COVID-19 Assistance Request Form
Customers may use this form to request for a refund, make changes to their bookings (with rebooking fees waived), or submit a Covid-19 related query on their flights.
For travel information on Covid-19, please click here.
27 Jan 2023Advisory on Singapore Airlines Flights to and from Auckland, New Zealand
22 Nov 2022SIA Group transit flights through Singapore
12 Nov 2022Restrictions on carriage of duty-free alcohol, liquids, aerosols, and gels from Singapore to European Union destinations
03 Nov 2022Advisory on phishing scams and good cybersecurity practices
24 Aug 2022Update on mask-wearing policy on Singapore Airlines flights
22 Mar 2022High Volume of Customers at SIA Service Centre at ION Orchard