Travel with ease of mind
Singapore Airlines values your entire travel experience. Travel Guard® Travel Insurance by AIG can easily be added to your itinerary on singaporeair.com.
Whether you are on a business trip or a well-deserved family vacation, a second is all it takes for your trip to take an unexpected turn for the worse. If things go wrong while you are travelling - from lost laptops to hospital visits - travel insurance will take care of you.
Travel Guard® on singaporeair.com is exclusively for Singapore Airlines passengers.
Travel Guard® by AIG promises:
- Comprehensive coverage with exclusive discounted premiums
- Dedicated and priority services for Singapore Airlines passengers
- Products and services provided by one of the world's largest travel insurance service providers
- The convenience of hassle-free online booking
Travel insurance on singaporeair.com
Arranging travel insurance is simple and easy:
- You can add travel insurance to your itinerary while you are making your flight booking on singaporeair.com; or
- Add travel insurance to your itinerary via Manage Booking on singaporeair.com.
This insurance is provided by Singapore Airlines and underwritten by American International Group UK Limited. Singapore Airlines is an appointed representative of American International Group UK Limited.
AIG offers special rates on travel insurance to Singapore Airlines passengers. The insurance premiums are calculated based on a number of factors, including your destination and trip duration.
Travelling with an infant? If you arrange travel insurance through singaporeair.com, your child under 2 years of age and sharing a single airline seat with an adult passenger will be covered for free!
Policy Wording and Summary of Benefits
If you are purchasing a new policy, we have amended the AIG travel insurance policy to cover certain situations pertaining to COVID-19. Full terms, conditions and exclusions can be found here.
|Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains||Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains if you contract COVID-19 while traveling internationally (up to £190,000).|
|Trip Cancellation||Trip Cancellation for non-refundable travel and or accommodation expenses (up to £5,000) if:
|Trip Curtailment||Trip Curtailment up to £5,000 for non-refundable trip costs and additional travel expenses to return to your country of residence if you or a relative contract COVID-19 while traveling internationally.|
|Out-of-country COVID-19 Diagnosis Quarantine Allowance||Up to £110/day/person for up to 14 consecutive days if while on a journey, you test positive for COVID-19, and as a result are unexpectedly placed into mandatory quarantine outside your country of residence.|
How to file an insurance claim
Passengers may file a claim by submitting a completed claim form with supporting documents. To request a claim form please contact our claims department using the details below:
AIG Travel Claims
2-8 Altyre Road
Phone: 0330 123 3126
Fax: 01273 376 935
For COVID-19 related claims, please prepare the following documents:
Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains / Out-of-country COVID-19 Diagnosis Quarantine Allowance
- Original hospital / medical bill(s) / receipt(s) / medical report stating diagnosis and the date of the injury/sickness commenced certified by a qualified medical practitioner
- Letter of referral from general practitioner for the medical treatment conducted by specialists, physiotherapists, etc.
Reimbursement of Trip Cancellation / Trip Curtailment
- Copy of original itinerary
- Documentation confirming trip cancellation
- Documentation confirming non-refundable/refunded amount
- Original receipt(s) showing any pre-paid costs or deposits made OR additional travel and/or accommodation expenses incurred after the commencement of the insured journey
- Medical certificate indicating diagnosis and reason that the insured is unfit for travel, if applicable.
- Death certificate, if applicable
- Proof of relationship to the insured, if applicable
This is a summary of cover only and the Policy is subject to conditions and exclusions in the Policy Wording. Values shown below are maximum amounts payable per Insured Person (in British Pounds).
Please note, not all Policy benefits and benefit amounts are shown below. In some cases sub-limits apply or the benefits may not be available to You.
Please refer to the applicable section of the Policy Wording.
The full terms and conditions of the Travel Guard® Travel Insurance by AIG for Singapore Airlines can be viewed or downloaded by clicking here.
|Section||Benefits||Sum insured up to:||Excess*|
|A||Cancelling your trip||£5,000||£50|
|B1||Emergency medical expenses outside of the United Kingdom
Emergency dental treatment outside of the United Kingdom
|B2||Expenses within the United Kingdom||£10,000||£50|
|B3||Hospital benefit||£25 for every 24 hours up to max £1,500||Nil|
|C||Cutting your trip short||£5,000||£50|
|E1||Travel delay||£20 after each 12 hours delay up to £200||Nil|
|E2||Abandoning your trip||£5,000||£50|
|F1||Personal belongings and baggage
Including: Single article limit/pair or set of items limit
Including: Valuables and electronic/other equipment limit
Including: Property in a motor vehicle limit
|F2||Delayed baggage||£150 for a 12 hour delay up to £150||Nil|
|F3||Personal money Including: Cash limit Including: Cash limit (aged under 18)||£500
|F4||Passport and travel documents||£300||£50|
Loss of limb
Loss of sight
Permanent total disablement
Death benefit (aged 18 to 64)
Death benefit (aged under 18 or over 64)
|J||Hijack||£100 per 24 hours up to maximum £1,000||Nil|
If you need to make a claim under the sections listed in the table above, we will deduct the amount shown in respect of the policy excess from the sum we pay you for any valid claim. The excess will apply to each and every person claiming and to each incident and to each section of the policy under which a claim is made.
Please note that this policy will not cover any loss, injury, damage or legal liability arising directly or indirectly from planned or actual travel in, to, or through Cuba, Iran, North Korea, Sudan, Syria or the Crimea Region.
This insurance is provided by Singapore Airlines and underwritten by American International Group UK Limited. Singapore Airlines is an appointed representative of American International Group UK Limited. Copyright © 2019. All rights reserved.