Singapore Airlines

Travel with ease of mind

Travel with ease of mind

Singapore Airlines values your entire travel experience. Travel Guard® Travel Insurance by AIG can easily be added to your itinerary on singaporeair.com.


Whether you are on a business trip or a well-deserved family vacation, a second is all it takes for your trip to take an unexpected turn for the worse. If things go wrong while you are travelling - from lost laptops to hospital visits - travel insurance will take care of you.


Travel Guard® on singaporeair.com is exclusively for Singapore Airlines passengers.


Travel Guard® by AIG promises:

  • Comprehensive coverage with exclusive discounted premiums
  • Dedicated and priority services for Singapore Airlines passengers
  • Products and services provided by one of the world's largest travel insurance service providers
  • The convenience of hassle-free online booking

Travel insurance on singaporeair.com

Arranging travel insurance is simple and easy:

  • You can add travel insurance to your itinerary while you are making your flight booking on singaporeair.com; or
  • Add travel insurance to your itinerary via Manage Booking on singaporeair.com.

If you have any questions, please feel free to contact us or visit our FAQ page.


Special rates

AIG Europe S.A. offers special rates on travel insurance to Singapore Airlines passengers. The insurance premiums are calculated based on a number of factors, including your destination and trip duration.


Travelling with an infant? If you arrange travel insurance through singaporeair.com, your child under 2 years of age and sharing a single airline seat with an adult passenger will be covered for free!


Policy Wording and Summary of Benefits

If you are purchasing a new policy, we have amended the AIG travel insurance policy to cover certain situations pertaining to COVID-19. Full terms, conditions and exclusions can be found here.



Benefits Covered Conditions
Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains if you contract COVID-19 while traveling internationally (up to € 200.000).
Trip Cancellation Trip Cancellation for non-refundable travel and or accommodation expenses (up to € 5.000) if:

  • you or a Relative* contracts COVID-19 before your scheduled trip departure date
  • the school year is extended beyond the departure date, and you or a Relative* is/are a full-time teacher, full-time employee, or a student at a primary or secondary school
  • you fail a COVID-19 related test or a medical screening at the airport and as a result are required to abandon your trip.
Trip Curtailment Trip Curtailment up to € 5.000 for non-refundable trip costs and additional travel expenses to return to your country of residence if you or a Relative* contract COVID-19 while traveling internationally.
Out-of-country COVID-19 Diagnosis Quarantine Allowance Up to € 120 /day/person for up to 14 consecutive days if while on a journey, you test positive for COVID-19, and as a result are unexpectedly placed into mandatory quarantine outside your country of residence.

*Relative, as defined in the Policy.


How to file an insurance claim

Passengers may file a claim by submitting a completed claim form with supporting documents. To request a claim form please contact our claims department using the details below:

AIG Europe S.A., Direktion für Deutschland, Neue Mainzer Str. 46 – 50, 60311 Frankfurt am Main
+49 (0) 69 97 113 998 
DE.Travelclaims@AIG.com
Open Monday to Friday between 9am and 5pm (local time)


For COVID-19 related claims, please prepare the following documents:

Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains / Out-of-country COVID-19 Diagnosis Quarantine Allowance

  • Original hospital / medical bill(s) / receipt(s) / medical report stating diagnosis and the date of the injury/sickness commenced certified by a qualified medical practitioner
  • Letter of referral from general practitioner for the medical treatment conducted by specialists, physiotherapists, etc.
  • Death certificate for repatriation

Reimbursement of Trip Cancellation / Trip Curtailment

  • Copy of original itinerary
  • Documentation confirming trip cancellation
  • Documentation confirming non-refundable/refunded amount
  • Original receipt(s) showing any pre-paid costs or deposits made OR additional travel and/or accommodation expenses incurred after the commencement of the insured journey
  • Medical certificate indicating diagnosis and reason that the insured is unfit for travel, if applicable
  • Death certificate, if applicable
  • Proof of relationship to the insured, if applicable

 

This is a summary of cover only and the Policy is subject to conditions and exclusions in the Policy Wording. Values shown below are maximum amounts payable per Insured Person (in Euros).


Please note, not all Policy benefits and benefit amounts are shown below. In some cases sub-limits apply or the benefits may not be available to You. Please refer to the applicable section of the Policy Wording.

The full terms and conditions of the Travel Guard® Travel Insurance by AIG for Singapore Airlines can be viewed or downloaded by clicking here.

 

Benefits Reimbursable Costs / sums insured
Travel Cancellation Flight cancellation costs; up to € 5.000, deductible 20%, min € 25 per person
Travel Curtailment Additional costs for return-journey; up to € 5.000, deductible 20%, min € 25 per person
Missed connection Additional reasonable travel and accommodation costs for catching up to € 5.000 per person
Flight Delay Compensating you financially for the time you spend on waiting; per person and every 6 hour up to €150 (up to € 800 per person and claim)
Baggage Delay Compensates you financially for the inconvenience of waiting for your delayed baggage (so you can purchase your necessities while abroad); up to € 150 per person for a 6 hours delay
Personal Belongings and Baggage Loss, theft or damage of baggage; up to € 2.000 per person (max. € 200 per item/set/pair and € 250 for electronical devices and valuable goods, € 2.000 for property in a motor vehicle); deductible € 50 per person

Personal Money

Loss due to theft of cash or traveller's cheque; up to € 550 per person (max. € 275 for cash); deductible € 55 per person
Compassionate Visit Transportation costs and reasonable hotel and accommodation expenses for a relative or friend to stay with you; up to € 5.000, deductible € 70
Abroad Travel Health Insurance Up to € 10.000.000 for emergency medical expenses abroad; deductible € 100 per person
Emergency Medical Evacuation & Repatriation Up to € 10.000.000 for repatriation costs
Burial abroad/transportation expenses in the event of death up to € 30.000
Travel Accident Death € 30.000
Invalidity up to € 30.000
Emergency Dental Up to € 250 for dental treatment expenses abroad as a result of injury; deductible € 70 per person
Emergency Assistance during your trip Lost Travel documents up to € 1.000
Legal expenses up to € 15.000
Hospital day cash for inpatient treatment per person and day € 50, max. € 4.000 per claim
Travel Assistance Country information, immunization requirements. Location of consular

 

Please note that this policy will not cover any loss, injury, damage or legal liability arising directly or indirectly from planned or actual travel in, to, or through Cuba, Iran, North Korea, Syria or the Crimea Region.


Travel insurance

Travel insurance

Travel Insurance cover is offered by AIG Europe S.A., available only to residents of Germany. Copyright © 2020. All rights reserved.