Singapore Airlines

Contact us

Contact Us

For urgent help, or if you're flying within the next 72 hours, call your local Singapore Airlines office to speak to a representative. PPS Club members can request for a PPS Connect callback via the SingaporeAir mobile app.


Send us a message online

To request for special assistance, resolve baggage issues, or get your questions answered, the best way to reach us is to use the contact form.


Get in touch with us

Simply select a location for the address and contact information of any local Singapore Airlines office across the globe.

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Houston

 
**Reservations
Ticketing & Reservations Email us_reservations@singaporeair.com.sg
Using TTY/TDD device (for hearing impaired) +1 (800) 742-3333* (toll free within USA)
Telephone +1 (800) 742-3333* (toll free within USA)
Fax +1 (310) 615-0373
Operating hours

24 hour service, 7 days a week

*Charges may apply on above toll free number if calling is from outside the USA

Feedback or enquiry

To submit your feedback or enquiry through our online form

*KrisFlyer Membership Services
Telephone +1 (312) 843-5333
Fax (Singapore) +65 6789 8777
Operating hours

24 hour service, 7 days a week

Feedback or enquiry

You can send your feedback or enquiry through our online form

Airport Office
Telephone +1 (281) 982 7168
Flight Information www.singaporeair.com
Operating hours

Both the office and check-in counters are currently closed as flights are not operating due to COVID-19.

IAH airport office is an Operations and Administrative office only.

For ticketing or reservations enquiries, please call

+1 (800) 742-3333* (toll free within the USA)

*Charges may apply if calling is from outside the USA

Address

George Bush Intercontinental Airport

Terminal - D
3700 North Terminal
Suite 115
Houston, TX 77032
USA

Enquiries and Feedback
Electronic Submission

To submit your feedback or enquiry through our online form

By Mail or By Telephone

By Mail:

222 North Pacific Coast Highway, Suite 1600
El Segundo, CA 90245
USA

By Phone:
+1 (800) 742-3333*

*Charges may apply if calling is from outside the USA

By US Department of Transportation

Alternatively, feedback about Singapore Airlines' service (other than safety or security issues), may be submitted to the US Department of Transportation at http://airconsumer.dot.gov or mailed to the following address:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590

Lost and Found Office
Lost or Damaged Baggage cbsiah@hallmark-aviation.com
Telephone +1 (866) 767-2247 ext 3 for SQ
Baggage Tracer System

If you have a File Reference Number for your delayed baggage, you can check on the status through the World Tracer System here or our chatbot Kris.

Operating hours

12:00 pm to 7:00pm, 7 days a week

Singapore Airlines Air Cargo Office
Email (Export) SQEXPORT@IAS.com
Email (Import) SQIMPORT@IAS.com
Telephone (Export & Import) +1 (281) 821-3121
Fax (Export & Import) +1 (281) 821-0157
Address

Singapore Airlines Air Cargo
c/o Integrated Airline Services (IAS)
19175 Lee Rd. Suite 300
Humble, Texas 77338
USA

Los Angeles

 
**Reservations
Ticketing & Reservations Email us_reservations@singaporeair.com.sg
Using TTY/TDD device (for hearing impaired) +1 (800) 742-3333* (toll free within the USA)
Telephone +1 (800) 742-3333* (toll free within the USA)
Fax +1 (310) 615-0373
Operating hours

24 hour service, 7 days a week

*Charges may apply on above toll free number if calling is from outside the USA

Feedback or enquiry

You can send your feedback or enquiry through our online form

*KrisFlyer Membership Services
Telephone +1 (312) 843-5333
Fax (Singapore) +65 6789 8777
Operating hours

24 hour service, 7 days a week

Feedback or enquiry

You can send your feedback or enquiry through our online form

Airport Office
Telephone +1 (310) 647-6144 or +1 (310) 647-6145
Flight Information www.singaporeair.com
Operating hours

17:00 to 23:00 Daily

LAX airport office is an operations and administrative office only.

For ticketing or reservations enquiries, please call
+1 (800) 742-3333* (toll free within the USA)

*Charges may apply on above toll free number if calling is from outside the USA

Address

Tom Bradley International Terminal
380 World Way, Suite 3336B
Los Angeles, CA 90045
USA

Enquiries and Feedback
Electronic Submission

To submit your feedback or enquiry through our online form

By Mail or By Telephone

By Mail:

222 North Pacific Coast Highway, Suite 1600
El Segundo, CA 90245
USA

By Phone:

+1 (800) 742-3333* (toll free within the USA)

*Charges may apply if calling is from outside the USA

By US Department of Transportation

Alternatively, feedback about Singapore Airlines' service (other than safety or security issues), may be submitted to the US Department of Transportation at http://airconsumer.dot.gov or mailed to the following address:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590

Lost and Found Office
Lost or Damaged Baggage baggageservice@hallmark-aviation.com
Telephone +1 (866) 767-2247 ext 2
Fax +1 (310) 602-6320
Baggage Tracer System

If you have a File Reference Number for your delayed baggage, you can check on the status through the World Tracer System here or our chatbot Kris.

Address

Central Baggage Services
380 World Way
Los Angeles, CA 90045
USA

Operating hours

6:30am - 12:30am, 7 days a week

Singapore Airlines Air Cargo Office
Telephone (Export) +1 (310) 646-6200
Telephone (Import) +1 (310) 646-2446
Fax (Export) +1 (310) 641-6348
Fax (Import)

+1 (310) 417-8628

Address

6181 W. Imperial Hwy
Los Angeles, CA 90045
USA

New York

 
**Reservations
Ticketing & Reservations Email us_reservations@singaporeair.com.sg
Using TTY/TDD device (for hearing impaired) +1 (800) 742-3333* (toll free within the USA)
Telephone +1 (800) 742-3333* (toll free within the USA)
Fax +1 (310) 615-0373
Operating hours

24 hour service, 7 days a week

*Charges may apply on above toll free number if calling is from outside the USA

Feedback or enquiry

You can send your feedback or enquiry through our online form

*KrisFlyer Membership Services
Telephone +1 (312) 843-5333
Fax (Singapore) +65 6789 8777
Operating hours

24 hour service, 7 days a week

Feedback or enquiry

You can send your feedback or enquiry through our online form

Airport Office
Flight Information visit www.singaporeair.com to find 'Flight status'
JFK Telephone +1 (718) 751-3830
EWR Telephone +1 (973) 368-9100 or +1 (973)-368-9104
Operating hours

JFK:  09:00 to 22:30 Daily
Airport office of JFK is only an operation and administrative office.

For ticketing or reservations enquiries, please call
+1 (800) 742-3333* (toll free within the USA)

*Charges may apply on above toll free number if calling is from outside the USA


EWR: Both the office and check-in counters are currently closed as flights are not operating due to COVID-19.

Address

JFK

Terminal 4, A Concourse - Room 262.045
John F. Kennedy International Airport
Jamaica, New York 11430
USA

 

EWR

Terminal B-2 Satellite, Room B2-1-211
Newark Liberty International Airport
Newark, NJ 07114
USA

Enquiries and Feedback
Electronic Submission

To submit your feedback or enquiry through our online form

By US Department of Transportation

Alternatively, feedback about Singapore Airlines' service (other than safety or security issues), may be submitted to the US Department of Transportation at http://airconsumer.dot.gov or mailed to the following address:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.Washington, D.C. 20590

By Mail or By Telephone

By Mail:

222 North Pacific Coast Highway, Suite 1600
El Segundo, CA 90245
USA

By Phone:

+1 (800) 742-3333* (toll free within the USA)

*Charges may apply if calling is from outside the USA

Lost and Found Office
JFK Airport JFK_LostNFound@singaporeair.com.sg
EWR Airport EWR_Baggage@singaporeair.com.sg
JFK Telephone +1 (718) 751-3832 | 10:00 - 17:00
EWR Telephone +1 (973)-368-9100
JFK Fax +1 (718) 751-3831
Baggage Tracer System

If you have a File Reference Number for your delayed baggage, you can check on the status through the World Tracer System here or our chatbot Kris.

You can also call airline baggage services at +1 866 767 2247 (24 hours).

Singapore Airlines Air Cargo Office
Telephone (Export) +1 (718) 244-7272
Telephone (Import) +1 (718) 656-3980
Fax +1 (718) 244-1888
Address

JFK International Airport
Building 73
Jamaica, NY 11430
USA

San Francisco

 
**Reservations
Ticketing & Reservations Email us_reservations@singaporeair.com.sg
Using TTY/TDD device (for hearing impaired) +1 (800) 742-3333* (toll free within the USA)
Telephone +1 (800) 742-3333* (toll free within the USA)
Fax +1 (310) 615-0373
Operating hours

24 hour service, 7 days a week

*Charges may apply on above toll free number if calling is from outside the USA

Feedback or enquiry

To submit your feedback or enquiry through our online form

*KrisFlyer Membership Services
Telephone +1 (312) 843-5333
Fax (Singapore) +65 6789 8777
Operating hours

24 hour service, 7 days a week

Feedback or enquiry

You can send your feedback or enquiry through our online form

Airport Office
Telephone +1 (650) 826-6224
Flight Information www.singaporeair.com
Fax +1 (650) 821-8801
Operating hours

14:30 to 23:00 Daily

SFO airport office is an Operations and Administrative office only.

For ticketing or reservations enquiries, please call
+1 (800) 742-3333* (toll free within the USA)

*Charges may apply on above toll free number if calling is from outside the USA

Address

San Francisco International Airport
Suite I-4-031
San Francisco, CA 94125
USA

Enquiries and Feedback
Electronic Submission

To submit your feedback or enquiry through our online form

By Mail or By Telephone

By Mail:

222 North Pacific Coast Highway, Suite 1600
El Segundo, CA 90245
USA

By Phone:

+1 (800) 742-3333* (toll free within the USA)

*Charges may apply if calling is from outside the USA

By US Department of Transportation

Alternatively, feedback about Singapore Airlines' service (other than safety or security issues), may be submitted to the US Department of Transportation at http://airconsumer.dot.gov or mailed to the following address:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590

Lost and Found Office
Lost or Damaged Baggage sfoll_sq@singaporeair.com.sg
Telephone +1 (650) 826-6216
Fax +1 (650) 821-8801
Baggage Tracer System

If you have a File Reference Number for your delayed baggage, you can check on the status through the World Tracer System here or our chatbot Kris.

Operating hours

14:30 - 23:00

7 days a week

Address

San Francisco International Airport
Suite I-4-031
San Francisco, CA 94125
USA

Singapore Airlines Air Cargo Office
Telephone (Export) +1 (650) 827-2210
Telephone (Import) +1 (650) 826-5400
Fax (Export) +1 (650) 821-2355
Fax (Import)

+1 (650) 821-2405

Operating hours

Sales and Customer Service:
Mon - Fri: 09:00 - 18:00
Sat        : 09:00 - 17:00

Operations:
Mon -Sun: 17:00 - 02:00

 

Seattle

 
**Reservations
Ticketing & Reservations Email us_reservations@singaporeair.com.sg
Telephone +1 (800) 742-3333* (toll free within the USA)
Using TTY/TDD device (for hearing impaired) +1 (800) 742-3333* (toll free within the USA)
Fax +1 (310) 615-0373
Operating hours

24 hour service, 7 days a week

*Charges may apply on above toll free number if calling is from outside the USA

Feedback or enquiry

To submit your feedback or enquiry through our online form

*KrisFlyer Membership Services
Telephone +1 (312) 843-5333
Fax (Singapore) +65 6789 8777
Operating hours

24 hour service, 7 days a week

Feedback or enquiry

You can send your feedback or enquiry through our online form

Airport Office
Flight Information visit www.singaporeair.com to find 'Flight status'
Telephone +1 (206) 268-6643
Fax +1 (310) 619-0373
Operating hours

Both the office and check-in counters are currently closed as flights are not operating due to COVID-19.

SEA airport office is an Operations and Administrative office only.

For ticketing or reservations enquiries, please call
+1 (800) 742-3333* (toll free within the USA)

*Charges may apply on above toll free number if calling is from outside the USA

Address

Seattle Tacoma International Airport
17801 International Blvd., Room A6006AM, Mezzanine Level
Seattle, WA 98158
USA

Enquiries and Feedback
Electronic Submission

To submit your feedback or enquiry through our online form

By Mail or By Telephone

By Mail:

222 North Pacific Coast Highway, Suite 1600
El Segundo, CA 90245
USA

By Phone:

+1 (800) 742-3333* (toll free within the USA)

*Charges may apply if calling is from outside the USA

By US Department of Transportation

Alternatively, feedback about Singapore Airlines' service (other than safety or security issues), may be submitted to the US Department of Transportation at http://airconsumer.dot.gov or mailed to the following address:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.Washington, D.C. 20590

Lost and Found Office
Lost or Damaged Baggage sea_baggage@singaporeair.com.sg
Telephone +1 (206) 268-6643
Baggage Tracer System

If you have a File Reference Number for your delayed baggage, you can check on the status through the World Tracer System here or our chatbot Kris.

 

Operating hours
  • Flight Operation Days (Tue, Thur, Sat, Sun) :
    0430 LT to 1300 LT
  • Non-flight Operation Days (Mon, Wed, Fri)   :
    0800 LT to 1630 LT
Address

17801 International Blvd, PMB #123
Seattle, WA 98158
USA

Exclusively for PPS Club members

Wherever you are in the world, our PPS Club coordinators are always on hand to assist you. If you need help or answers to any travel-related questions, log-in with your PPS Club membership number and PIN for a list of PPS Club Service Numbers.

Get in touch with our travel partners

For more information regarding your hotel and car rental booking, contact our travel partners directly.



Agoda

Email -
International hotline +44 20 3027 7900
Singapore hotline +65 6329 7539
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Rentalcars.com

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International hotline +44 161 602 5516
Singapore hotline +65 6407 5332
Find more ways to contact Rentalcars

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Visit our Frequently Asked Questions section.