Travel with ease of mind
Singapore Airlines values your entire travel experience. Travel Guard® Travel Insurance by AIG can easily be added to your itinerary on singaporeair.com.
Whether you are on a business trip or a well-deserved family vacation, a second is all it takes for your trip to take an unexpected turn for the worse. If things go wrong while you are travelling - from lost laptops to hospital visits - travel insurance will take care of you.
Travel Guard® on singaporeair.com is exclusively for Singapore Airlines passengers.
Travel Guard® by AIG promises:
- Comprehensive coverage with exclusive discounted premiums
- Dedicated and priority services for Singapore Airlines passengers
- Products and services provided by one of the world's largest travel insurance service providers
- The convenience of hassle-free online booking
Travel insurance on singaporeair.com
Arranging travel insurance is simple and easy:
- You can add travel insurance to your itinerary while you are making your flight booking on singaporeair.com; or
- Add travel insurance to your itinerary via Manage Booking on singaporeair.com.
AIG Europe S.A. offers special rates on travel insurance to Singapore Airlines passengers. The insurance premiums are calculated based on a number of factors, including your destination and trip duration.
Travelling with an infant? If you arrange travel insurance through singaporeair.com, your child under 2 years of age and sharing a single airline seat with an adult passenger will be covered for free!
Policy Wording and Summary of Benefits
If you are purchasing a new policy, we have amended the AIG travel insurance policy to cover certain situations pertaining to COVID-19. Full terms, conditions and exclusions can be found here.
|Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains||Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains if you contract COVID-19 while traveling internationally (up to CHF 215.000).|
|Trip Cancellation||Trip Cancellation for non-refundable travel and or accommodation expenses (up to CHF 5.300 ) if:
|Trip Curtailment||Trip Curtailment up to CHF 5.300 for non-refundable trip costs and additional travel expenses to return to your country of residence if you or a Relative* contract COVID-19 while traveling internationally.|
|Out-of-country COVID-19 Diagnosis Quarantine Allowance||Up to CHF 130/day/person for up to 14 consecutive days if while on a journey, you test positive for COVID-19, and as a result are unexpectedly placed into mandatory quarantine outside your country of residence.|
*Relative, as defined in the Policy.
How to file an insurance claim
Passengers may file a claim by submitting a completed claim form with supporting documents. To request a claim form please contact our claims department using the details below:
+41 43 333 37 00
Saegereistrasse 29, CH-8152, Glattbrugg
Open Monday to Friday between 9am to 5pm (local time)
For COVID-19 related claims, please prepare the following documents:
Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains / Out-of-country COVID-19 Diagnosis Quarantine Allowance
- Original hospital / medical bill(s) / receipt(s) / medical report stating diagnosis and the date of the injury/sickness commenced certified by a qualified medical practitioner
- Letter of referral from general practitioner for the medical treatment conducted by specialists, physiotherapists, etc.
- Death certificate for repatriation
Reimbursement of Trip Cancellation / Trip Curtailment
- Copy of original itinerary
- Documentation confirming trip cancellation
- Documentation confirming non-refundable/refunded amount
- Original receipt(s) showing any pre-paid costs or deposits made OR additional travel and/or accommodation expenses incurred after the commencement of the insured journey
- Medical certificate indicating diagnosis and reason that the insured is unfit for travel, if applicable
- Death certificate, if applicable
- Proof of relationship to the insured, if applicable
This is a summary of cover only and the Policy is subject to conditions and exclusions in the Policy Wording. Values shown below are maximum amounts payable per Insured Person (in Swiss Francs).
Please note, not all Policy benefits and benefit amounts are shown below. In some cases sub-limits apply or the benefits may not be available to You. Please refer to the applicable section of the Policy Wording.
The full terms and conditions of the Travel Guard Travel Insurance policy for Singapore Airlines can be viewed or downloaded by clicking here.
|Benefits||Reimbursable Cost||Sums insured /deductible|
|Travel Cancellation||Flight cancellation costs||Up to CHF 5.300
Deductible 20% , min. CHF 30 per person
|Travel Curtailment||Additional costs for return-journey||Up to CHF 5.300
Deductible 20% , min. CHF 30 per person
|Missed Connection||Additional costs for catching up expenses||Up to CHF 5.300 per person|
|Flight Delay||Compensating you financially for the time you spend on waiting||Per person and every 6 hour up to CHF 160 (up to CHF 860 per person and claim)|
|Baggage Delay||Compensates you financially for the inconvenience of waiting for your delayed baggage||Up to CHF 160 per person for a 6 hours delay|
|Personal belongings and baggage||Loss, theft or damage of baggage||Up to CHF 2.100 per person (max. CHF 215 per item/set/pair and CHF 260 for electronical devices and valuable goods, CHF 2.100 for property in a motor vehicle)
Deductible: CHF 55 per person
|Personal Money||Loss due to theft of cash or traveller's cheque||Up to CHF 590 per person (max. CHF 295 for cash)
Deductible: CHF 60 per person
|Compassionate Visit||Transportation costs for a relative or friend to stay with you||Unlimited
Up to CHF 5.300
Deductible: CHF 75
|Travel Health Insurance||Medical expenses abroad
Burial abroad/transportation expenses in the event of death
|Up to CHF 10.700.000; Deductible: CHF 110
Up to CHF 10.700.000
Up to CHF 32.000
max. CHF 32.000
|Emergency Dental||Dental treatment expenses abroad as a result of injury||Up to CHF 265
Deductible: CHF 75
|Emergency Assistance during your trip||Lost Travel documents
Hospital day cash for inpatient treatment
Per person and day CHF 53 (max. CHF 4.300 per claims)
|Travel Assistance||Country information, mandatory vaccinations requirements, general travel information, etc.|
No cover is provided under this policy for traveling within or through Cuba, Iran, Sudan, Syria, North Korea or the autonomous Republic of Crimea.
This insurance is underwritten by AIG Europe S.A., Luxembourg, Zweigniederlassung Opfikon.
This policy offers coverage only to individuals ordinarily resident in Switzerland and is null and void as to non-residents of Switzerland.
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