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Frequently asked questions

Frequently asked questions

Your travel insurance basics

 
What is Singapore Airlines International Travel Insurance by AIG?

Travel Insurance by AIG is a travel insurance product designed for Singapore Airlines passengers. It protects you from unexpected events during your trip which includes medical expenses, personal accident, travel inconvenience, life-style and value-add benefits.

This insurance is underwritten by AIG Europe SA France Branch.

Who can purchase Singapore Airlines International Travel Insurance by AIG?

You must be eighteen (18) years of age to purchase this policy. The minimum age for cover under this policy is fourteen (14) days from birth. Cover is provided for residents of France only and pre-existing medical conditions are not covered.

How can I apply for Singapore Airlines International Travel Insurance by AIG?

Singapore Airlines International Travel Insurance by AIG is only available on singaporeair.com for flights departing from France. Travel insurance may be included while booking your flight on singaporeair.com or added via Manage Booking.

Your travel insurance benefits

 
When does my Singapore Airlines International travel insurance coverage begin and end?

For all plans, cancellation coverage begins on the date your certificate is issued. Cover for all other sections begins when you leave your home or place of departure to start your trip and ends when you return home or until the end of the period of insurance shown as the return date on the policy certificate, whichever is sooner.

What benefits are available under this travel insurance plan?We offer comprehensive Travel Insurance coverage with outstanding benefits and features.
Can I add travel insurance to my booking if I have a pre-existing medical condition?

You can still add travel insurance to your itinerary if you have a pre-existing condition however it is important to note that your pre-existing condition(s) are not covered and you are not able to apply to have your condition(s) covered.

Your enhanced COVID-19 coverage

 

If you are purchasing a new policy, we have amended the AIG travel insurance policy to cover certain situations pertaining to COVID-19. Full terms, conditions and exclusions can be found here.

What are the key benefits for COVID-19 coverage under the AIG travel insurance policy?

Key benefits for COVID-19 coverage are:

  • Up to € 200.000 for Overseas Medical Expenses & Emergency Evacuation
  • Up to € 5.000 for Trip Cancellation due to contraction of COVID-19
  • Up to € 120 daily cash allowance for Quarantine at Destination, capped at 14 consecutive days
When will the AIG travel insurance policy be available for sale?

This policy will be available to passengers departing from France to all global destinations from 4 December 2020.

Who can purchase the AIG travel insurance policy?

Singapore Airlines passengers who are residents of France and travelling out of France will be able to purchase this policy.

How can passengers purchase the AIG travel insurance policy?

The policy can be purchased along with the flight ticket through the Singapore Airlines website. Passengers can also purchase it for confirmed flight itineraries via the Manage Booking section on the Singapore Airlines website.

Does the AIG travel insurance policy cover SilkAir/Scoot flights?

The policy covers any overseas trip undertaken on a flight operated by Singapore Airlines, SilkAir, or their code share partners if you purchased the ticket from Singapore Airlines or through an authorized agent of Singapore Airlines.

What is the premium for the AIG travel insurance policy?

Singapore Airlines passengers may take up the AIG travel insurance policy starting from € 50 (per passenger) for a three-day trip to Singapore. The premium is automatically calculated based on the final destination and duration of the trip.

Does the AIG travel insurance policy include any age limit or restriction?

You must be eighteen (18) years of age to purchase this policy. The minimum age for cover under this policy is fourteen (14) days from birth. Cover is provided for residents of France only and pre-existing medical conditions are not covered.

How can passengers file for a claim?

Passengers may file a claim by submitting a completed claim form with supporting documents. To request a claim form, please contact our claims department using the details below:

Claims department
Phone: +33 (0) 1 49 02 58 93 (Monday to Friday, 9am to 5pm local time)
Email: Sinistres.FR@aig.com

A passenger has purchased his flight ticket before 4 December 2020. Can the passenger still purchase the AIG travel insurance policy?

Yes, the passenger can do so via the Manage Booking section on the Singapore Airlines website. However, this option is not available if the passenger has already purchased the AIG travel insurance policy with the flight ticket before 4 December 2020.

If passengers require further assistance with the AIG travel insurance policy, whom should they approach?

Passengers will need to contact AIG's Customer Service Representatives for assistance on their travel insurance bookings. For France, passengers should email AIG at FR.customerservice@aig.com or call the AIG Customer Service Hotline at +33 (0) 1 49 02 58 93 from Monday to Friday 9am to 5pm (local time).

After purchasing your policy

 
Where can I get the full Policy Wordings of my travel insurance policy?

Your Policy Wordings are available on this website. Click here to view or download your Policy Wordings in PDF format. The policy wording can also be downloaded from the link located within the confirmation email you received from AIG.

What should I do if I did not receive the Travel Guard® Travel Insurance Certificate?

If you did not receive your Insurance Certificate, you should notify AIG with your policy number (if available), full name, flight booking number, travel dates, date of purchase, and e-mail address by emailing assurance.voyage@aig.com, or calling +33 1 49 02 41 99.

I have updated my Singapore Airlines flight booking. How can I change the details of my travel insurance policy?Please do not forget to contact us to make the corresponding changes to your travel insurance policy. You can send us an email at assurance.voyage@aig.com or call our dedicated customer service hotline at +33 1 49 02 41 99.
Can I cancel my travel insurance policy and receive a refund?You may return the Policy to us within 14 days of purchasing, provided that no claim has arisen and your travel has not ended. AIG will cancel the policy and give you a refund of premium. After 14 days we will not refund any part of the premium.

You can send us an email at assurance.voyage@aig.com or call our dedicated customer service hotline at +33 1 49 02 41 99.

Let us take care of you

 
What should I do if I get sick or encounter an accident abroad?

Please call our 24-hour emergency assistance number +33 1 49 02 46 70 if you need medical assistance while travelling. When overseas, call collect through the local operator and we will take care of your phone charges (for medical and emergency assistance only). This service is provided by AIG's very own emergency assistance center.


If you require hospital treatment, please ensure that you keep original copies of your receipts when you return to France to ensure a smoother refund process.


Travel insurance

Travel insurance

Singapore Airlines distributes in France AIG Europe SA insurance contract under article L 513-1 of French Insurance code.
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