TERMS AND CONDITIONS

The Programme is a loyalty programme which has as its objective, the promotion of the purchase of goods or use of services provided by Singapore Airlines Limited (“Singapore Airlines”) or any partner specified by Singapore Airlines. HighFlyer, HighFlyer points and the HighFlyer Co-Brand Corporate Card are part of such loyalty programme operated by Singapore Airlines (i.e. the Programme). Singapore Airlines does not purport (whether through the Programme, HighFlyer, HighFlyer points and the HighFlyer Co-Brand Corporate Card or otherwise) to operate a payment service regulated under the Singapore Payment Services Act (“PSA”) and Singapore Airlines is not licensed, approved, registered or regulated under the PSA. Consequently, holders of HighFlyer points and participants in the Programme will not be afforded the relevant protections set out in the PSA and related subsidiary legislation, regulations, circulars, notices, directions and guidelines. Should HighFlyer points be able to be purchased, such purchased HighFlyer Points may only be redeemed in Singapore for the payment or part payment of goods or services (or both) provided by Singapore Airlines and/or the related corporations of Singapore Airlines.

Definitions

Unless the contrary intention appears or the capitalized term is defined elsewhere in these Terms and Conditions, capitalized terms shall have the meaning set out in this section.

‘Access Code’

means the alphanumeric global distribution system number assigned to the Business and specified within the Discount Side Letter which is required to access Discounts.

‘Account Manager’

means the Business’ dedicated HighFlyer account manager, whose email address shall be informed by Singapore Airlines to the Business from time to time.

‘ACTM’

shall refer to an Assistant Corporate Travel Manager of the participating Business as stated in Clause 1.14.

‘Affiliates’

shall mean any business entity:

        i.          controlling the Business;

       ii.          controlled by the Business; or

      iii.          controlled by an entity specified in (i) or (ii),

where “controlling” or “controlled by” as abovementioned shall mean direct or indirect legal or beneficial ownership of shares possessing more than 50% of the voting power of such entity.

‘Authorised Travel Agents’

shall have the meaning as stated in Clause 3.1.

'Business'

shall refer to the applicant business or corporate body or entity and includes a partnership and sole proprietorship as stated in Clause 1.2.

‘Corporate ID’

means the alphanumeric corporate identification number assigned to the Business and specified within the Discount Side Letter and/or Enrolment Notification which is used to identify the Business for the purposes of the Programme.

‘CT’

shall refer to the employee of the Business associated with its HighFlyer account as stated in Clause 1.14.

‘CTM’

shall refer to the Corporate Travel Manager of the participating Business as stated in Clause 1.10.

‘Discounts’

shall have the meaning as stated in Clause 7.1.

‘Discount Eligibility Date’

shall have the meaning as stated in Clause 7.2.

‘Discount Side Letter’

shall have the meaning as stated in Clause 7.2.

‘Effective Date’

shall have the meaning as stated in Clause 1.12.

‘Eligible Flights’

shall have the meaning as stated in Clause 4.3.

‘Eligible Passengers’

means the employees of the Business and its Affiliates and their immediate family members and the clients, consultants and contractors of the Business and its Affiliates, who are travelling for business purposes only and whose air travel is paid for by the Business or its Affiliates.

‘Enrolment Notification’

shall have the meaning as stated in Clause 1.12.

‘HighFlyer’ or ‘Programme’  

shall refer to Singapore Airlines HighFlyer as stated in the preamble.

‘HighFlyer Co-Brand Corporate Card’   

means a corporate credit or charge card issued by American Express International, Inc which bears the name, mark and/or logo of HighFlyer.

‘HighFlyer points’

shall refer to the HighFlyer points awarded by Singapore Airlines under the HighFlyer Programme as stated in the preamble and Clause 4.1.

‘HighFlyer Website’

shall refer to the Singapore Airlines web page dedicated to the Programme and found at https://www.singaporeair.com/sq-corporate/hf-landing-page/ or such other web address as specified by Singapore Airlines from time to time.

‘JV’

shall have the meaning as stated in Clause 8.18.

‘KFEG’

shall have the meaning as stated in Clause 5.9.

‘KrisFlyer Terms & Conditions’

means the KrisFlyer membership terms and conditions accessible at https://www.singaporeair.com/en_UK/ppsclub_krisflyer/termsconditions-kf/.

‘Lounge Partner’

shall have the meaning as stated in Clause 5.8.

‘Lounge Pass’

shall have the meaning as stated in Clause 5.8.

‘Milestone Rewards’

shall have the meaning as stated in Clause 6.1.

‘Flown Revenue’

means the aggregate flown revenue generated by Eligible Passengers on SQ-operated flights issued on SQ tickets.

‘OBT’

shall have the meaning as stated in Clause 7.6.

‘Online Booking Platform’

means Singapore Airlines’ online corporate booking platform accessible at www.singaporeair.com.

‘Relevant Country’

shall have the meaning as stated in Clause 7.4.

'Selected KrisFlyer Account'

shall have the meaning as stated in Clause 5.5.a.

‘Settle-In Period’

shall have the meaning as stated in Clause 2.3.

‘Terms and Conditions’

means these terms and conditions, as amended or modified by Singapore Airlines from time to time.

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1. HighFlyer Membership

1.1. With effect from 1 September 2021, HighFlyer will be the only corporate travel programme offered by Singapore Airlines. Singapore Airlines HighFlyer will be open to any Business, including Businesses to whom or in relation to whom a HighFlyer Co-Brand Corporate Card is for the time being issued. All Businesses participating in HighFlyer will be enrolled in the HighFlyer Basic tier. Eligible Businesses will be offered HighFlyer Silver tier, HighFlyer Gold tier or HighFlyer Platinum tier at Singapore Airlines’ sole discretion.

1.2. The applicant Business must be a bona fide business entity and where applicable, officially registered with the national business or company registry of its home country and are able to show such proof of registration upon request. Applications that fail to adduce the required evidence shall be dealt with in Singapore Airlines’ sole discretion.

1.3. Singapore Airlines HighFlyer may not be available in every country. The availability of the Programme in each country is subject to updates and changes made without prior notice, and in Singapore Airlines’ sole discretion. The required entry criteria for HighFlyer Silver, HighFlyer Gold and HighFlyer Platinum may differ in every country and shall be decided at Singapore Airlines’ sole discretion.

1.4. Individuals, travel agents, ticket brokerage firms and consolidators are not eligible for enrolment in the Singapore Airlines HighFlyer Programme.

1.5. Multiple enrolments by a single Business in the same country at any point in time are not allowed.

1.6. Membership enrolment fee is waived until further notice.

1.7. Singapore Airlines reserves the right to reject any application for membership to Singapore Airlines HighFlyer.

1.8. Application for the Programme must be made online via the HighFlyer Website by an authorised representative of the Business.

1.9. During the application process, the contact information and all other mandatory fields in the online registration form must be provided. Applications with inaccurate or incomplete information will be rejected.

1.10. The main point of contact in the Business with respect to its membership in HighFlyer will be referred to as the Business’ Corporate Travel Manager (‘CTM’).

1.11. No individual can be appointed as the CTM for more than one HighFlyer account except in such situations as Singapore Airlines may at its sole discretion permit.

1.12. Upon enrolment, a Corporate ID and the Business’ login username and password for the Online Booking Platform will be emailed to the CTM (the “Enrolment Notification”). These Terms and Conditions shall govern your participation in the Singapore Airlines HighFlyer Programme with effect from the date of the Enrolment Notification (the “Effective Date”). The Business shall ensure that its login username and password for the Online Booking Platform are disseminated only to its CTM and ACTM(s). Singapore Airlines shall not be liable to the Business for any unauthorised transactions made under the Business’ HighFlyer account as a result of the Business’ failure to protect its login credentials.

1.13. In order for a Business, to earn HighFlyer points from their employees’ Singapore Airlines Group air travel at the full accrual rate, the Eligible Passenger must hold a valid personal KrisFlyer membership and such KrisFlyer membership number must be provided at the time of booking the Eligible Flight. Where the Eligible Passenger does not hold a valid personal KrisFlyer membership, or such KrisFlyer membership number is not provided at the time of booking the Eligible Flight, the accrual of HighFlyer points shall be subject to the following:

  1. For Businesses registered as HighFlyer members in Singapore: No HighFlyer points shall be accruable for the relevant Eligible Flight.
  2. For Businesses registered as HighFlyer members in other jurisdictions: HighFlyer points shall only accrue at a reduced accrual rate of 50% for the relevant Eligible Flight. Such reduced accrual rate shall apply in addition to the base accrual rate for the relevant booking class, as specified in these Terms and Conditions. For illustration purposes, the effective accrual rate of a ticket issued in the Q booking class shall be calculated as follows: 50% (base accrual rate) x 50% (reduced accrual rate) = 25% (effective accrual rate).

1.14. Only the CTM and their assistants (‘ACTM’) may add or remove the employees of the Business as Corporate Travelers (‘CT’) to the Business’ HighFlyer account. Each CT cannot be concurrently associated with more than one HighFlyer account.

1.15. The KrisFlyer Terms & Conditions shall continue to apply to each KrisFlyer account that is associated with a HighFlyer account.

1.16. If no SQ-operated flights issued on SQ tickets are purchased using the Business’ Corporate ID within any period of 36 months, the Business’ HighFlyer account will automatically expire. Upon expiry, all the HighFlyer points accumulated under the Business’ HighFlyer account will be forfeited with immediate effect. Notwithstanding the foregoing, if the Business’ HighFlyer account is linked to a HighFlyer Co-Brand Corporate Card, the Business’ HighFlyer account will remain active and the Business may continue to accrue HighFlyer points through other non-SIA spending on the HighFlyer Co-Brand Corporate Card.

1.17 Either party may terminate the Business’ HighFlyer membership and participation in the Programme by providing 30 days’ written notice to the other party.

1.18. Singapore Airlines reserves the right to suspend, permanently exclude the Business from further participation in, or terminate the Business’ HighFlyer membership with immediate effect and without liability, upon the occurrence of any of the following events:

  1. The Business has contravened any term or rule of membership of HighFlyer (including any term in the Discount Side Letter, if applicable);
  2. The Business has acted dishonestly in relation to its HighFlyer membership;
  3. The Business has failed to provide supporting evidence, upon the request of Singapore Airlines, to prove that the Eligible Flights for which HighFlyer points are being claimed are flown by Eligible Passengers;
  4. The operation of the Programme results in Singapore Airlines having to be licensed, approved, registered or regulated under the Payment Services Act;
  5. The operation of the Programme results in or could result in Singapore Airlines being in breach of the Payment Services Act; and/or
  6. Any governmental or regulatory body (including but not limited to the Monetary Authority of Singapore) instructs or directs Singapore Airlines to cease the operation of the Programme or to otherwise restructure the Programme.

Without prejudice to any of its rights under these Terms and Conditions, Singapore Airlines may, on a goodwill basis, endeavour to contact the Business by email or phone in order to resolve any discrepancies or non-compliance prior to taking any action against the Business’ HighFlyer account under this Clause.

1.19. The Business acknowledges and agrees that if the HighFlyer account is suspended, the HighFlyer points may not be used for any further transactions. Due to the predetermined validity of the HighFlyer points, these HighFlyer points may expire during the suspension period. The Business may use the remaining unexpired HighFlyer points once the suspension of the membership is lifted. If the HighFlyer membership of a Business is terminated, any HighFlyer point accrued shall be revoked and forfeited without compensation. The termination of a Business’ HighFlyer membership shall not prejudice any rights that are available to Singapore Airlines that have accrued prior to such termination.

2. Account Management
3. Booking Tickets
4. Earning HighFlyer points
5. Usage of HighFlyer points
6. HighFlyer Milestone Rewards
7. Additional Terms applicable to Corporate Discounted Fares for HighFlyer Silver / Gold / Platinum Tiers
8. General Conditions

Updated as of 1 July 2024