Feedback and enquiry

You may be able to find quick answers to your query from our extensive list of FAQs.

If you cannot find the answer to your query from our FAQs, please  contact us  or write to us using one of our online feedback forms.


Your query

Please select the area that best matches the nature of your query or feedback.

Website feedback

Feedback on our website and online functions


Please use this form for matters that pertain to KrisFlyer only


Queries from members of the media

Customer Service

Feedback on your inflight or ground experience with us

Ticketing and refunds

Queries related to your ticket or refund request


Apply for a position with us

Booking enquiries and Special assistance

Queries related to flight bookings or special assistance required during the flight

Baggage Service

Queries related to your baggage status or lost item

SQCorporate Feedback & Enquiries

Queries and feedback related to the SQCorporate portal and its functions