Customer commitment

Tarmac delay contingency plan


Singapore Airlines is committed to our customers to implement the following Tarmac Delay Contingency Plan during a lengthy tarmac delay at a U.S. airport:

1. Aircraft will not remain on the tarmac at a U.S. airport for more than four hours without providing passengers an opportunity to deplane (unless there is a security or safety issue).

2. Exceptions may be made if:
a. The pilot-in-command determines that there is a safety or security risk to deplaning passengers, such as a weather event or an air traffic control or government directive.
b. Air traffic control advises that returning to the gate, or allowing customers to deplane at a location other than the gate, would significantly disrupt airport operations.

3. Customers can be assured that Singapore Airlines:

  • will provide adequate food and potable water no later than two hours after the aircraft leaves the gate or touches down;
  • will provide operable lavatory facilities and adequate medical attention while on the tarmac;
  • will notify passengers regarding the status of the delay every 30 minutes, including reasons for the delay, if known;
  • will notify passengers every 30 minutes that they may deplane, if this is actually possible; 
  • has sufficient resources to implement the plan; and
  • has coordinated with airport authorities, U.S. Custom and Border Patrol and U.S. Transportation Security Administration personnel at each U.S. airport the carrier serves, as well as its regular diversion U.S. airports, to achieve disembarking passengers by 4 hours into a tarmac delay.