Here are the contact details that you need to know for your travel insurance policy:
Emergency Assistance Hotline
Please call our 24-hour Emergency Assistance Hotline +603-2772 5716 if you need emergency assistance while traveling.
Dedicated Customer Service Hotline
For insurance-related enquiries, changes to your policy or questions about your claims, please e-mail us at SIAMy@aig.com or call our Customer Service Hotline at 1800 88 8811 or +603 -2118 0188 from Monday-Friday 9:00am till 5:00pm
For a list of frequently asked questions, please visit our extensive FAQ Page.
How to File a Claim
Detailed procedures for filing a claim are included in our Notice of Claims Forms.
Please e-mail us at SIAMy@aig.com or call our Customer Service Hotline at +603 -2118 0188 from Monday-Friday 9:00am till 5:00pm for any claims-related enquiries.
*This travel insurance product is underwritten by AIG Malaysia Insurance Berhad.