Singapore Airlines

Contact us

Customer service and claims

Below are some useful contact details for your information:


Emergency medical assistance hotline

For emergency assistance, please call our 24-hour emergency assistance hotline at +41 43 333 37 66.


Dedicated customer service hotline

For insurance-related enquiries, please e-mail (claimsCH@aig.com) or call our Customer Service Hotline at +41 43 333 37 66.

For a list of frequently asked questions, please visit our FAQ Page

How to File a Claim

Call us on +41 43 333 37 66 or write to us at travelguard-schweiz@roland-assistance.de within 24 hours of loss or damage.


Travel insurance

Travel insurance

This insurance is underwritten by AIG Europe Limited, London, Branch Opfikon (Switzerland).


This policy offers coverage only to individuals ordinarily resident in Switzerland and is null and void as to nonresidents of Switzerland


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