Frequently asked questions
Your travel insurance basics
Travel Guard for Singapore Airlines is a travel insurance product exclusively designed for Singapore Airlines passengers. It protects you from unexpected events during your trip which includes medical expenses, personal accident, travel inconvenience, life-style and value-add benefits.
This product - underwritten by AIG Asia Pacific Insurance Pte. Ltd- is only available on singaporeair.com.
Travel insurance is available to ALL Singapore Airlines passengers who are flying out of Singapore for trips no longer than 182 days.
Travel Guard for Singapore Airlines is only available on singaporeair.com for flights departing from Singapore. There are two ways to arrange travel insurance online:
- Include Travel Insurance while booking your flight on singaporeair.com
- Contact AIG's dedicated hotline at +65 6735 7227 and inform that you would like to purchase the Singapore Airlines travel insurance product.
A travelling party that consists of exactly two (2) adults and at least one child or infant (as defined by singaporeair.com) is eligible to receive discounted rates. If there are more than two adults travelling with a child, the insurance policy will be rated on a per passenger basis.
Yes, you will be able to purchase travel insurance. We will take your furthest destination to determine the most appropriate travel insurance plan for your itinerary.
Yes, you are eligible to purchase travel insurance. One-way flights will be considered as a day-trip and you will be able to enjoy all our comprehensive benefits while you are in transit.
Your travel insurance benefits
Your travel insurance coverage begins and ends based on the type of trip you are taking.
- If you are travelling one-way, your coverage begins upon check-in for your departure flight from Singapore and ends upon your arrival to your Singapore Airlines flight's country of destination.
- If you are travelling round-trip, your coverage begins upon check-in for your departure flight from Singapore and ends upon the arrival of your return flight to Singapore
- If you are travelling to multiple destinations, your coverage begins upon check-in for your departure flight from Singapore and ends upon the arrival of your return flight to Singapore or your final flight to your country of destination
Note that coverage under your Travel Cancellation and Travel Postponement Benefits begin 30 days prior to your departure.
We offer these outstanding benefits and features:
Benefits described below are subject to the full terms and conditions of this travel insurance policy.
- 24/7 Emergency Assistance
Round-the-clock assistance for medical emergencies provided by Travel Guard.
- Emergency Medical Expense & Assistance Benefits
We cover your medical bills (up to S$200,000 for travel within Asia and up to any amount for travel outside of Asia) if you get sick or encounter an accident while travelling abroad.
- Overseas Hospital Income
This benefit provides daily cash payments if you're confined in a hospital overseas.
- Evacuation & Repatriation
This helps you get back home to your loved ones if something happens to you on your trip.
- Compassionate Visit & Child Protector
These benefits help pay to have a loved one visit you or bring your child back home if you're confined in a hospital overseas for an extended period.
- Medical expenses incurred in Singapore
This takes care of your follow-up medical treatment upon your return to Singapore.
- Personal Accident Benefit
This benefit will provide a lump sum cash payment if you suffer a fatal accident or a permanent disability due to an accident during your trip.
- Public Transport Double Cover
For International Plans, this benefit doubles the lump sum cash payment if you suffer a fatal accident or permanent disability on a form of public transportation.
- Travel Cancellation & Travel Curtailment
This covers the non-refundable cost of your trip if you have to cancel or cut your trip short due to insurable reasons such as death in the family or serious injury.
- Travel Postponement
This covers additional administrative charges required to reschedule your trip due to insurable reasons such as death in the family or serious injury.
- Travel Interruption
- Personal Baggage
Covers the loss of, or damage to, your luggage while you are travelling overseas.
- Travel Delay
Compensates you financially for the time you spend on waiting for a re-scheduled Singapore Airlines flight.
- Baggage Delay
Compensates your financially for the inconvenience of waiting for your delayed baggage and allows you to purchase your necessities while abroad or upon your return to Singapore.
- Travel Documents
Assists you to arrange lost travel documents such as passports and entry visas.
- Personal Liability Abroad
Covers you against liability to third parties or damage to their property caused by your negligence.
- Golf Advantage
Covers damage or loss of golfing equipment and also covers your entertainment expense if you sink a hole-in-one!
- Emergency Telephone Charges
Reimburses your telephone charges if you have to call our 24/7 Emergency Assistance Hotline for medical emergencies.
- Automatic Extension of Policy Period
Extends your policy for free if you need to stay longer overseas due to hospitalization or quarantine.
- Home Guard
Protects the contents of your home due to fire if it was left vacant for the full duration of your trip.
- Rental Vehicle Excess
Pays for the insurance excess of your rental car if you are involved in an accident.
Yes, you will be covered for sickness-related medical expenses while you are overseas. To learn more about your medical expenses benefit, please view the full terms and conditions of your policy.
Yes. If you received medical treatment overseas, you can continue medical treatment in Singapore when you return - up to the limit specified in the policy or up to thirty (30) days, whichever is earlier.
Yes, you can add travel insurance to your booking even if you have a pre-existing condition. However, some benefits will exclude these pre-exsiting medical conditions from their coverage. For more details, please view the full terms and conditions of your policy.
The Travel Cancellation, Postponement and Curtailment benefits in your policy only cover the non-refundable portion of your air fare and other trip costs if you have to cancel, postpone or cut short your trip due to valid insurance reasons. This includes serious sickness or death in your family that would prohibit you from continuing with your trip. To learn more about this benefit, please view the full terms and conditions of your policy.
After purchasing your policy
Your Policy Wordings are available on this website. Click here to view or download your Policy Wordings in PDF format.
There is no need to worry. You do not need to bring a copy of your Insurance Confirmation on your trip; all you need is your Confirmation Number and our 24-hour Emergency Assistance Number (+65 6733 2552). If you would still like to receive a copy of your Insurance Confirmation for your records, please e-mail us at firstname.lastname@example.org your request including your Full Name, Date of Purchase, Confirmation Number (if available), Travel Dates and Email Address. You can also call our dedicated 24/7 Customer Service Hotline at +65 6735 7227.
Please do not forget to contact us to make the corresponding changes to your travel insurance policy. You can send us an email at email@example.com or call our dedicated 24/7 Customer Service Hotline at +65 6735 7227.
Your travel insurance policy is very flexible and allows for most changes made to your trip. Please note that changes to your policy must be made in conjunction with changes made to your Singapore Airlines flight booking.
- Before departing from Singapore
You can make changes to your policy in conjunction with any changes you make to your Singapore Airlines flight booking.
- After departing from Singapore
You can extend your policy in conjunction with the extension of your Singapore Airlines flight booking even after you have left Singapore. All other changes to your policy are prohibited after your departure date.
Yes, we allow for policy cancellations as long as the request is done in conjunction with the cancellation of your Singapore Airlines flight booking and is requested prior to your departure date.
If you would like to cancel your policy, please do not forget to contact us. You can send us an email at firstname.lastname@example.org or call our dedicated 24/7 Customer Service Hotline at +65 6735 7227.
We can also help you determine if the reasons you are cancelling are covered under Travel Cancellation Benefit and help with your claims submission if necessary.
Please do not worry, singaporeair.com does not reflect the latest status of your policy. Please refer to the latest policy change or policy cancellation confirmation sent by AIG for the most updated version of your policy.
If you would still like to re-confirm the latest status of your policy, please do not hesitate to contact us via email at email@example.com.
For most cases, we will immediately confirm your travel insurance policy online. However, in cases in which your policy was not confirmed, please call our dedicated 24/7 Customer Service Hotline at +65 6735 7227 so we can finalize your travel insurance application over the phone.
We will honour your coverage as long as your premium has been collected by singaporeair.com.
Let us take care of you
Please call our 24-hour Emergency Assistance Number at +65 6733 2552 if you need medical assistance while travelling. When overseas, call collect through the local operator and we will take care of your phone charges (for medical and emergency assistance only). This service is provided by Travel Guard's very own emergency assistance centre.
If you require hospital treatment, please ensure that you keep original copies of your receipts when you return to Singapore to ensure a smoother refund process.
To file a claim, you can download our Notice of Claims Form online and follow the simple instructions included in the document. For questions about your claim, please email us at firstname.lastname@example.org or call our dedicated 24/7 Customer Service Hotline at +65 6735 7227.
Please be mindful that you need to file your claim no later than thirty (30) days after the occurrence of the claimable event.
As a Singapore Airlines customer, your claims will be processed as a priority. We promise to complete the claims review process within twelve (12) working days following the receipt of all necessary documents.
This insurance is underwritten by AIG Asia Pacific Insurance Pte. Ltd. Co. Reg. No. 201009404M Copyright © 2014 All rights reserved.