Singapore Airlines

Help and FAQs

COVID-19 RELATED FAQS

Find answers to frequently asked questions around the Covid-19 outbreak:
Covid-19 Global Waiver Policy (GWP) FAQsFlights cancelled by Singapore Airlines

For all other travel information regarding Covid-19, visit the Covid-19 Information Centre.

Popular FAQs

No, only tickets purchased on singaporeair.com or from a local Singapore Airlines office can be changed online and as long as you’ve purchased a fare that allows changes to your flights. To change the itinerary for a ticket you’ve purchased from your travel agent, get in touch with them directly.

When you use a credit card to pay for your flights out of certain countries, Singapore Airlines incurs costs relating to the acceptance of credit cards. You won’t be charged a service fee if you choose to pay with debit cards or other non-credit card alternatives.

Yes, you can earn and redeem KrisFlyer miles on partner airlines. Please click on the respective links for more information:

Anyone at all. You can nominate up to five individuals (but not a corporation or legal entity) as your redemption nominees – which means that you can redeem your KrisFlyer miles for award tickets or flight upgrades for them, and/or pay for their tickets on Singapore Airlines and SilkAir with your KrisFlyer miles when you book online.

 

Once you add someone, you can’t change them for six months. And while adding someone is free, deleting them will cost you miles or money:

 

Membership tier Online Offline
KrisFlyer 3,000 KrisFlyer miles / US$30 5,500 KrisFlyer miles / US$55
KrisFlyer Elite Silver 1,500 KrisFlyer miles / US$15 4,000 KrisFlyer miles / US$40
KrisFlyer Elite Gold Free 2,500 KrisFlyer miles/ US$25
PPS Club and Solitaire PPS Club Free Free

 

If your redemption nominee is a child or an infant, he/she will still require the same number of KrisFlyer miles for redemption.

Please find all the benefits of HighFlyer programme here.

If the booking is made via Singapore Airlines’ online corporate booking platform, you do not have to provide any further details. When entering the passenger’s details, the various fields will be automatically populated based on the registered Corporate Traveller's details.

However, if the booking is made via our reservation offices or travel agents, your corporate ID and the KrisFlyer membership number (if applicable) of the Corporate Traveller must be provided to the agent to be included in the booking. If you would like to make your bookings through a travel agent, please get in touch with us first to set this up.

Yes, the traveller may choose to accrue the miles to a non-KrisFlyer account. However, the other airline’s frequent flyer account has to be linked to the KrisFlyer account via the traveller’s KrisFlyer profile.

The HighFlyer points will be credited within 2 weeks after each flight.

The HighFlyer account may earn HighFlyer points on all publicly available non-discounted fares on Singapore Airlines.

However, Economy Class Value bookings (Q, N) will only accrue at 50%. Group bookings (G), Economy Class Lite bookings (V, K), as well as First, Business, and Economy Class redemption bookings (I, O, X) do not qualify for accruals.

Accruals are not allowed on codeshare flights (e.g. SQ 4-digit flight number operated by another airline).

HighFlyer points can be mixed with cash for payment when making a booking. Only the Corporate Travel Manager and the Assistant Corporate Travel Manager assigned with the appropriate access may use HighFlyer points to offset ticket price.

If there are sufficient HighFlyer points in the account, the entire value of the ticket can be paid for using HighFlyer points, including airport taxes and government surcharges.

For other available redemption options, login to the online corporate booking platform and refer to "Points" to view our entire redemption catalogue.

When you book on singaporeair.com and SingaporeAir Mobile app, you can use your KrisFlyer miles to offset part or all of the total to be paid on flights operated by Singapore Airlines or SilkAir. You can also use your KrisFlyer miles for selected ancillaries on flights operated by Singapore Airlines. After using your miles, the remainder of the grand total will have to be paid for using your credit/debit card. Physical cash payment is not accepted / supported.

 

If you book your ticket through travel agents or Singapore Airlines ticket offices or call centres, you will not have the option to mix your KrisFlyer miles and cash for payment.

No. When you choose to mix KrisFlyer miles and cash, you’re using your miles as you would a credit/debit card, Masterpass™ or PayPal. This means you have a choice of any available seat on any available flight operated by Singapore Airlines or SilkAir, when you book on singaporeair.com.

Passengers in Suites, First Class, and Business Class will enjoy complimentary seat selection at all times. Passengers in Premium Economy Class will enjoy complimentary seat selection, and may pay a fee to select Extra Legroom Seats.

The Economy Flexi fare allows passengers to have access to Economy Standard and Forward Zone Seats for free in advance from time of booking. The Economy Standard fare allows passengers to select in advance Economy Standard Seats for free, while passengers who choose the Economy Lite or Value fare can select Standard or Forward Zone Seats in advance for a small fee.

If you are a PPS Club, KrisFlyer Elite Gold or KrisFlyer Elite Silver member, you can select seats from certain categories in advance for free, in accordance with your membership tier, regardless of the fare type you choose. For more details, please click here.

For a successful transaction with your credit / debit card:

  • Ensure that you have sufficient credit or balance
  • Ensure that your payment details have been correctly entered
  • Ensure that your credit / debit card has not been reported stolen or used for fraudulent activity
  • Ensure that the country of the issuing bank does not have currency or credit limitations
  • Ensure that e-commerce transactions have been enabled for your credit / debit card
  • For Alternative Payment Methods (APMs), ensure that your log-in credentials have been entered correctly
  • For Alternative Payment Methods (APMs), ensure that your account has sufficient balance

The programme offers a great value for money with package starting from SGD 135 per person and provides travellers a minimum one night of hotel stay of their choice on twin sharing basis, one-way shuttle transfer* from airport to hotel and complimentary access to 15 top attractions in Singapore and delicious dining deals.


    *In view of the current Covid-19 situation, kindly note the one-way airport-to-hotel shuttle transfer services will be temporarily suspended until further notice. We apologise for any inconvenience caused.

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