Flight and bonus flight credits
Last updated 06 September 2021, 10:00hrs (GMT +8)
If you had a booking that was disrupted due to Covid-19, global border restrictions, or flight cancellations and your ticket was covered under our travel waiver policy, you may have chosen to retain the value of your ticket as flight credits for future travel.
Additionally, if you choose to retain the value of a fully unused adult fare ticket as flight credits, you will also be eligible for bonus flight credits between SGD 75 and SGD 500 when you rebook—a token of appreciation for your support.
Checking your flight credit balance
You can check your available flight credit balance (including bonus flight credits) via Manage Booking. Simply enter the booking reference and last name associated with your affected booking and select the ‘Check flight credit balance’ checkbox.
The value of flight credits you will receive is equivalent to the unused value of the original flight ticket. This includes taxes, but excludes any seat selection fees, excess baggage or Singapore Stopover Holiday packages—which would have been refunded to you via your original mode of payment. It will also not include any travel insurance fees (as you are required to contact AIG to cancel the policy for a refund), credit card service fees (for selected countries) or booking fees (for offline ticket purchases).
If you are eligible for bonus flight credits, you will also see them reflected when you check your flight credit balance via Manage Booking. The value of the bonus flight credits you will receive is based on your original class of travel*, and can be used together with your flight credits.
|Cabin Class||Bonus flight credits per eligible passenger|
|Premium Economy||SGD 100|
|Suites / First||SGD 500|
*If your eligible ticket contains a combination of cabin classes, the bonus flight credits will be based on the higher cabin class.
Using your flight credits
To use your flight credits to offset the cost of a new itinerary, start by searching for flights on singaporeair.com as usual. After selecting your flights, you will be able to retrieve your flight credits by entering the booking reference and last name associated with your affected booking.
Alternatively, you can visit our Assistance Request Form, select ‘Change or rebook your flight’, and fill out the form accordingly.
Your flight credits may be used for future travel before 30 June 2022, for up to two separate bookings.
With flight credits, you can enjoy greater flexibility:
Change your travel dates when you rebook (as long as it is before 30 June 2022)
Choose a different destination when you rebook
Select a more flexible fare type when you rebook
Use your flight credits to book a higher cabin class ticket
Use any remaining flight credits for a second booking
How do I know if my ticket is eligible for flight credits?
Customers holding tickets issued on or before 15 March 2020 and had originally planned their travels up to 31 March 2021 are eligible. The value of the unused portion of these tickets will be retained as flight credits, which can be used to book new itineraries for travel up till 31 December 2022.
This applies to all tickets purchased either directly from Singapore Airlines or via travel agents, except where tickets were purchased with KrisFlyer miles or HighFlyer points, on a child or infant fare, or where tickets are partially flown. For tickets purchased directly with Singapore Airlines, you may use our Assistance Request Form to submit your request. Customers who booked their tickets via travel agents should contact them directly for assistance.
I booked my trip with several other travel companions. How are flight credits and bonus flight credits allocated among us?
When a booking is made for multiple customers, each customer receives a ticket in his or her name.
Under this policy, flight credits equivalent to the full unused fare and taxes of each ticket will be allocated to the customer whose name is on the ticket. The customer can then choose between bonus flight credits or opt for a refund. Only customers who select the bonus flight credits option will be awarded the bonus credits.
Can my flight credits be split and used to purchase multiple bookings?
No. Flight credits may not be split to purchase multiple bookings. The credits must first be used to completely offset the purchase of one booking, before any remaining credits can be used to offset the purchase of a second booking.
If I booked more than one trip using my flight credits, can I book the second trip after 31 December 2022?
No, all flight credits must be used for rebooked travel completing on or before 31 December 2022. Unused credits after this date will be forfeited.
If I rebooked a new itinerary with the flight credits, can I cancel it and get a refund?
Please check the fare conditions of your new itinerary for refund eligibility. If eligible, please contact your local Singapore Airlines office for your refund.