Singapore Airlines

TERMS AND CONDITIONS

The Programme is a loyalty program which has as its objective, the promotion of the purchase of goods or use of services provided by Singapore Airlines or any partner specified by Singapore Airlines. HighFlyer, HighFlyer points and the HighFlyer Co-Brand Corporate Card are part of such loyalty program operated by Singapore Airlines (i.e. the Program). Singapore Airlines does not purport (whether through the Program, HighFlyer, HighFlyer points and the HighFlyer Co-Brand Corporate Card or otherwise) to operate a payment service regulated under the Singapore Payment Services Act (“PSA”) and Singapore Airlines is not licensed, approved, registered or regulated under the PSA. Consequently, holders of HighFlyer points and participants in the Program will not be afforded the relevant protections set out in the PSA and related subsidiary legislation, regulations, circulars, notices, directions and guidelines. Should HighFlyer points be able to be purchased, such purchased HighFlyer Points may only be redeemed in Singapore for the payment or part payment of goods or services (or both) provided by Singapore Airlines and/or the related corporations of Singapore Airlines.


Definitions

Unless the contrary intention appears or the capitalized term is defined elsewhere in these terms and conditions, Capitalized terms shall have the meaning set out in this section.

‘ACTM’

shall refer to an Assistant Corporate Travel Manager of the participating Business as stated in Clause 1.13.

‘Affiliates’

shall have the meaning as stated in Clause 7.1.

'Business'

shall refer to the applicant business or corporate body or entity and includes a partnership and sole proprietorship as stated in Clause 1.2.

‘CT’

shall refer to the employee of the Business associated with its HighFlyer Account as stated in Clause 1.13.

‘CTM’

shall refer to the Corporate Travel Manager of the participating Business as stated in Clause 1.10.

‘Discounts’

shall have the meaning as stated in Clause 7.1.

‘Discount Eligibility Date’

shall have the meaning as stated in Clause 7.2.

‘Discount Side Letter’

shall have the meaning as stated in Clause 7.2.

‘Effective Date’

shall have the meaning as stated in Clause 1.12.

‘Eligible Earn Flights’

shall have the meaning as stated in Clause 4.3.

‘Enrolment Notification'

shall have the meaning as stated in Clause 1.12.

‘HighFlyer’ or ‘Programme’  

shall refer to Singapore Airlines HighFlyer as stated in the preamble.

‘HighFlyer Co-Brand Corporate Card’             

means a corporate credit or charge card issued by American Express International, Inc which bears the name, mark and/or logo of HighFlyer.

‘HighFlyer points’

shall refer to the HighFlyer points awarded by Singapore Airlines under the HighFlyer Programme as stated in the preamble and Clause 4.1.

‘JV’

shall have the meaning as stated in Clause 8.15.

‘KFEG’

shall have the meaning as stated in Clause 5.12.

‘Lounge Partner’

shall have the meaning as stated in Clause 5.11.

‘Lounge Pass’

shall have the meaning as stated in Clause 5.11.

‘OBT’

shall have the meaning as stated in Clause 7.5.

‘Relevant Country’

shall have the meaning as stated in Clause 7.3.

'Selected KrisFlyer Account'

shall have the meaning as stated in Clause 5.8.a.

‘Settle-In Period’

shall have the meaning as stated in Clause 2.3.

 

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1. HighFlyer Membership
1.1. With effect from 1 September 2021, HighFlyer will be the only corporate travel programme offered by Singapore Airlines. Singapore Airlines HighFlyer will be open to any Business, including Businesses to whom or in relation to whom a HighFlyer Co-Brand Corporate Card is for the time being issued. All Businesses participating in HighFlyer will be enrolled in the HighFlyer Basic tier. Eligible Businesses will be offered HighFlyer Silver tier, HighFlyer Gold tier or HighFlyer Platinum tier at Singapore Airlines’ sole discretion.

1.2. The applicant Business must be a bona fide business entity and where applicable, officially registered with the national business or company Registry of its home country and are able to show such proof of registration upon request. Applications that fail to adduce the required evidence shall be dealt with in Singapore Airlines’ sole discretion.

1.3. Singapore Airlines HighFlyer may not be available in every country. The availability of the Programme in each country is subject to updates and changes made without prior notice, and in Singapore Airlines’ sole discretion. The required entry criteria for HighFlyer Silver, HighFlyer Gold and HighFlyer Platinum may differ in every country and shall be decided at Singapore Airlines’ sole discretion.

1.4. Individuals, travel agents, ticket brokerage firms and consolidators are not eligible for enrolment in the Singapore Airlines HighFlyer Programme. 

1.5. Multiple enrolments by a single Business in the same country at any point in time are not allowed.

1.6. Membership enrolment fee is waived until further notice. 

1.7. Singapore Airlines reserves the right to reject any application for membership to Singapore Airlines HighFlyer.

1.8. Application for the Programme must be made online via https://www.singaporeair.com/sq-corporate/hf-landing-page/ by an authorised representative of the Business.

1.9. During the application process, the contact information and all other mandatory fields in the online registration form must be provided. Applications with inaccurate or incomplete information will be rejected.

1.10. The main point of contact in the Business with respect to its membership in HighFlyer will be referred to as the Business’ Corporate Travel Manager (‘CTM’). The CTM is also personally responsible for all transactions relating to the Business’ HighFlyer account.

1.11. No individual can be appointed as the CTM for more than one HighFlyer account except in such situations as Singapore Airlines may at its sole discretion permit.

1.12. Upon enrolment, a Corporate ID and the corporate online booking platform’s login username and password will be emailed to the CTM (the “Enrolment Notification”). These terms shall govern your participation in the Singapore Airlines HighFlyer Programme with effect from the date of the Enrolment Notification (the “Effective Date”).

1.13. In order for a Business, whose corporate account is managed by Singapore Airlines under the Singapore base, to begin to earn HighFlyer points from their employees’ air travel, the travelling employee must hold a valid personal KrisFlyer membership. Only the CTM and their Assistants (‘ACTM’) may add or remove the employees of the Business as Corporate Travelers (‘CT’) to the Business’ HighFlyer account. 

1.14. Each CT cannot be concurrently associated with more than one HighFlyer account. 

1.15. KrisFlyer membership terms and conditions shall continue to apply to each KrisFlyer account that is associated with a HighFlyer account.

1.16. If no transactions are made under the Business’s HighFlyer account within thirty (30) months from the Effective Date, the HighFlyer account will automatically expire. However, if a HighFlyer Co-Brand Corporate Card has been issued to or in relation to the Business, the Business may continue to accrue HighFlyer points through other non-SIA spending on the HighFlyer Co-Brand Corporate Card. 

1.17. Unless the Business’ HighFlyer account is linked to a HighFlyer Co-Brand Corporate Card, if no transactions (whether accrual or redemption) are made under the Business’ HighFlyer account within any period of 36 months, the account will automatically expire. Upon expiry, all the HighFlyer points accumulated under the Business’ HighFlyer account will be forfeited with immediate effect. 

1.18 Either party may terminate the Business’ HighFlyer membership and participation in the Programme by providing 30 days’ written notice to the other party.

1.19. Singapore Airlines reserves the right to suspend, permanently exclude the Business from further participation in, or terminate the Business’ HighFlyer membership upon the occurrence of certain events, including but not limited to circumstances where:

i. The Business has contravened any term or rule of membership of HighFlyer;
ii. The Business has acted dishonestly in relation to the HighFlyer membership;
iii. The Business has failed to provide supporting evidence, upon the request of Singapore Airlines, to prove that the CTs claiming HighFlyer points are travelling employees of the Business;
iv. The operation of the Programme results in Singapore Airlines having to be licensed, approved, registered or regulated under the Payment Services Act;
v. The operation of the Programme results in or could result in Singapore Airlines being in breach of the Payment Services Act; and/or
vi. The Authorities (including but not limited to the Monetary Authority of Singapore) instructing or directing Singapore Airlines to cease the operation of the Program or to otherwise restructure the Programme.

This list of events is non-exhaustive and Singapore Airlines reserves the right to terminate any Business’ HighFlyer account for any reason Singapore Airlines shall in its sole discretion deem fit. Singapore Airlines will, on a goodwill basis, endeavour to contact the Business by email or phone in order to resolve any discrepancies or non-compliance. In the event that Singapore Airlines has been unable to contact the Business within 28 days of the occurrence of such discrepancy or non-compliance, or the Business is unable to rectify such discrepancies or non-compliance within such period of time, Singapore Airlines reserves the right to terminate the Business’ HighFlyer membership.

1.20. The Business acknowledges and agrees that if the HighFlyer account is suspended, the HighFlyer points may not be used for any further transactions. Due to the predetermined validity of the HighFlyer points, these HighFlyer points may expire during the suspension period. The Business may use the remaining unexpired HighFlyer points once the suspension of the membership is lifted. If the HighFlyer membership of a Business is terminated, any HighFlyer point accrued shall be revoked and forfeited without compensation. Whether the Business is suspended, permanently excluded or its membership is terminated, the Business shall be liable for all damages, costs of litigation and any other associated costs that may arise as a result of the Business’ suspension or termination from the Programme.
2. Account Management
3. Booking Tickets
4. Earning HighFlyer points
5. Usage of HighFlyer points
6. HighFlyer Milestone Rewards
7. Additional Terms applicable to Corporate Discounted Fares for HighFlyer Silver / Gold / Platinum Tiers
8. General Conditions

Updated as of 1 September 2021