Assistance Request Form

If your travel plans were disrupted due to any Covid-19-related issues or any of the reasons listed below, use this form to request for assistance. Priority assistance will be given to customers flying within 72 hours or those with medical emergencies.

Please use this form if:

You purchased a Singapore Airlines ticket directly from us.
Your flight was cancelled by us.
You are unable to change your flight or cancel your booking via Manage Booking.
You are seeking to reschedule your flight due to a medical emergency (with supporting medical documents provided), compassion reasons, or if you have tested positive for Covid-19.

You will not be charged a no-show fee if you have submitted the form before your original flight departure.

If you booked your flight through a travel agency or partner airline, please contact them directly for assistance.

Useful links

What can we help you with?

Your booking details

Enter the details of the original booking that was affected by Covid-19.

SQ booking reference*

Title and last / family name (as in booking)*

I do not have a first/given name

How can we reach you?

Email address as in booking*

Phone number (optional)

Number

I understand and accept the terms and conditions of the travel waiver policy and I am authorised to act on behalf of all passengers in my booking. I will also ensure that changes are communicated to all passengers in my booking.

I consent to Singapore Airlines’ collection, use, disclosure and processing of my personal data to facilitate the request. I also have the consent of all passengers in my booking to Singapore Airlines’ collection, use, disclosure and processing of their personal data to facilitate the request.

To understand how we handle your personal information, review our Privacy Policy.

Enter One-Time Password (OTP)

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