Visas and immigration requirements
Each passenger must hold a valid passport (and visa(s), if required) to be allowed entry into each destination on the flight itinerary. We cannot be held responsible if a passenger is denied entry and/or deported by any local authority.
To find out the regulations applicable to your journey, use the visa and immigration information application by the International Air Transport Association (IATA) for the most up-to-date information. You’re also encouraged to contact your local embassy or consulate to verify your visa and immigration requirements.
If you require a visa*, or are eligible for an electronic visa (such as ESTA for the US, ETA for Australia, NZeTA for New Zealand and eTV for Turkey), enjoy preferential rates when you apply through our partner, VisaCentral.
Apply for a visa
* The application service by VisaCentral is available for selected countries.
Identity screening is required upon arrival at these countries:
Regulations for disinsection
Some countries require the passenger cabins of all aircraft to be treated with insecticides prior to arrival.Find out more from the US Department of Transportation
Travelling to New Zealand
From 1 October 2019, all visitors to New Zealand must possess either a valid Visa (for passport holders from non-visa waiver countries) or a NZeTA (for passport holders from visa waiver countries and Australian Permanent Residents).
Approval for the NZeTA may take up to 72 hours.
Travelling to Thailand
Currently, visitors to Thailand from 19 countries must obtain a visa on arrival.
Travelling to Vietnam
Visitors who are nationals of countries with visa waiver arrangements (specifically South Korea, Japan, Russia, Denmark, Sweden, Finland, Norway, UK (does not apply for British National Overseas), Italy, Germany, Spain, Belarus and France), are required to apply for a visa if they are returning to Vietnam within 30 days from their last visa-free visit.
Travelling to the UK
Short-term students (studying up to 6 months) from Australia, New Zealand, Canada, Japan, the USA, Singapore and South Korea need to see a Border Force officer at passport control to get a short-term student stamp in their passport.
Travelling to the US
Currently, 36 countries are participating in the Visa Waiver Program.