Singapore Airlines

TERMS AND CONDITIONS

For tickets purchased in Italy, please refer to the HighFlyer Terms and Conditions located here.

Definitions

Unless the contrary intention appears or the capitalized term is defined elsewhere in these terms and conditions, Capitalized terms shall have the meaning set out in this section.
 

‘Singapore Airlines’ shall refer to Singapore Airlines Limited.
‘HighFlyer’ or ‘Programme’    shall refer to Singapore Airlines HighFlyer.
‘HighFlyer points’ shall refer to the HighFlyer points awarded by Singapore Airlines under the HighFlyer Programme.
‘CTM’ shall refer to the Corporate Travel Manager of the participating Business.
‘ACTM’ shall refer to an Assistant Corporate Travel Manager of the participating Business.
'Business'  shall refer to the applicant business or corporate body or entity and includes a partnership and sole proprietorship.
’HighFlyer Co-Brand Corporate Card‘ means a corporate credit or charge card issued by American Express International, Inc which bears the name, mark and/or logo of HighFlyer.
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1. HighFlyer Membership

1.1. Singapore Airlines HighFlyer is only open to (a) Businesses that are not already enrolled on or participating in any other Singapore Airlines corporate travel programme and (b) any Business to whom or in relation to whom a HighFlyer Co-Brand Corporate Card is for the time being issued.

1.2. The applicant Business must be a bona fide business entity and where applicable, officially registered with the national business or company Registry of its home country and are able to show such proof of registration upon request. Applications that fail to adduce the required evidence shall be dealt with in Singapore Airlines’ sole discretion.

1.3. Singapore Airlines HighFlyer may not be available in every country. The availability of the programme in each country is subject to updates and changes made without prior notice, and in Singapore Airlines’ sole discretion.

1.4. Individuals, travel agents, ticket brokerage firms and consolidators are not eligible to enroll in the Singapore Airlines HighFlyer Programme. Singapore Airlines may however at its sole discretion permit exceptions on a case by case basis.

1.5. Multiple enrolments by a single Business in the same country at any point in time is not allowed.

1.6. Membership enrolment fee is waived until further notice. 

1.7. Singapore Airlines reserves the right to reject any application for membership to Singapore Airlines HighFlyer.

1.8. Application for the Programme must be made online via singaporeair.com/highflyer by an authorized representative of the Business.

1.9. During registration, the contact information and all other mandatory fields in the online registration form must be provided. Applications with inaccurate or incomplete information will be rejected.

1.10. The main point of contact in the Business with respect to its membership in HighFlyer will be referred to as the Business’ Corporate Travel Manager (‘CTM’). The CTM is also personally responsible for all transactions relating to the Business’ HighFlyer account.

1.11. No individual can be appointed as the CTM for more than one HighFlyer account except in such situations as Singapore Airlines may at its sole discretion permit.

1.12. Upon enrolment, a Corporate Code, HighFlyer Membership Number, and the corporate online booking platform’s login Username and Password will be emailed to the CTM.

1.13. In order for the Business to begin to earn HighFlyer points from their employees’ air travel, the travelling employee must be associated with the Business’ HighFlyer account as Corporate Travelers (‘CT’) and each CT must hold a valid personal KrisFlyer membership. Only the CTM and their Assistants (‘ACTM’) may add or remove CTs to the Business’ HighFlyer account.

1.14. Each CT cannot be concurrently associated with more than one HighFlyer account. 

1.15. KrisFlyer membership terms and conditions shall continue to apply to each KrisFlyer account that is associated with a HighFlyer account.

1.16. If no transactions are made under the Company’s HighFlyer account within twelve (12) months of enrolment, the account will automatically expire. However, if a HighFlyer Co-Brand Corporate Card has been issued to or in relation to the Business, the Business may continue to accrue HighFlyer points through the use of the HighFlyer Co-Brand Corporate Card. 

1.17. If no transaction (whether accrual or redemption) is made under the Business’ HighFlyer account within any period of 36 months, the account will automatically expire. Upon expiry, all the HighFlyer points accumulated under the Business’ HighFlyer account will be forfeited with immediate effect. However, if a HighFlyer Co-Brand Corporate Card has been issued to or in relation to the Business, the Business may continue to accrue HighFlyer points through the use of the HighFlyer Co-Brand Corporate Card.

1.18. Singapore Airlines reserves the right to suspend, permanently exclude the Business from further participation in, or terminate the Business’ HighFlyer membership upon the occurrence of the following events:

  1. The Business has contravened any term or rule of membership of HighFlyer.
  2. The Business has acted dishonestly in relation to the HighFlyer membership.
  3. The Business has failed to provide supporting evidence, upon the request of Singapore Airlines, to prove that the CTs claiming HighFlyer points are travelling employees of the Company.

This list of events is non-exhaustive and Singapore Airlines reserves the right to terminate any Business’ HighFlyer account for any reasons Singapore Airlines shall in its sole discretion see fit. Singapore Airlines will, on a goodwill basis, endeavor to contact the Business by email or phone in order to resolve any discrepancies or non-compliance. In the event that Singapore Airlines has been unable to contact the Business within 28 days of the occurrence of such discrepancy or non-compliance, or the Business is unable to rectify such discrepancies or non-compliance within such period of time, Singapore Airlines reserves the right to terminate the Business’ HighFlyer membership and close the Business’ account.

1.19. The Business acknowledges that if the HighFlyer account is suspended, the HighFlyer points may not be used for any further transactions. Due to the predetermined validity of the HighFlyer points, these HighFlyer points may expire during the suspension period. The Business may use the remaining unexpired HighFlyer points once the suspension of the membership is lifted. If the Business is permanently excluded from membership or has its membership terminated in HighFlyer, any HighFlyer point accrued shall be revoked and forfeited without compensation. Whether the Business is suspended, permanently excluded or its membership is terminated, the Business shall be liable for all damages, costs of litigation and any other associated costs that may arise as a result of the Business’ suspension or termination from the Programme.

2. Account Management
3. Booking Tickets
4. Earning HighFlyer points
5. Usage of HighFlyer points
6. General Conditions