller’s details.
iii. Addition of the new corporate travellers is subject to Singapore Airlines’ approval.

When you book on singaporeair.com, you can use your KrisFlyer miles to pay for all or part of your fare on flights operated by Singapore Airlines or SilkAir. You can also use your KrisFlyer miles to purchase your advanced seat selections and pre-purchase additional baggage allowance on flights operated by Singapore Airlines. After using your miles, the remainder of your fare will have to be paid for using your credit/debit card. Unfortunately, no physical cash can be accepted.

 

If you book your ticket or advanced seat selections through travel agents or Singapore Airlines ticket offices or call centres, you will not have the option to mix your KrisFlyer miles and cash for payment.

No. When you choose to mix KrisFlyer miles and cash, you’re using your miles as you would a credit/debit card, Masterpass™ or PayPal. This means you have a choice of any available seat on any available flight operated by Singapore Airlines or SilkAir, when you book on singaporeair.com.

Passengers in Suites, First Class, and Business Class will enjoy complimentary seat selection at all times. Passengers in Premium Economy Class will enjoy complimentary seat selection, and may pay a fee to select Extra Legroom Seats.

The Economy Flexi fare allows passengers to have access to Economy Standard and Forward Zone Seats for free in advance from time of booking. The Economy Standard fare allows passengers to select in advance Economy Standard Seats for free, while passengers who choose the Economy Lite or Value fare can select Standard or Forward Zone Seats in advance for a small fee.

If you are a PPS Club, KrisFlyer Elite Gold or KrisFlyer Elite Silver member, you can select seats from certain categories in advance for free, in accordance with your membership tier, regardless of the fare type you choose. For more details, please click here.

For a successful transaction with your credit / debit card:

  • Ensure that you have sufficient credit or balance
  • Ensure that your payment details have been correctly entered
  • Ensure that your credit / debit card has not been reported stolen or used for fraudulent activity
  • Ensure that the country of the issuing bank does not have currency or credit limitations
  • Ensure that e-commerce transactions have been enabled for your credit / debit card
  • For Alternative Payment Methods (APMs), ensure that your log-in credentials have been entered correctly
  • For Alternative Payment Methods (APMs), ensure that your account has sufficient balance

The programme offers a great value for money with package starting from SGD 135 per person and provides travellers a minimum one night of hotel stay of their choice on twin sharing basis, one-way shuttle transfer* from airport to hotel and complimentary access to 15 top attractions in Singapore and delicious dining deals.


    *In view of the current Covid-19 situation, kindly note the one-way airport-to-hotel shuttle transfer services will be temporarily suspended until further notice. We apologise for any inconvenience caused.

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