Kris+, previously known as KrisPay, is Singapore Airlines’ lifestyle app. All the things you could do previously with KrisPay can also be found on Kris+, and keep your eyes on a lookout for our newly added features to “plus” more to your desired lifestyle!

Yes of course! Download the guide here for a quick 5-steps tutorial on using Kris+!

With the Kris+ app, KrisFlyer members can transfer their KrisFlyer miles to KrisPay miles through the in-app’s Transfer function, and then redeem their KrisPay miles for their everyday purchases at partner outlets.

KrisPay miles are valid for 6 calendar months after the month of transfer. For example, if you transferred 100 KrisPay miles into your KrisPay Wallet on any day in January 2019, they will expire on 31 July 2019, at 23:59 hours Singapore time (GMT +08:00 hours).

Once your KrisPay miles have expired, there will be no extension of the validity period of these KrisPay miles. KrisFlyer members may tap on ‘Wallet’ in the menu bar to view the number of KrisPay miles they have expiring in the current month.

This means you can offset approximately S$0.10 from your redemption with 15 KrisPay miles. This conversion rate may be subject to change. Please refer to the terms and conditions of Kris+.

Kris+ privileges are deals offered by Kris+ partners. To enjoy a Kris+ privilege, scan the Kris+ partner’s QR code and pay for the purchase either by redemption of KrisPay miles or payment using cash, debit/credit card.

For the optimal experience, we recommend that you enable the following settings on your Kris+ app:

• Push notifications – To be notified of expiring KrisPay miles, latest promotions and transactions made
• Camera access – To enable redemption via QR code scanning at our partners’ outlets;
• Location services – To discover Kris+ privileges and Kris+ partners around your current location; and
• Camera and Storage access – To personalise your profile picture.

Yes. However, for the security of your account, you are encouraged to log out once you’ve completed your transactions.

Kris+ uses 2-Factor Authentication (2FA) as a security measure upon first log-in on a new device. You will be sent a One-Time-Password (OTP) to either your registered mobile number or email address. Please ensure that your mobile number and/or email address in your KrisFlyer account is/are updated correctly. After successfully logging into your Kris+ account for the first time, subsequent log-ins will not require a 2FA verification again unless you log in via a new mobile device.

Currently, KrisPay miles can be earned and redeemed at partners’ outlets only in Singapore. Kris+ privileges can be enjoyed at selected partner outlets in Singapore and overseas.

KrisPay miles cannot be transferred to or pooled together with another Kris+ user.

1 KrisFlyer mile is equivalent to 1 KrisPay mile. Please note that the dollar value displayed on the Transfer screen is indicative and is merely meant to provide an approximate estimate of the dollar value of your desired KrisFlyer miles.

The conversion rate differs for each partner. You can key in the number of earned partner reward points you wish to convert in the transfer screen, and the number of KrisPay miles you will receive through the conversion will be reflected on the screen.

As the transfer process into your KrisPay Wallet is one-way, we will not be able to process any reversals. Please ensure that the KrisFlyer miles or earned partner reward points you wish to convert to KrisPay miles are correct before proceeding to confirm the transfer.

No conversion transactions can be reversed.

The Kris+ partners participating in the rewards points conversion programme are listed in the Transfer screen. At present, this feature is available for DBS and UOB.

Kris+ does not charge administrative/service fees for such conversions. Any administrative/service fees levied by our partners, if applicable, will be displayed at the point of the conversion request and will be collected directly by the partner.

Please ensure that you are using valid partner log in credentials when accessing the partner Transfer page. In addition, please check that the partner reward points are eligible for conversion to KrisPay miles. This is governed by the respective partner’s Terms and Conditions, which can be viewed from the partner conversion page or on the partner’s website.

You will be automatically logged out of your partner account (e.g. DBS/UOB) after you make your conversion transaction. If you wish to convert additional earned partner rewards points, please log in again to your partner account and follow the conversion steps shown in the app.

KrisPay miles are earned from your purchases from our participating partners that are paid for using cash, credit card or debit card payments at partner outlets. KrisPay miles cannot be purchased. Simply key in the value of the payment made, and show the cashier the dynamic QR code generated on your mobile device. KrisPay miles will be awarded upon successful scanning of your QR code by the partner at the time of payment.

Unless excluded by a Kris+ privilege’s terms and conditions, KrisPay miles can be earned from Kris+ privilege purchases made using cash, credit card or debit card.

The earn rate differs among partners and sometimes among outlets of a specific partner. More information can be found on the partner/privilege details screen.

Currently, not every partner enables you to earn KrisPay miles for purchases made at their outlets. To see which partners you can earn KrisPay miles at, tap on ‘Discover’ in the menu bar> Explore Places> View more and filter ‘Earn miles’.

You should immediately ask the cashier not to approve the reward on the merchant app and re-submit your request with the right amount paid by cash, debit card, or credit card to generate a new QR code.

Earned KrisPay miles must be awarded immediately at the time of payment and point of sale at the partner outlet. They cannot be claimed at any other time.

The refund of purchases made with cash, credit, or debit card is subject to each partner’s terms and conditions. If a refund is made at a partner outlet, Singapore Airlines will have the sole and absolute discretion to deduct the corresponding KrisPay miles/ KrisFlyer miles originally awarded to the relevant account that was earned from the refunded purchase.

1. For partners who have enabled card payments via Kris+

   In the Kris+ app (under KrisPay wallet), key in the total amount payable. Select ‘Use KrisPay miles’ to offset the amount with the number of miles displayed in the app. The balance amount will be paid via your Apple Pay/ Google Pay setup with KrisPay wallet via debit card or credit card. For such partners, earn of KrisPay miles for payments collected outside the app is not possible from 1 September 2021.

2. For partners who have not yet enabled card payments via KrisPay

   Even if you do not have sufficient KrisPay miles for the full amount of your redemption, you can still use your KrisPay miles to partially offset the redemption. Simply enter the amount of KrisPay miles you wish to use for your redemption, and the cashier at our partner outlets will inform you of the remaining amount to be paid using cash, credit card or debit card, where applicable.

Alternatively, you can also top up your KrisPay Wallet by converting miles from your KrisFlyer account or earned reward points from our partners’ reward programmes at any time.

Unless excluded by the privilege’s terms and conditions, a Kris+ privilege can be paid for using cash, credit card or debit card or redeemed using KrisPay miles.

You will see a redemption confirmation once you have successfully completed a redemption using Kris+. You may verify that your transaction was successful by checking your transaction history in the Kris+ app.

Please check with the individual partners on their return or exchange policy. KrisPay miles that were redeemed for the purchase may be refunded and, depending on the circumstances, Singapore Airlines may request for information to verify your identity before refunding the KrisPay miles to your KrisPay Wallet. As partial refunds cannot be made, request for refund of the goods, services and/or products will be made in full. If the payment made consists of KrisPay miles and debit/credit card payments, the refund of both the redemption of KrisPay miles and debit/credit cards will be made in full.

You should immediately ask the partner to void the redemption. Repeat the redemption transaction, and enter the correct amount paid by cash, debit/credit card.

Yes, you can. Earned KrisPay miles can be transferred to your KrisFlyer account within 7 days of earning the KrisPay miles. To do so, simply tap on the "Transfer to KrisFlyer" button shown in the miles earned confirmation screen or transaction details screen.

The KrisPay miles earned for any transaction can only be transferred to your account in their entirety. For example, if you earned 100 KrisPay miles from a single transaction, the full 100 KrisPay miles must be transferred to your KrisFlyer account. If you have already redeemed some of the KrisPay miles you have earned, you will not be able to transfer the remaining KrisPay miles to KrisFlyer miles.

Earned KrisPay miles must be transferred to your KrisFlyer account within 7 days of earning the KrisPay miles. KrisFlyer miles will have a validity of 3 years from the date of accrual and will be subject to the Terms and Conditions of the KrisFlyer programme.

Yes, you can. Earned partner reward points can be converted into KrisPay miles. KrisPay miles can be transferred to your KrisFlyer account within 7 days of conversion to KrisPay miles. To do so, simply tap on the "Transfer to KrisFlyer" button shown in the Transfer confirmation screen or transaction details screen.

Earned partner reward points can only be converted and transferred to your KrisFlyer account in their entirety. For example, if you converted 100 earned partner reward points to 100 KrisPay miles in a single transaction, the full 100 KrisPay miles will be transferred to your KrisFlyer account. If you have already redeemed some of the KrisPay miles converted from earned partner reward points, you will not be able to transfer the remaining KrisPay miles to KrisFlyer miles.

Earned partner reward points converted to KrisPay miles must be transferred to your KrisFlyer account within 7 days of conversion. KrisFlyer miles will have a validity of 3 years from the date of accrual and will be subject to the Terms and Conditions of the KrisFlyer programme.

Passengers who have successfully purchased an SSH/SGEP package can retrieve their digital passes by following these steps:

1. On Kris+ homepage, under “Singapore Airlines Packages” section, tap on “Experience the Wonders” banner
2. Scroll down and tap on “Retrieve Singapore Airlines pass”
3. Enter your 6-character flight booking reference/Passenger Name Record (PNR) or 15-character SSH/SGEP booking reference and Last/Family Name in the fields provided
4. Tap on “Get my pass”

The SSH/SGEP digital passes can be retrieved anytime within 24 hours prior to your arrival into Singapore and during your stay. Should you encounter any issues in retrieving your digital passes, please contact Tradewinds Tours and Travel via email at tradewinds_ssh@singaporeair.com.sg or call +65 6506 7733 (Monday to Friday, excluding public holidays, 8:30am to 5:30pm).

No, you do not need a KrisFlyer ID/account to retrieve your SSH/SGEP digital passes on Kris+ app. You can retrieve your digital passes as a Guest or logged in as KrisFlyer member with your ID and password. However, if you would like to enjoy discounts, access privileges, or use other features, you are required to log in using your KrisFlyer ID/account.

• Passenger Name Record (PNR) – Your PNR is a 6-character flight booking reference that is in your travel itinerary / receipt document.
• Booking Reference – The SSH/SGEP Booking Reference is a 15-character reference that is in your SSH/SGEP booking confirmation voucher.
• Last / Family Name – The Last/Family Name can be found in your travel itinerary or SSH/SGEP booking confirmation voucher.

If you are unable to retrieve your SSH/SGEP digital passes due to technical-related issues or other exceptional reasons, you may request for your digital passes/QR codes to be sent to you via email by informing your local travel agent, Singapore Airlines or SilkAir offices or email to tradewinds_ssh@singaporeair.com.sg.

Additionally, please also ensure that you have included a valid e-mail address in your SSH/SGEP bookings to facilitate the issuance of QR codes and arrival information.