Singapore Airlines

Conditions of carriage

This set of terms and conditions apply only to Spanish residents who are purchasing tickets for flights departing and/or arriving in Spain. For other users, you may access the standard terms and conditions at this link.

GENERAL CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE

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ARTICLE 1. DEFINITIONS.

Para. 1.

In these General Conditions of Carriage, hereinafter referred to as “Conditions”, except where the context otherwise requires or where it is otherwise expressly provided, the following definitions apply:

“Agreed Stopping Places”, for the purposes of the Convention and of these Conditions, (which may be altered by Carrier in accordance with Article 10) means those places, except the place of departure and the place of destination, set forth in the ticket or as shown in Carrier’s timetables as scheduled stopping places on the Passenger’s route.

“Authorised Agent” means a passenger sales agent who has been appointed by Carrier to represent the Carrier in the sale of air passengers transportation over the services of the Carrier and, when authorised, over the services of other air carriers.

“Baggage” means such articles, effects and other personal property of a Passenger as are necessary or appropriate for his wear, use, comfort or convenience in connection with the trip. Unless otherwise specified, it shall include both checked and unchecked baggage of the Passenger.

“Baggage Check” means those portions of the ticket which relate to the carriage of Passenger’s checked baggage.

“Baggage Identification Tag” means a document issued by Carrier solely for identification of checked baggage.

“Banning Notice” means a written notice given to a person by Carrier informing him that he is banned from travelling on all of Carrier’s flights.

Carrier includes the air carrier issuing the ticket and all air carriers that carry or undertake to carry the passenger and/or his baggage thereunder or perform or undertake to perform any other services related to such air carriage.

“Carrier” means the air carrier issuing the ticket and all air carriers that carry or undertake to carry the Passenger and/or his baggage under the ticket or perform or undertake to perform any other services related to such air carriage.

“Carrier’s Regulations” means rules, other than these Conditions, as may be published by Carrier on www.singaporeair.com hand/or issued to Passengers, and in effect on date of commencement of carriage or issuance of ticket depending on the applicability, governing carriage of Passengers and/or baggage and shall include but not be limited to Carrier’s applicable Fare conditions and any applicable tariffs in force.

“Checked Baggage” means baggage of which Carrier takes sole custody and for which Carrier has issued a baggage check.

“Conjunction Ticket” means a ticket issued to a Passenger in conjunction with another ticket which together constitute a single contract of carriage.

“Contingency Plan for Lengthy Tarmac Delays” means a plan developed by an air carrier that meets the requirements set out in U.S. Department of Transportation regulations at 14 C.F.R.  259.4 and contains assurances that govern how the carrier will respond to tarmac delays that occur at U.S. airports.

“Convention” means either the Warsaw Convention or the Montreal Convention, as defined herein, whichever is applicable to the Passenger’s travel:

“Damage” includes death, injury, delay, loss, partial loss or other damage of whatsoever nature arising out of or in connection with carriage or other services performed by Carrier incidental thereto.

“Days” means calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and that for purposes of determining duration of validity the day upon which the ticket is issued, or flight commenced, shall not be counted.

“Fare” means a fare established for intermediate or any other fare denominated and published by Carrier. This also includes but is not limited to children’s fares and infants’ fares, which are calculated as a percentage of the fares referred to above.

“Montreal Convention” means the Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal, 28 May 1999. 

“Passenger” means any person, except members of the crew, carried or to be carried in an aircraft with the consent of Carrier.

“SDRs” means Special Drawing Rights as defined by the International Monetary Fund.

“Stopover” means a deliberate interruption of the journey by the Passenger, at a point between the place of departure and the place of destination, which has been agreed to in advance by Carrier.

“Tarmac Delay” means the holding of an aircraft on the ground either before taking off or after landing with no opportunity for its Passengers to deplane.

“Ticket” means the itinerary and receipt issued by or on behalf of Carrier and contained in Carrier’s database, containing the Passenger’s name and flight information, and including all notices contained therein, these General Conditions of Carriage and Carrier’s Regulations.

“Unchecked Baggage” means any baggage of the Passenger other than checked baggage.

“Warsaw Convention” means whichever of the following instruments is applicable to the Passenger’s carriage:
         • the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929
           (hereinafter referred to as the Warsaw Convention);
         • that the Warsaw Convention as amended at The Hague, 28th September 1955;
         • the Warsaw Convention as amended by Additional Protocol No.1 of Montreal (1975); 
         • the Warsaw Convention as amended at The Hague and by Additional Protocol No.2 of Montreal (1975);
         • the Warsaw Convention as amended at The Hague and by Additional Protocol No.4 of Montreal (1975); or
         • the Guadalajara Supplementary Convention, signed at Guadalajara, 19 September 1961.

Para. 2.

References to the pronoun “he” and its derivatives shall be construed as references to any person, whether male or female.

ARTICLE 2. APPLICABILITY
ARTICLE 3. TICKETS.
ARTICLE 4. STOPOVERS.
ARTICLE 5. FARES AND CHARGES.
ARTICLE 6. RESERVATIONS.
ARTICLE 7. CHECK-IN.
ARTICLE 8. REFUSAL OF AND LIMITATION ON CARRIAGE.
ARTICLE 9. BAGGAGE.
ARTICLE 10. SCHEDULES, CANCELLATION OF FLIGHTS.
ARTICLE 11. REFUNDS.
ARTICLE 12. CONDUCT ABOARD AIRCRAFT.
ARTICLE 13. ARRANGEMENTS BY CARRIER.
ARTICLE 14. ADMINISTRATIVE FORMALITIES.
ARTICLE 15. SUCCESSIVE CARRIERS
ARTICLE 16. LIABILITY FOR DAMAGE.
ARTICLE 17. TIME LIMITATION ON CLAIMS AND ACTIONS.
ARTICLE 18. MODIFICATION AND WAIVER.
ARTICLE 19. REGULATORY NOTICES