Assistance Request Form
If your travel plans have been disrupted due to Covid-19, global border restrictions, or flight cancellations - we are here to help.
This form lets you postpone, cancel, or rebook your travel if you have an eligible Singapore Airlines or SilkAir ticket that was purchased directly from us. This also applies to tickets that were fully redeemed with KrisFlyer miles, or paid for with a mix of cash and KrisFlyer miles.
Customers with existing bookings who are affected by the recent Air Travel Bubble (ATB) deferment may use this form to cancel their flights.
If you booked through a travel agency or partner airline, please contact them directly for help.