TERMS AND CONDITIONS

The Programme is a loyalty program which has as its objective, the promotion of the purchase of goods or use of services provided by Singapore Airlines or any partner specified by Singapore Airlines. HighFlyer, HighFlyer points and the HighFlyer Co-Brand Corporate Card are part of such loyalty program operated by Singapore Airlines (i.e. the Program). Singapore Airlines does not purport (whether through the Program, HighFlyer, HighFlyer points and the HighFlyer Co-Brand Corporate Card or otherwise) to operate a payment service regulated under the Singapore Payment Services Act (“PSA”) and Singapore Airlines is not licensed, approved, registered or regulated under the PSA. Consequently, holders of HighFlyer points and participants in the Program will not be afforded the relevant protections set out in the PSA and related subsidiary legislation, regulations, circulars, notices, directions and guidelines. Should HighFlyer points be able to be purchased, such purchased HighFlyer Points may only be redeemed in Singapore for the payment or part payment of goods or services (or both) provided by Singapore Airlines and/or the related corporations of Singapore Airlines.

Definitions

Unless the contrary intention appears or the capitalized term is defined elsewhere in these terms and conditions, Capitalized terms shall have the meaning set out in this section.

‘ACTM’	shall refer to an Assistant Corporate Travel Manager of the participating Business as stated in Clause 1.13.
‘Affiliates’	shall have the meaning as stated in Clause 7.1.
'Business'	shall refer to the applicant business or corporate body or entity and includes a partnership and sole proprietorship as stated in Clause 1.2.
‘CT’	shall refer to the employee of the Business associated with its HighFlyer Account as stated in Clause 1.13.
‘CTM’	shall refer to the Corporate Travel Manager of the participating Business as stated in Clause 1.10.
‘Discounts’	shall have the meaning as stated in Clause 7.1.
‘Discount Eligibility Date’	shall have the meaning as stated in Clause 7.2.
‘Discount Side Letter’	shall have the meaning as stated in Clause 7.2.
‘Effective Date’	shall have the meaning as stated in Clause 1.12.
‘Eligible Earn Flights’	shall have the meaning as stated in Clause 4.3.
‘Enrolment Notification'	shall have the meaning as stated in Clause 1.12.
‘HighFlyer’ or ‘Programme’	shall refer to Singapore Airlines HighFlyer as stated in the preamble.
‘HighFlyer Co-Brand Corporate Card’	means a corporate credit or charge card issued by American Express International, Inc which bears the name, mark and/or logo of HighFlyer.
‘HighFlyer points’	shall refer to the HighFlyer points awarded by Singapore Airlines under the HighFlyer Programme as stated in the preamble and Clause 4.1.
‘JV’	shall have the meaning as stated in Clause 8.15.
‘KFEG’	shall have the meaning as stated in Clause 5.12.
‘Lounge Partner’	shall have the meaning as stated in Clause 5.11.
‘Lounge Pass’	shall have the meaning as stated in Clause 5.11.
‘OBT’	shall have the meaning as stated in Clause 7.5.
‘Relevant Country’	shall have the meaning as stated in Clause 7.3.
'Selected KrisFlyer Account'	shall have the meaning as stated in Clause 5.8.a.
‘Settle-In Period’	shall have the meaning as stated in Clause 2.3.

View All

1. HighFlyer Membership

1.1. With effect from 1 September 2021, HighFlyer will be the only corporate travel programme offered by Singapore Airlines. Singapore Airlines HighFlyer will be open to any Business, including Businesses to whom or in relation to whom a HighFlyer Co-Brand Corporate Card is for the time being issued. All Businesses participating in HighFlyer will be enrolled in the HighFlyer Basic tier. Eligible Businesses will be offered HighFlyer Silver tier, HighFlyer Gold tier or HighFlyer Platinum tier at Singapore Airlines’ sole discretion.

1.2. The applicant Business must be a bona fide business entity and where applicable, officially registered with the national business or company Registry of its home country and are able to show such proof of registration upon request. Applications that fail to adduce the required evidence shall be dealt with in Singapore Airlines’ sole discretion.

1.3. Singapore Airlines HighFlyer may not be available in every country. The availability of the Programme in each country is subject to updates and changes made without prior notice, and in Singapore Airlines’ sole discretion. The required entry criteria for HighFlyer Silver, HighFlyer Gold and HighFlyer Platinum may differ in every country and shall be decided at Singapore Airlines’ sole discretion.

1.4. Individuals, travel agents, ticket brokerage firms and consolidators are not eligible for enrolment in the Singapore Airlines HighFlyer Programme.

1.5. Multiple enrolments by a single Business in the same country at any point in time are not allowed.

1.6. Membership enrolment fee is waived until further notice.

1.7. Singapore Airlines reserves the right to reject any application for membership to Singapore Airlines HighFlyer.

1.8. Application for the Programme must be made online via https://www.singaporeair.com/sq-corporate/hf-landing-page/ by an authorised representative of the Business.

1.9. During the application process, the contact information and all other mandatory fields in the online registration form must be provided. Applications with inaccurate or incomplete information will be rejected.

1.10. The main point of contact in the Business with respect to its membership in HighFlyer will be referred to as the Business’ Corporate Travel Manager (‘CTM’). The CTM is also personally responsible for all transactions relating to the Business’ HighFlyer account.

1.11. No individual can be appointed as the CTM for more than one HighFlyer account except in such situations as Singapore Airlines may at its sole discretion permit.

1.12. Upon enrolment, a Corporate ID and the corporate online booking platform’s login username and password will be emailed to the CTM (the “Enrolment Notification”). These terms shall govern your participation in the Singapore Airlines HighFlyer Programme with effect from the date of the Enrolment Notification (the “Effective Date”).

1.13. In order for a Business, whose corporate account is managed by Singapore Airlines under the Singapore base, to begin to earn HighFlyer points from their employees’ air travel, the travelling employee must hold a valid personal KrisFlyer membership. Only the CTM and their Assistants (‘ACTM’) may add or remove the employees of the Business as Corporate Travelers (‘CT’) to the Business’ HighFlyer account.

1.14. Each CT cannot be concurrently associated with more than one HighFlyer account.

1.15. KrisFlyer membership terms and conditions shall continue to apply to each KrisFlyer account that is associated with a HighFlyer account.

1.16. If no transactions are made under the Business’s HighFlyer account within thirty (30) months from the Effective Date, the HighFlyer account will automatically expire. However, if a HighFlyer Co-Brand Corporate Card has been issued to or in relation to the Business, the Business may continue to accrue HighFlyer points through other non-SIA spending on the HighFlyer Co-Brand Corporate Card.

1.17. Unless the Business’ HighFlyer account is linked to a HighFlyer Co-Brand Corporate Card, if no transactions (whether accrual or redemption) are made under the Business’ HighFlyer account within any period of 36 months, the account will automatically expire. Upon expiry, all the HighFlyer points accumulated under the Business’ HighFlyer account will be forfeited with immediate effect.

1.18 Either party may terminate the Business’ HighFlyer membership and participation in the Programme by providing 30 days’ written notice to the other party.

1.19. Singapore Airlines reserves the right to suspend, permanently exclude the Business from further participation in, or terminate the Business’ HighFlyer membership upon the occurrence of certain events, including but not limited to circumstances where:

i. The Business has contravened any term or rule of membership of HighFlyer;

ii. The Business has acted dishonestly in relation to the HighFlyer membership;

iii. The Business has failed to provide supporting evidence, upon the request of Singapore Airlines, to prove that the CTs claiming HighFlyer points are travelling employees of the Business;

iv. The operation of the Programme results in Singapore Airlines having to be licensed, approved, registered or regulated under the Payment Services Act;

v. The operation of the Programme results in or could result in Singapore Airlines being in breach of the Payment Services Act; and/or

vi. The Authorities (including but not limited to the Monetary Authority of Singapore) instructing or directing Singapore Airlines to cease the operation of the Program or to otherwise restructure the Programme.

This list of events is non-exhaustive and Singapore Airlines reserves the right to terminate any Business’ HighFlyer account for any reason Singapore Airlines shall in its sole discretion deem fit. Singapore Airlines will, on a goodwill basis, endeavour to contact the Business by email or phone in order to resolve any discrepancies or non-compliance. In the event that Singapore Airlines has been unable to contact the Business within 28 days of the occurrence of such discrepancy or non-compliance, or the Business is unable to rectify such discrepancies or non-compliance within such period of time, Singapore Airlines reserves the right to terminate the Business’ HighFlyer membership.

1.20. The Business acknowledges and agrees that if the HighFlyer account is suspended, the HighFlyer points may not be used for any further transactions. Due to the predetermined validity of the HighFlyer points, these HighFlyer points may expire during the suspension period. The Business may use the remaining unexpired HighFlyer points once the suspension of the membership is lifted. If the HighFlyer membership of a Business is terminated, any HighFlyer point accrued shall be revoked and forfeited without compensation. Whether the Business is suspended, permanently excluded or its membership is terminated, the Business shall be liable for all damages, costs of litigation and any other associated costs that may arise as a result of the Business’ suspension or termination from the Programme.

2. Account Management

3. Booking Tickets

4. Earning HighFlyer points

5. Usage of HighFlyer points

5.1. HighFlyer points accrued can only be used to redeem for Singapore Airlines tickets purchased through the online corporate booking platform, at the rates stated on any publicly available air fares. The HighFlyer points cannot be used for tickets purchased through any other means, including travel agents or Singapore Airlines Ticket Offices/Contact Centres. The redeemed ticket may only be issued to and used by a CT who is already associated to the Business’s HighFlyer account and whose KrisFlyer membership number is registered in the CT profile within the HighFlyer account. Such redemption for tickets including airport taxes may be made partially or completely by HighFlyer points.

5.2. HighFlyer points can be used to redeem for Excess Baggage and Preferred Seat Selection purchases.

5.3. A minimum of 1,050 HighFlyer points is required to have been accumulated in each Business’s account before HighFlyer points may be utilised for full or partial redemption of tickets. Singapore Airlines reserves the right to vary the minimum number of HighFlyer points required at its sole discretion.

5.4. HighFlyer points cannot be used in the KrisFlyer programme or exchanged for cash.

5.5. Only the Business’ CTM and ACTM(s) are authorised to make transactions with the Business’ HighFlyer points for the purpose of redeeming for tickets, Excess Baggage and Preferred Seat Selection purchases.

5.6 If the HighFlyer points are used for partial redemption of air tickets, the balance paid by other forms of payment besides HighFlyer points, such as cash, shall be eligible for accrual of HighFlyer points, subject to HighFlyer programme’s prevailing terms and conditions on the accrual of HighFlyer points.

5.7 A ticket acquired via redemption of HighFlyer points may not be upgraded using the CT’s individual KrisFlyer miles.

5.8 HighFlyer points to KrisFlyer miles conversion

a. Only CTM and ACTM(s) with the access to use HighFlyer points may submit a points-conversion form to convert HighFlyer points to KrisFlyer miles, which will be credited into the KrisFlyer account of any selected associated CT ('Selected KrisFlyer Account').

b. The Selected KrisFlyer Account receiving the KrisFlyer miles must be valid at the time of submission of the points-conversion form, and the KrisFlyer member must be a valid CT.

c. Once the HighFlyer points have been converted to KrisFlyer miles, the transaction may not be reversed to credit the HighFlyer points back to the HighFlyer account.

d. Subject to Clause 5.8(e), each Selected KrisFlyer Account shall only receive a maximum of 30,000 KrisFlyer miles converted from HighFlyer points per calendar year, regardless of which HighFlyer account(s) the HighFlyer points are converted from.

e. Each HighFlyer account:

i. shall only be linked to a maximum of 5 Selected KrisFlyer Accounts in relation to the conversion of HighFlyer points to KrisFlyer miles; and

ii. shall only be allowed to convert HighFlyer points to a maximum of 150,000 KrisFlyer miles per calendar year.

5.9 Scoot e-voucher

a. For the purposes of this Clause 5.9, “Voucher(s)” refers specifically to HighFlyer Scoot vouchers and not to other vouchers offered by Scoot.

b. The Voucher entitles the holder thereof to credit (of amounts specified in the voucher) that may be applied toward travel only on Scoot-operated flights. The Voucher is not usable on flights operated by Singapore Airlines, Virgin Australia and current and future Scoot interline partners, e.g., Aegean Airlines, and Olympic Air; and members of the value Alliance: Cebu Pacific, Cebgo, Nok Air, Vanilla Air, Jeju Air, and Tigerair Australia.

c. To redeem HighFlyer points for Vouchers, the CTM / ACTM(s) must log into the Singapore Airlines online corporate booking platform, accessible at www.singaporeair.com, with their HighFlyer account credentials to perform the transaction.

d. A maximum of 10 Vouchers can be issued within the same transaction, in denominations of SGD10, SGD50, SGD100 and SGD500.

e. A Voucher once issued is not refundable.

f. The Voucher may only be used by CT(s) of the same Business registered in the HighFlyer programme which HighFlyer points have been used to redeem the Voucher(s).

g. Multiple passengers in an itinerary may combine their own Vouchers to offset redemption for any bookings within the same itinerary.

h. The Voucher may be combined with other Scoot travel vouchers to offset redemption for any bookings within the same itinerary. Individual voucher conditions are applicable.

i. The Voucher is valid for redemption of fares, ancillary services, online change fees unless otherwise stated.

j. The Voucher is not valid for e-visa, travel insurance, Scoot Protect, infant fares, and card processing fees, infant fees.

k. The Voucher is only valid for redemption for online bookings at flyscoot.com.

l. The Voucher is not valid for redemption for travel agent or group travel bookings.

m. The Voucher is not valid for redemption for any airport or inflight purchases or services.

n. The Voucher is valid for 180 days from the date of voucher issuance.

o. Travel must be booked and redeemed with the Voucher before the voucher expiry date.

p. The Voucher validity period cannot be extended.

q. All standard fare rules and conditions of the fare(s) redeemed apply.

r. If the value of the itinerary exceeds the Voucher value, the difference will need to be paid using a credit card. Payment by offline methods such as AXS or bank transfer is not allowed.

s. If a Voucher balance remains after redemption, it will be forfeited. For instance, where a Voucher of SGD 500 denomination is used to redeem a flight booking of SGD 490, the balance SGD 10 will be forfeited.

t. No cash or credit alternative will be offered if the Voucher is not redeemed.

u. Singapore Airlines and Scoot do not accept any responsibility in the event a Voucher is not utilised.

5.10 Lufthansa and SWISS e-voucher

a. For the purposes of this Clause 5.10, “Voucher” refers to HighFlyer Lufthansa vouchers and SWISS vouchers and not to other vouchers offered by Lufthansa or SWISS. The Voucher can only be redeemed by corporate accounts registered in Singapore or Australia.

b. The Voucher entitles the holder thereof to credit (of amounts specified in the Voucher) that may be applied toward travel originating from Singapore only. To redeem HighFlyer points for HighFlyer Lufthansa and HighFlyer SWISS vouchers, the CTM / ACTM(s) must log into the Singapore Airlines online corporate booking platform to perform the transaction.

c. Multiple Vouchers can be issued within the same request. The Vouchers are only issued in a single denomination of SGD50.

d. A Voucher once issued is not refundable.

e. The Voucher may only be used by CT(s) of the same Business registered in the HighFlyer programme which points have been used to redeem the Voucher(s).

f. Multiple passengers in an itinerary may combine their own Vouchers to offset redemptions for the same itinerary.

g. The Voucher may be combined with other Lufthansa and SWISS travel vouchers to offset redemptions for the same itinerary. Individual voucher conditions are applicable.

h. The Voucher is valid for redemption of fares, unless otherwise stated.

i. The Voucher is only valid for redemption for online desktop bookings at Lufthansa.com or Swiss.com. The Voucher is not valid for redemption for online mobile web bookings at Lufthansa.com or Swiss.com, accessed through mobile browsers.

j. The Voucher is not valid for redemption for travel agent or group travel bookings.

k. The Voucher is not valid for redemption for any airport or inflight purchases or services.

l. The Voucher is valid for 30 days from the date of voucher issuance.

m. Travel must be booked and redeemed with the Voucher before the voucher expiry date.

n. The Voucher validity period cannot be extended.

o. All standard fare rules and conditions of the fare(s) redeemed apply.

p. If the value of the itinerary exceeds the Voucher value, the difference will need to be paid using other available payment methods.

q. If a Voucher balance remains after redemption, it will be forfeited. For instance, where a Voucher of SGD 50 denomination is used to redeem a flight booking of SGD 40, the balance SGD 10 will be forfeited.

r. No cash or credit alternative will be offered if the Voucher is not redeemed.

s. Singapore Airlines, Lufthansa, and SWISS do not accept any responsibility in the event the Voucher is not utilised.

5.11 Lounge Pass

a. “Lounge Pass” refers to the lounge pass offered by Singapore Airlines as a redemption option using HighFlyer points. Singapore Airlines may at its sole discretion partner with any lounge operator or third party provider of lounge passes (“Lounge Partner”).

b. In redeeming a Lounge Pass, the Business consents to being contacted by the Lounge Partner for purposes of issuance and servicing of the Lounge Pass. Singapore Airlines shall not be held liable for the interaction between the Business and Lounge Partner.

c. A Lounge Pass may take up to one week to be issued to the Business. Once issued, the Lounge Pass is non-refundable.

d. The amount of HighFlyer points required to redeem for a Lounge Pass may change at Singapore Airlines’ sole discretion.

e. The Lounge Pass is not exchangeable for cash in part or full and is valid for a one-time redemption only.

f. The Lounge Pass will not be replaced if lost, damaged or upon expiry.

g. The terms and conditions of the Lounge Partner will apply to the usage of the respective lounges. The following additional terms and conditions related to lounge usage applies, unless otherwise stated in the terms and conditions of the Lounge Partner:

i. The usage of the facilities for the services is subject to availability. The Lounge Partner may request holders of the Lounge Passes to leave the lounge upon the expiry of the three (3) consecutive hours of stipulated usage time. The Lounge Partner shall also be entitled, without liability whatsoever, to refuse any persons entry to the Lounge/s if, in the reasonable opinion of the Lounge Partner, the lounge is operating at full capacity.

ii. The Lounge Partner may ask the holder of the Lounge Pass to leave the Lounge or deny him/her entry into the lounge(s) if in the opinion of the Lounge Partner the person in intoxicated or is abusive to the other users of the lounge(s) or staff of the Lounge Partner or where the holder of the Voucher is disrupting the peace at the lounge(s).

iii. A valid Lounge Pass must be presented to Lounge Partner for redemption prior to entry.

iv. All guests who are admitted to the lounge(s) of the Lounge Partners are to ensure that their attire and conduct are consistent with a professional environment. Guests are strongly encouraged to be dressed in smart casual attire with covered footwear.

v. Food, beverages and periodicals provided are for consumption and use in the lounge(s) and may not be removed.

vi. Any extension to duration of stay or add-on services at Lounge Partner, is subject to availability and at sole discretion of Lounge Partner. Such extension or add-ons shall be at HighFlyer member’s own costs.

vii. The Lounge Partner will not be responsible for personal articles lost or stolen in the lounges.

h. The Lounge Partners are solely responsible for all products and/or services offered, and the usage of the Lounge Passes is subject to Clause 8.9 herein at all times.

5.12 KrisFlyer Elite Gold (‘KFEG’) membership status

a. Businesses under the HighFlyer Silver, HighFlyer Gold and HighFlyer Platinum tiers may use HighFlyer points to redeem a KFEG membership status for a CT registered to the Business. The status upgrade may take up to 1 week to process and Singapore Airlines reserves the right to reject any requests for reasons including but not limited to the quota for KFEG membership status redemptions being met for a given calendar year.

b. Only 1,000 KFEG membership statuses may be redeemed by all participating Businesses per calendar year. Singapore Airlines may at its sole discretion change the quota.

c. KrisFlyer membership terms and conditions (https://www.singaporeair.com/en_UK/ppsclub_krisflyer/termsconditions-kf/) shall continue to apply to the KrisFlyer account of the CT to whom the KFEG membership status is granted.

d. The number of HighFlyer points required to redeem for a KFEG membership status may change at Singapore Airlines’ sole discretion.

e. A CT who is granted a KFEG membership status upgrade will be subject to the generally applicable requalification terms and conditions at https://www.singaporeair.com/ppsclub-krisflyer/krisflyer/krisflyer-elite-gold/ for the subsequent year.

6. HighFlyer Milestone Rewards

6.1 HighFlyer Milestone Rewards are awarded to HighFlyer accounts that are able to fulfil the qualification criteria as stated herein.

6.2 For HighFlyer Silver / Gold / Platinum tiers, HighFlyer Milestone Rewards are awarded upon the fulfilment of qualifying criteria stipulated in the Discount Side Letter (as defined in Clause 7.1 herein) for flights on Singapore Airlines within the qualification period. For HighFlyer Basic tier, HighFlyer Milestone Rewards are awarded when the flown revenue of the Business reaches 10% and 40% of the minimum spend to qualify for Silver tier (as informed on https://www.singaporeair.com/sq-corporate/hf-landing-page/). There will be no extension of the qualification period, or waiver of the minimum flown revenue required to attain the selected HighFlyer Milestone Rewards.

i. The Milestone Rewards qualification period for Businesses under the HighFlyer Basic tier begins the month the HighFlyer account is created and ends 11 months later; after which, the flown revenue tracked towards milestone qualification will be reset. For illustration: For a Business whose HighFlyer account was created in September 2021, the qualification period will be from September 2021 to 31 August 2022.

ii. The Milestone Rewards qualification period for Businesses with HighFlyer Silver, Gold and Platinum tiers begins the month the HighFlyer account is contracted with Singapore Airlines and ends 11 months later; after which, the flown revenue tracked towards milestone qualification will be reset. For illustration: For a Business who entered into an agreement with Singapore Airlines for HighFlyer Silver tier and its associated benefits in September 2021, the qualification period will be from September 2021 to 31 August 2022.

6.3 If a Business’ HighFlyer tier changes in the middle of its Milestone Rewards qualification period, the flown revenue tracked towards such qualification will be reset where the new qualification period applicable for the new tier would apply. For illustration: For a Business whose HighFlyer account was created in September 2021 and upgraded to HighFlyer Silver tier in December 2021, the qualification period for HighFlyer Silver tier Milestone Rewards will be from December 2021 to November 2022. Any flown revenue tracked from September 2021 to November 2021 for HighFlyer Basic tier Milestone Rewards will not be taken into account for HighFlyer Silver tier Milestone Rewards.

6.4 HighFlyer Milestone Rewards may take up to 6 weeks to be issued from the date that the respective qualification criteria are fulfilled. For HighFlyer Milestone Rewards fulfilled by third party providers (e.g. Lounge Partners) (“TP Rewards”), the Business consents to such providers contacting the CTM on record for purposes of issuance, fulfilment and servicing of the Milestone Rewards. Singapore Airlines will not be held liable for the interaction between such third party providers and the Business.

6.5 Singapore Airlines reserves the right to change the HighFlyer Milestone Rewards at its sole discretion without prior notice, including the rewards and the qualifying criteria.

6.6 Singapore Airlines reserves the right to design customised HighFlyer Milestone Rewards for each participating Business at its sole discretion, including offering different rewards and varying the tailoring the qualifying criteria.

6.7 Other terms and conditions governing the use of specific HighFlyer Milestone Rewards may apply.

7. Additional Terms applicable to Corporate Discounted Fares for HighFlyer Silver / Gold / Platinum Tiers

7.1 Singapore Airlines will provide up-front discounted corporate fares ("Discounts") to the Businesses classified under the HighFlyer Silver / Gold / Platinum tiers, applicable to the Business's purchase of air travel from Singapore Airlines for the employees of the Business and its Affiliates and their immediate family members and the clients, consultants and contractors of the Business and its Affiliates, who are travelling for business purposes and whose air travel is paid for by the Business or its Affiliates (collectively “Eligible Passengers”), air travel services as may from time to time be requested by the Business. For the purpose of this Clause 7, the term “Affiliates” shall include:

i. any company controlling the Business, or

ii. any company controlled by the Business by such party; or

iii. any company controlled by an entity specified in (a) or (b),

where “controlling” or “controlled by” as abovementioned shall mean direct or indirect legal or beneficial ownership of more than 50% of the issued shares carrying voting rights.

7.2 The Discounts applicable at any particular time and terms thereunder will be advised by Singapore Airlines in writing under a separate letter (“Discount Side Letter”). The Discounts shall be valid commencing from such date as stipulated in the Discount Side Letter (“Discount Eligibility Date”). Discounts are subject to change at any time by Singapore Airlines at its sole and absolute discretion, which shall automatically be binding on the Business.

7.3 The Discounts are provided to the Business for point-of-sale in the country (the “Relevant Country”) or point-of-origin where tickets may be issued from any country where Singapore Airlines provides departing fares, as stated in the Discount Side Letter and are solely for the purpose of travel originating from the Relevant Country by the Eligible Passengers. The Business may not use the Discounts for any other purpose (unless expressly stated herein) and may not resell or otherwise offer the Discounts to any other person. The HighFlyer Programme terms and conditions are confidential to the Business and may not be disclosed to a third party without the prior written approval of Singapore Airlines, which may be granted at the sole and absolute discretion of Singapore Airlines. All purchases under this Programme must be ultimately paid for by the Business or its Affiliates and no other party. Travel Management Companies used by the Business for such purposes must be travel agents authorised to issue Singapore Airlines tickets. Upon request by Singapore Airlines, the Business will provide documentary evidence to Singapore Airlines that these terms and conditions have been complied with.

7.4 The Business to whom Discounts are provided shall designate Singapore Airlines as a “Preferred Airline” on its approved supplier list, which shall be communicated to employees of the Business travelling on company business. The Business shall also communicate to the appointed travel agents that Singapore Airlines has been appointed as a “Preferred Airline”.

7.5 If applicable and deemed necessary by the Business, the Business agrees that, at any point prior to the Discount Eligibility Date, it shall authorise Singapore Airlines view access to the Business’ online booking tool (“OBT”) to verify that the agreed Discounts have been satisfactorily loaded into the OBT.

7.6 Singapore Airlines at its sole and absolute discretion may at any time revoke/reassign the HighFlyer tier status and all associated tier benefits from the Business and/or terminate the Business's participation in the Programme by notice in writing, for any reason including but not limited to the Business using the Discounts for any purpose other than set out in Clauses 7.1 and 7.2; the Business failing to meet any performance targets; and/or unauthorised disclosure to a third party. Any revocation and/or termination shall not prejudice any rights that are available to Singapore Airlines and that have been accumulated prior to such termination.

7.7 The Business agrees that any other corporate discount agreements with Singapore Airlines, including the Corporate Travel Programme, will be deemed to be terminated with effect from the Discount Eligibility Date, and that the terms herein shall apply.

8. General Conditions

8.1 Except as prohibited by applicable laws and regulations, Singapore Airlines reserves the right to change any Programme terms and conditions or Programme benefits without prior notice, even if such changes may affect the value of HighFlyer points or awards already accumulated by any Business. Continued participation in the Programme or non-termination of your membership after changes are posted constitutes your acceptance or deemed acceptance of such changes. Singapore Airlines reserves the right at any time, to effect any changes regarding but not limited to the following:

a. HighFlyer programme partners or participating organisations.

b. The rules relating to the earning or accrual HighFlyer points.

c. The rules relating to the use or redemption of HighFlyer points and the cities served.

d. The features of special offers and promotions. Awards from Programme partners are dependent on the partner's continued participation in the HighFlyer Programme.

8.2 In the event where Singapore Airlines discovers any Business abusing or inappropriately using its HighFlyer account or its benefits, as shall be determined in Singapore Airlines’ sole discretion, the HighFlyer account may be immediately suspended and prevented from performing further transactions. In such an event, the reinstatement of the account shall be allowed only at Singapore Airlines’ sole discretion.

8.3 Information regarding the processing of the CTMs’ and CTs’ personal data is set out in the Singapore Airlines Privacy Policy accessible at (https://www.singaporeair.com/en_UK/privacy-policy/).

8.4 Singapore Airlines makes no representations as to any income, use, excise or other tax liability of the Business or the Business’ CTs as a result of the Business’ membership of or participation in HighFlyer. Such a tax liability may arise, for example, if the Business obtains HighFlyer points as a result of business expenditure. The Business and the Business’ CTs are advised to check with an accountant or tax adviser for further information.

8.5 The Business is solely responsible for any tax liability incurred as a result of membership of or participation in HighFlyer.

8.6 The attempted or actual sale or barter of any benefits of the HighFlyer Programme is prohibited and will result in cancellation of these benefits. Businesses that breach this rule may also be liable for damages, litigation and transaction costs.

8.7 Singapore Airlines reserves the right to audit the Business’ HighFlyer account for compliance with the Programme's Terms and Conditions at any time and without prior notice.

8.8 Singapore Airlines reserves the right to terminate the Programme or any part thereof, at any time and without notice, even if such termination may affect the Business’ right to accrue or redeem HighFlyer points. Singapore Airlines is not liable to any Business for any losses that may arise as a result of any changes or termination made to the Programme.

8.9 Singapore Airlines shall not be held liable for any product and service offered or promised by third party providers or Programme partners (“Partner Products”) including but not limited to TP Rewards and Lounge Passes, and makes no representation or warranty, whether express, implied in law or residual, as to the fitness for purpose, quality, or completeness in relation to the same, and shall not be liable for any loss or damage whatsoever which is suffered or sustained in connection with the Partner Products.

8.10 Singapore Airlines reserves the right to assign or deal with these Terms and Conditions in favour of any of its subsidiaries, subcontractors or appointed agents to carry out any of its obligations herein. Singapore Airlines shall not be responsible to the Business for any delay in performance or non-performance of its subcontractors and/or agents due to causes beyond its reasonable control. The Business may not assign or transfer these Terms and Conditions in whole or in part or delegate its performance hereunder without the prior written consent of Singapore Airlines.

8.11 Should these Terms and Conditions be available in other languages, the meanings and interpretations of the English language version shall be final in the event of any discrepancy.

8.12 Singapore Airlines reserves the right to interpret, apply and communicate the Terms and Conditions as posted on Singapore Airlines' website. All decisions made by Singapore Airlines shall be final and conclusive in each case.

8.13 The prevailing relevant Conditions of Contract and General Conditions of Carriage apply to all tickets purchased pursuant to the Business’ participation in the Programme.

8.14 Each of Singapore Airlines and the Business will not disclose any information and data disclosed by one party to the other pursuant to the Programme (including but not limited to the discount rates and terms within the Discount Side Letter (where applicable), as amended from time to time) to a third party or the media without the prior written approval of the other party, save for business contact information. These confidentiality obligations shall survive the expiration or termination of the Business’ participation in the Programme.

8.15 Each party shall provide a draft of the media release or social media post and obtain prior written consent of the other party before any such release to the media, public disclosure or reference to the obligations of these Terms and Conditions is made. For the avoidance of doubt, the obligations under this clause shall survive the expiration or termination of these Terms and Conditions without limitation in point of time. Singapore Airlines may disclose to its joint venture (“JV”) airline partners (a) the Business’s name, (b) the Business’s annual spend on JV routes made hereunder and (c) the discounts granted by Singapore Airlines on JV routes to the Business hereunder.

8.16 Neither party shall be responsible for any delays or failures in performance resulting from force majeure, including but not limited to riots, rebellions, accidental explosions, floods, storms, mechanical difficulties, unusually severe weather, labour disruption, labour disputes, strikes, power failures, fuel shortage, computer system faults, man-made disasters and acts of God. Performance by the parties shall be suspended for the duration of the condition and shall resume when the condition ceases to exist. If the force majeure prevents a party from fulfilling its obligations herein for ninety (90) consecutive days, the other party may terminate the Business’ participation in the Programme.

8.17 All documents, terms and conditions and other instruments expressly referred to hereunder are hereby expressly made a part of these Programme terms and conditions as fully as though set forth herein, and all references to these Programme terms and conditions shall be deemed to refer to and include all of such writings. These Terms and Conditions set out the entire agreement of the parties and supersede all prior agreements, representations, statements and understandings relating to its subject matter (whether verbal or in writing). The Business agrees that its only right and remedy in respect of any statement, representation, warranty or undertaking made or given in connection with these Terms and Conditions shall be for breach of the terms of these Terms and Conditions to the exclusion of all other rights and remedies (including those in tort or arising under statute).

8.18 The Business expressly recognises and acknowledges that Singapore Airlines is the sole and exclusive owner of Singapore Airlines’ service-marks, trademarks, domain names and logos and the Business agrees that it will not at any time make use of any of Singapore Airlines’ service marks, domain names, trademarks or logos without the prior written consent from Singapore Airlines, unless otherwise set out in these Terms and Conditions.

8.19 Any clause of these Terms and Conditions which is or may become illegal, invalid or unenforceable in any respect under the law of any jurisdiction shall be ineffective only to the extent of such illegality, invalidity or unenforceability in that jurisdiction without affecting the legality, validity and enforceability of the remaining provisions of these Programme terms and conditions in that jurisdiction or of all of the provisions of these Programme terms and conditions in all other jurisdictions.

8.20 No failure by any party hereto to exercise and no delay by any party hereto in exercising any right, power or remedy under these Programme terms and conditions will operate as a waiver, nor will any single or partial exercise by any party hereto of any right, power or remedy preclude any other or further exercise of that or any other right, power or remedy by such party.

8.21 Knowledge or acquiescence by any party of or in any breach of any of the terms or conditions contained in these Programme terms and conditions shall not operate as or be deemed to be a waiver of such terms or conditions or any of them unless the waiver is given expressly in writing by such party.

8.22 These Programme terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore. In the event of a dispute, the courts of the Republic of Singapore shall have absolute and exclusive jurisdiction.

Updated as of 15 September 2022

Singapore Airlines

Main Menu

KrisFlyer log-in

TERMS AND CONDITIONS

CITY GUIDES

TOP DESTINATIONS

TOP COUNTRIES

POPULAR FLIGHTS

COMPANY

MEDIA & RESOURCES

CAREERS

SECURITY & TRANSPARENCY

Sign up for our newsletter

SUPPORT