Flights from Medan (KNO) to Hangzhou (HGH)

In-flight Dining
You will be served meals on both sectors of your Medan–Hangzhou journey, with menus designed to suit the flight time and region. In Economy Class and Business Class, dishes are prepared with a focus on quality ingredients and balanced flavours.

Special Meals
We offer a range of special meals on request to cater for medical, vegetarian, and other specific dietary needs. You should place your request through our website or your travel agent before your flight so that we can confirm availability.

Book the Cook
On select routes and cabins, our Book the Cook service lets you choose from a wider selection of main courses before you fly. Where available for your journey, you can make your selection in advance via our website once your booking is confirmed.

Beverage Service
Throughout your flights, a selection of hot and cold drinks is available, including juices, soft drinks, tea, and coffee. Our signature Singapore Sling is also available on board, allowing you to enjoy a classic taste of Singapore in the air.

For flights between Medan and Hangzhou, the weight concept applies. In Economy Class, checked baggage allowances are 25kg for Lite and Value fares, and 30kg for Standard and Flexi fares. In Business Class, the checked baggage allowance is 40kg. Each checked bag must not exceed 32kg.

For cabin baggage, Economy Class passengers may bring 1 piece up to 7kg. Business Class passengers may bring 2 pieces, each up to 7kg. The final baggage allowance for your trip will be shown on your e-ticket, and KrisFlyer Elite Gold and PPS Club members enjoy additional allowances.

Wi-Fi is available on most Singapore Airlines aircraft once the flight is above 10,000 feet. KrisFlyer members enjoy free and unlimited Wi-Fi, and Economy Class and Business Class customers should add their membership number to the booking at least 1.5 hours before departure to benefit.

Non-members can purchase access plans on board. The connection is suitable for messaging, email, and basic browsing, but it does not support video streaming, video calls, or large file transfers.

On the Medan–Singapore sector operated by the Boeing 737-8 MAX, Economy Class seats offer a pitch of around 32 inches with up to 19 inches of seat width, while Business Class features seats that convert into a fully flat bed with direct aisle access.

On the Singapore–Hangzhou sector operated by the Airbus A350-900, Economy Class also offers a pitch of about 32 inches and up to 19 inches of seat width. Business Class provides a fully flat bed at every seat, with direct aisle access to enhance privacy and ease of movement.

Yes, Singapore Airlines provides lounge access to eligible passengers with a layover in Singapore. Your eligibility is based on your class of travel or your KrisFlyer and Star Alliance status, and it is determined by your flight leaving Singapore. Other options, like purchasing a day pass at a pay-per-use lounge, are also available.

At Singapore Changi Airport, eligible customers may be able to access the SilverKris Lounge (First Class), SilverKris Lounge (Business Class), or KrisFlyer Gold Lounge, depending on their cabin class and frequent flyer status.

Lounge Access Eligibility
Cabin Class: Complimentary for Suites, First, and Business Class passengers. Premium Economy and Economy travellers do not have access unless they hold eligible status.

Frequent Flyer Status: PPS Club and KrisFlyer Elite Gold (or Star Alliance Gold) members have access regardless of cabin class.

The 'Next Segment' Rule: Eligibility is based on the flight immediately departing that airport. For example, if you fly Economy from Medan but have a Business Class onward flight from Singapore, you get lounge access in Singapore only.

If your layover at Singapore Changi Airport is long enough, you can join an official transit tour into the city, which typically requires at least around 5.5 to 6 hours between flights. This lets you see key landmarks before returning in time for your onward flight to Hangzhou.

For shorter layovers, staying airside offers plenty of ways to relax, with themed gardens, quiet rest zones, and play areas located across the terminals. You can also stretch your legs on walking routes, freshen up with shower facilities, or take a short break in a transit hotel, subject to availability and fees.

Dining and shopping options are extensive, with everything from quick snacks to full meals, plus a wide range of international and local brands. Your time at Singapore Changi Airport is more than just a wait — it is an integral part of your journey.

Medan follows Asia/Jakarta time, which is UTC+7 and does not observe daylight saving time. Hangzhou follows Asia/Shanghai time, which is UTC+8 and also does not observe daylight saving time. Hangzhou is therefore 1 hour ahead of Medan throughout the year.

Yes, your baggage will typically be checked through to Hangzhou Xiaoshan International Airport when flying from Medan via Singapore on a single booking with Singapore Airlines.

Through-Check Conditions
For your bags to be sent directly to your final destination, the following general conditions must be met:

Single Itinerary: Both flight segments (Medan–Singapore and Singapore–Hangzhou) must be under the same booking reference or PNR.

Layover Duration: Your connection in Singapore must be less than 24 hours. If your layover exceeds 24 hours, it is considered a stopover, and you will typically be required to collect your luggage and re-check it for your onward flight.

Partner Airlines: If your onward flight from Singapore to Hangzhou is operated by a partner airline, Singapore Airlines has through-check agreements that usually allow your bags to be tagged to your final destination.

You may be able to plan a stopover in Singapore on your Medan–Hangzhou trip, subject to your ticket conditions and availability. When booking, you can search for multi-city options or speak with our customer service team or your travel agent, who can advise whether a stopover can be added to your itinerary.