KrisFlyer Terms and Conditions

1. Provide Singapore Airlines with correct or complete information in connection with the application or membership and promptly inform Singapore Airlines if such information changes. An account with inaccurate and/or incomplete personal data shall be closed at the sole discretion of Singapore Airlines.
2. Notify Singapore Airlines of any discrepancies in the membership account concerning any transaction within three months after that transaction. Regularly check the membership account to confirm that KrisFlyer miles and status credits (e.g., Elite miles, PPS Value) have been properly credited. Singapore Airlines is not obliged to correct any under-crediting of KrisFlyer miles and/or status credits that is not brought to its notice within the three-month period. Any overcrediting of KrisFlyer miles and/or status credits may be corrected by Singapore Airlines at any time, even after the three-month period.
3. Provide Singapore Airlines with any information that it requests in order to verify eligibility for any member benefits, which includes without limitation copies of boarding passes, receipts and similar documentations, hotel bills and car rental agreements.
4. Quote the KrisFlyer membership number if requested, as a precondition of any activity which may result in the member’s claim to KrisFlyer miles, status credits (e.g., Elite miles, PPS Value) or other member benefits.
5. Keep the member’s KrisFlyer membership number, PIN and password secure and confidential and not disclose them to any person other than, where applicable, the parental/legal guardian.

1. In the sole opinion of Singapore Airlines, the member has misbehaved on any flight (whether or not the flight is operated by Singapore Airlines) or at any airline premises or at any airport. Misbehaviour includes but is not limited to verbal or physical abuse of an airline employee or airline agent or a passenger, destruction or damage to property on any aircraft or at airline premises, or at any airport.
2. Singapore Airlines bans the member from his/her flights or the member is banned from the flights of any associated Singapore Airlines airline permanently or for a specified period of time.
3. The member has contravened any term or rule of membership of the KrisFlyer programme and/or PPS Club and/or these Terms and Conditions.
4. The member has breached any of Singapore Airlines' Conditions of Carriage.
5. In the sole and exclusive opinion of Singapore Airlines, the member has acted dishonestly or in any manner that is unacceptable to Singapore Airlines in relation to his/her membership.
6. The operation of the KrisFlyer programme, the PPS Club structures, benefits (including without limitation award tickets, redemption tickets, upgrade, PPS Value, PPS Rewards and KrisFlyer Milestone Rewards) and other features (including but not limited to KrisFlyer miles) results in or could result in Singapore Airlines having to be licensed, approved, registered or regulated under the Payment Services Act and/or being in breach of the Payment Services Act or where the Authorities (including but not limited to the Monetary Authority of Singapore) have instructed or directed Singapore Airlines to cease the operation of or to otherwise restructure, such programmes.

1. KrisFlyer miles are awarded for tickets purchased in Singapore Airlines Suites, as well as First, Business, Premium Economy and Economy Class on participating airlines including Scoot. For industry discount, agency discount, award tickets or redemption tickets, infant fares and other special discounted tickets as specified by Singapore Airlines or airline partners from time to time, no KrisFlyer miles will be earned.
2. For tickets booked on charter flights, no KrisFlyer miles will be earned. Individual airlines may also exclude mileage accrual on certain flights, such as codeshare flights.
3. KrisFlyer miles can only be earned once per flight for each person, regardless of the number of seats purchased.
4. Subject to points f, g and h, KrisFlyer miles are awarded based on the actual distance travelled, as calculated using the great circle distance formula, from the airport of departure to the airport of arrival, plus other bonuses when applicable. For connecting flights, which require change to another flight number, the KrisFlyer miles earned are based on the actual distance as calculated, using the great circle distance formula, for each sector within the trip.
5. For itineraries involving only Scoot operated flights booked on FlyScoot.com and/ or Scoot mobile app, KrisFlyer miles are awarded based on the value of the fare (excluding taxes) and selected ancillaries paid with credit or debit card. 
6. For the avoidance of doubt, for itineraries involving both (i) Singapore Airlines operated flights and (ii) Scoot operated flights, KrisFlyer miles are awarded based on the actual distance travelled, as calculated using the great circle distance formula from the airport of departure to the airport of arrival, fare class, plus other bonuses when applicable.
7. For tickets paid with KrisFlyer miles, KrisFlyer miles will be earned in proportion to the amount of cash paid with credit/debit card for each ticket (excluding certain components such as airport taxes, e-visa, travel insurance and Scoot Protect). KrisFlyer miles will be allocated firstly to the KrisFlyer member whose KrisFlyer miles were used to redeem the tickets (if he/she is travelling in the same itinerary). Thereafter, any KrisFlyer miles earned will be proportionately credited to the other passengers in the itinerary as long as they are KrisFlyer members. KrisFlyer members who purchase tickets for their nominees but who are not part of the itinerary will not earn KrisFlyer miles. KrisFlyer miles can only be credited to KrisFlyer accounts for tickets redeemed with KrisFlyer miles.
8. On Singapore Airlines, KrisFlyer miles are awarded for travel in the Singapore Airlines Suites, First, Business, Premium Economy and Economy Class and in their corresponding booking classes as follows: 
   
   Accrual levels for flights on Singapore Airlines
   
   

   Cabin Class	Booking Class Fare	Accrual level (of actual miles travelled)
   Suites / First Class	A, F	200%
   Business Class	Z, C, J D, U	150% 125%
   Premium Economy Class	S, T R, L, P	125% 100%
   Economy Class	B, E, Y, M, H, W Q, N, V, K, G	100% 75% 50%

   
   KrisFlyer miles are not awarded on codeshare flights marketed by Singapore Airlines and operated by non-KrisFlyer partner airlines. For a list of KrisFlyer partner airlines, please click here. Mileage accrual rates may vary for partner airlines. For more information, members should consult the online table for accrual levels or call KrisFlyer Membership Services

1. KrisFlyer miles for non-flight transactions will be awarded within timelines per the respective non-air partner. Please refer to our partner listing on KrisFlyer website for more information.
2. Credit and Charge Card: Members earn credit/charge card points on participating credit and charge cards based on the value of valid, eligible purchases made on the card. Members can then convert these credit/charge points to KrisFlyer miles according to the conversion rate that is specified by the individual partner programme.
   1. For co-branded credit and debit cards, as identified and modified by Singapore Airlines from times to times, KrisFlyer miles earned will be automatically deposited to the member's KrisFlyer account each month.
   2. When selected co-branded credit/debit cards are used to purchase a Singapore Airlines ticket online, the bonus KrisFlyer miles earned on the selected co-branded credit/debit cards are based on the purchase value of the ticket and not the actual miles flown.
   3. The type of credit/charge/debit card held by the member has no bearing on the member's status within the KrisFlyer programme and does not entitle the member to lounge access or any Star Alliance/Singapore Airlines associated benefits.
3. Hotel: Members can earn KrisFlyer miles by the following means:
   1. For each qualifying hotel stay at participating hotel partners. A hotel stay is defined as any number of consecutive nights at one hotel, regardless of the number of rooms booked during the stay and regardless of the number of occasions the member checks in during the stay.
   2. By converting Hotel reward points to KrisFlyer miles, according to the conversion rate that is specified by the individual partner programme.
4. Car Rental: Members earn KrisFlyer miles for each qualifying car rental, regardless of the number of days or cars rented.
5. Other non-flight transactions (including without limitation telecommunications and e-Commerce transactions): please refer to the list of partners where KrisFlyer miles can be earned, and the terms and conditions of each partner under the KrisFlyer programme.

1. Flight transactions: KrisFlyer miles are accrued by the KrisFlyer member travelling on the flight regardless of who pays for the ticket or transaction.
2. Non-Flight transactions: KrisFlyer miles can only be earned or converted by the KrisFlyer member performing the transaction with programme partners.
3. Members must travel or use the products and services offered by the programme partners to receive credit. For unused tickets, unconsumed products or returned products and services, no KrisFlyer miles will be received.

1. For hotel stays: a copy of the hotel bill
2. For car rentals: a copy of the car rental agreement
3. For shopping: the original purchase receipt

1. Redemption of award tickets or upgrade awards or redemption tickets on Singapore Airlines, Star Alliance and other partner airlines
2. Redemption for part of or the total amount of Singapore Airlines airfares, airport taxes and selected ancillaries acquired on singaporeair.com
3. Redemption of tickets for travel in Economy Class on selected Scoot flights booked on FlyScoot.com or the Scoot mobile app. For full terms and conditions of Scoot award tickets, refer here.
4. Redemption for part of or the total amount of Scoot airfares, airport taxes and selected ancillaries acquired on FlyScoot.com and/or Scoot mobile app at initial point of booking. For avoidance of doubt, KrisFlyer miles cannot be used to offset any further fees or purchases on "Manage My Booking" and/or at the check-in counter for Scoot flights
5. Redemption for services fees including but not limited to extension of expiring KrisFlyer miles and change of redemption nominees
6. Redemption for part of or the total amount of items acquired on krisshop.com, excluding tax, delivery charge, custom duty and postal clearance charges
7. Redemption for part of or the total value of bookings made on krisflyervrooms.com
8. Conversion to loyalty points in partner programmes
9. Conversion to KrisPay miles in the KrisPay mobile application. Please click here for the full terms and conditions of the KrisPay mobile application.
10. Redemption of vouchers from partners.

1. Each redemption of KrisFlyer miles is subject to a minimum number of KrisFlyer miles utilised, which is published on the singaporeair.com website and subject to change by Singapore Airlines from time to time. The redemption rate (i.e. the number of KrisFlyer miles to offset per dollar of spend) (“Miles Redemption Rate”) is published on singaporeair.com and subject to change by Singapore Airlines from time to time. The Miles Redemption Rate at the time of ticket issuance shall apply. In the event of ticket reissuance, the Miles Redemption Rate at the time of ticket reissuance shall apply to any additional charges. For avoidance of doubt, there shall be no refund of KrisFlyer miles in the event of a change in the Miles Redemption Rate after ticket issuance or reissuance.
2. KrisFlyer members can choose to redeem for all or part of their own airfares or the airfares of any of their five redemption nominees.
3. KrisFlyer miles cannot be used to redeem for tickets purchased through travel agents, Singapore Airlines Ticket Offices/Call Centres or Scoot Ticket Offices/Call Centres. KrisFlyer miles also cannot be used to pay for corporate fares, group fares, and any fare that includes a flight segment that is not operated by Singapore Airlines (e.g. codeshares, interline, round-the-world itineraries and flights not operated by Singapore Airlines). On FlyScoot.com and Scoot mobile app, KrisFlyer miles also cannot be used to pay for itineraries that include flight segments not operated by Scoot (e.g. codeshares, interline, round-the-world itineraries and flights). Tickets redeemed fully or partially with KrisFlyer miles are non-endorsable, regardless of the fare conditions.

krisflyervrooms.com 

1. KrisFlyer miles can be used to redeem for part of or the total value of the hotel stay or car rental bookings made on krisflyervrooms.com. 
2. KrisFlyer miles will not be earned for any bookings on krisflyervrooms.com , even if the booking is partially paid with a credit/debit card.
3. A minimum number of KrisFlyer miles is required in order to redeem on krisflyervrooms.com . Singapore Airlines may at its sole discretion change this minimum number of KrisFlyer miles required for redemption on krisflyervrooms.com.
4. A minimum of 1,500 KrisFlyer miles is required per transaction. The cash to KrisFlyer miles conversion rate is not fixed, and differs by hotel or car rental. Singapore Airlines may, at its sole discretion, and without prior notice, amend the conversion rate.
5. Redemption with KrisFlyer miles for hotel stay or car rental is only available online at krisflyervrooms.com . Redemption for such bookings is not possible offline via KrisFlyer Membership Services or KrisFlyer vRooms Customer Support.
6. Booking cancellations are subject to the terms and conditions of the booking. Please allow 6 to 8 weeks for the refund of KrisFlyer miles, if applicable. KrisFlyer miles that have expired before the cancellation will not be refunded. Any cancellation fees imposed will be charged in the same proportion as the KrisFlyer miles and cash used for Redemption of the booking respectively. For example, if a member had redeemed for a booking with 50% cash and 50% KrisFlyer miles, the cancellation fees will be charged as 50% cash and 50% KrisFlyer miles as well.
7. All KrisFlyer information and the available KrisFlyer miles balance reflected on krisflyervrooms.com  is as at the time of member’s login. KrisFlyer members have to refer to their KrisFlyer account for the latest information and KrisFlyer miles balance.
8. For other terms and conditions related to KrisFlyer vRooms bookings, please refer to the KrisFlyer vRooms Terms and Conditions.

1. KrisFlyer miles can be used to redeem for part of or the total amount of items acquired on krisshop.com, excluding tax, delivery charge, custom duty and postal clearance charges. Any customs duty, postal clearance and other customs-related charges, if applicable, will be borne by the member and paid directly to the respective custom and/or courier upon receipt of items.
2. In the event of a partial redemption using KrisFlyer miles, KrisFlyer miles are earned on any remaining amount paid with a credit/debit card. KrisFlyer miles are only earned from the nett purchase amount, excluding taxes, delivery charges, import duties and postal clearance charges. Eligible KrisFlyer miles will be credited to KrisFlyer accounts six to eight weeks after the transaction.
3. A minimum number of KrisFlyer miles is required in order to redeem on krisshop.com, as set out in the Earn & Redeem KrisFlyer Miles  page on krisshop.com. Singapore Airlines may at its sole discretion change this minimum number of KrisFlyer miles required for redemption on krisshop.com.
4. Singapore Airlines may, at its sole discretion, and without prior notice, amend the rate (number of KrisFlyer miles to offset every dollar spent) at which KrisFlyer miles are redeemed on krisshop.com, or the rate (number of KrisFlyer miles earned on each dollar spent) at which KrisFlyer miles are earned on the nett purchase amount paid for with a credit/debit card.
5. Redemption with KrisFlyer miles for KrisShop items is only available online at krisshop.com. It is not available for inflight purchases. Redemption for KrisShop items is not possible offline via KrisFlyer Membership Services or KrisShop Hotline.
6. For onboard collection of redemptions on krisshop.com, the KrisFlyer member who made the redemption has to be physically present to collect the items onboard. For the avoidance of doubt, only the KrisFlyer member, whose account was used for the redemption, will be allowed to collect the items redeemed on krisshop.com.
7. All KrisFlyer information and the available KrisFlyer miles balance reflected on krisshop.com is as at the time of member’s login. KrisFlyer members have to refer to their KrisFlyer account for the latest information and KrisFlyer miles balance.
8. All KrisShop items fully or partially redeemed using KrisFlyer miles cannot be refunded. Replacements are subject to KrisShop Terms and Conditions.
9. For other terms and conditions related to KrisShop purchases, please refer to the KrisShop Terms and Conditions.

1. KrisFlyer members need to be a member of the partner programme, and will be required to link their accounts with KrisFlyer and the respective partner programme.
2. At any time, a KrisFlyer member may maintain only one individual KrisFlyer account. This KrisFlyer account may only be linked to one individual account for each partner programme and both accounts must have:
   1. i. Identical first name;
   2. ii. Identical surname; and
   3. iii. Identical date of birth
3. A KrisFlyer member may not delink his/her KrisFlyer account from his/her partner programme account and close it and thereafter open another KrisFlyer account and link it to the same partner programme account.
4. A minimum number of KrisFlyer miles is required in order to convert KrisFlyer miles. The amount may vary depending on the partner programme. Singapore Airlines may at its sole discretion, and without prior notice, change the minimum and maximum number of KrisFlyer miles required for conversion to partner programme points.    
5. Singapore Airlines may at its sole discretion, amend the rate to which KrisFlyer miles are converted between a KrisFlyer account and a partner programme account.
6. All KrisFlyer miles conversion transactions cannot be reversed.
7. In the event that a partner programme reverses any conversion transaction from KrisFlyer miles to partner programme points, Singapore Airlines reserves the right to deal with the KrisFlyer miles as deemed fit.
8. All KrisFlyer miles converted to partner programme points are subjected to the Terms and Conditions of the respective partner programme.

1. Each KrisFlyer member may only redeem partner vouchers for him/herself, or his/her Redemption Group Nominee. Redemption Group Nominees terms and conditions in Section H below apply.
2. Each partner voucher is redeemable under your name or your Redemption Group Nominee's name. After redemption, no name changes are allowed on the partner voucher.
3. After redemption, partner vouchers cannot be exchanged for cash or refunded for KrisFlyer miles.
4. Partner vouchers are valid for 180 days from the date of issue. Any extensions of validity of the partner voucher is not allowed under any circumstance.
5. A voucher is only valid for a one-time use. Any remaining value of the partner voucher after the one time usage will not be refunded.
6. Partner vouchers will be issued in Singapore Dollars.
7. Please click here for the full terms and conditions of partner vouchers.

1. Status credits (in the form of Elite miles) earned on Singapore Airlines, Star Alliance partner airlines, and Virgin Australia* will count towards KrisFlyer Elite Silver and KrisFlyer Elite Gold membership. Tier bonus or any type of promotional bonus are not applicable to Elite miles. KrisFlyer members must credit miles from a flight/transaction to their KrisFlyer account, to earn Elite miles to count towards KrisFlyer Elite Silver and KrisFlyer Elite Gold qualification or renewal.
   
   * Only applicable for Singapore Airlines codeshare flights operated by Virgin Australia within Australia, Trans-Tasman, and between Australia and the Pacific Islands
2. On Singapore Airlines,  Elite miles are awarded for travel on Singapore Airlines Suites, First, Business, Premium Economy and Economy Classes and in their corresponding booking classes as follows: 
   
   Accrual levels for flights on Singapore Airlines
   
   

   Cabin Class	Booking Class Fare	Accrual level (of actual miles travelled)
   Suites / First Class	A, F	200%
   Business Class	Z, C, J D, U	150% 125%
   Premium Economy Class	S, T R, L, P	125% 100%
   Economy Class	B, E, Y, M, H, W Q, N, V, K, G	100% 75% 50%

   
   By default, no Elite miles will be earned for tickets booked in G booking class on Singapore Airlines. Elite miles are not awarded on codeshare flights marketed by Singapore Airlines and operated by non-KrisFlyer partner airlines. For a list of KrisFlyer partner airlines, please click here. For tickets paid with KrisFlyer miles, Elite miles will be earned proportionate to the cash portion of the tickets (excluding airport taxes).
3. Elite miles required for KrisFlyer Elite Silver and KrisFlyer Elite Gold qualification and renewal are tracked and listed separately in the KrisFlyer account and account statement for the sole purpose of determining tier level status. Elite miles cannot be used to redeem for KrisFlyer awards or to redeem for airfares. Elite miles will be reset to zero at the end of each membership year for qualification and renewal of KrisFlyer Elite Silver and KrisFlyer Elite Gold membership.
4. Elite miles will be reset to zero at the end of a member’s individual Elite membership year, a period of 12 consecutive months starting from the date of membership upgrade/renewal.
5. KrisFlyer Elite Silver and KrisFlyer Elite Gold members may be entitled to certain rewards in addition to the benefits set out in these terms. These rewards will be governed by these terms as well as the terms and conditions set out in the Singapore Airlines’ website.
   PPS Club and Solitaire PPS Club members are not eligible for earning KrisFler Milestone Rewards.
6. From 1 September 2025, status credits (in the form of Non-Flight Elite Miles) earned on spend on Pelago (www.pelago.com), Kris+ (via the mobile application operated by Kris+ Pte Ltd) and KrisShop (www.krisshop.com) will count towards KrisFlyer Elite Silver and KrisFlyer Elite Gold membership. Tier bonus or any type of promotional bonus are not applicable to Elite miles.
   
   Non-Flight Elite Miles will be earned if a KrisFlyer member and/or PPS Club member has met any of the following conditions in a single transaction:
   
   

   How to Earn	PPS Club, Solitaire PPS Club, KrisFlyer Elite and KrisFlyer members will earn1
   Kris+ in Singapore Every SGD 1 spent2 on a Kris+ Qualifying Transaction	1 Elite mile for every SGD 1 spent
   Kris+ in Sydney and Melbourne Every AUD 1 spent2 on a Kris+ Qualifying Transaction	1 Elite mile for every AUD 1 spent
   KrisShop Every SGD 1 spent3 on a KrisShop Qualifying Transaction	1 Elite mile for every SGD 1 spent
   Pelago Every SGD 1 spent4 on a Pelago Qualifying Transaction	1 Elite mile for every SGD 1 spent

   
   ¹ KrisFlyer Elite and KrisFlyer members will earn both Non-Flight Elite Miles and Non-Flight PPS Value on Elites Miles Qualifying Transactions (as defined below). Non-Flight Elite Miles and/or Non-Flight PPS Value awarded will be rounded off to the nearest whole number.
   
   ² Kris+ Qualifying Transaction refers to the amount spent on or after 1 September 2025 (inclusive of GST and any related service charges) at Kris+ participating partners (as specified on the Kris+ mobile app) using credit or debit card using the in-app payment function of the Kris+ mobile app. For avoidance of doubt, a Kris+ Qualifying Transaction includes purchases from KrisShop and Pelago made using the in-app payment function of the Kris+ mobile app. 
   
   ³ KrisShop Qualifying Transaction refers to the  nett amount spent on or after 1 September 2025 with a credit or debit card at any of the following channels:
   1. online purchases made on KrisShop.com; or
   2. KrisShop purchases made inflight on Singapore Airlines or Scoot flights or via pre-order, provided that the Member quotes his or her KrisFlyer membership number during the transaction,
   
   but excludes KrisShop purchases made via the Kris+ mobile app, taxes and delivery charges.
   
   ⁴ Pelago Qualifying Transaction refers to the nett amount spent with a credit or debit card at any of the following channels, provided the Pelago travel experience under the booking is utilised on or after 1 September 2025:
   1. online bookings made on Pelago.com; or
   2. bookings made on the Pelago mobile app,
   
   but excludes Pelago bookings made via the Kris+ mobile app, taxes and delivery charges.
   
   For avoidance of doubt, a booking made before 1 September 2025 for a Pelago travel experience that is utilised before 1 September 2025 will not be eligible to receive Elite miles. 
   
   Elite miles accrued from Elite Miles Qualifying Transactions (as defined below) in accordance with these Terms and Conditions (“Non-Flight Elite Mile(s)”) shall count towards upgrading and renewal of KrisFlyer memberships, subject to the limits set out below: 
   
   

   Membership Tier	Upper Limit of Non-Flight Elite Miles towards KrisFlyer membership upgrades and/or renewals
   Upgrade to Elite Silver membership	Up to 5,000 Non-Flight Elite Miles in rolling 12-month period
   Renewal of Elite Silver membership	Up to 5,000 Non-Flight Elite Miles in Elite Silver membership renewal period
   Upgrade to Elite Gold membership	Up to 10,000 Non-Flight Elite Miles in rolling 12-month period
   Renewal of Elite Gold membership	Up to 10,000 Non-Flight Elite Miles in Elite Gold membership renewal period

   
   
   Non-Flight Elite Miles shall count towards earning KrisFlyer Milestone Rewards, subject to the limits set out below:
   
   

   Membership Tier	Upper Limit of Non-Flight Elite Miles towards KrisFlyer Milestone Rewards
   KrisFlyer (Basic)	Up to 5,000 Non-Flight Elite Miles within calendar year
   KrisFlyer Elite Silver	Up to 5,000 Non-Flight Elite Miles within calendar year
   KrisFlyer Elite Gold	Up to 10,000 Non-Flight Elite Miles within calendar year

   
   Once a KrisFlyer Elite Member or KrisFlyer Member or PPS Club Member or Solitaire PPS Club Member accrues the upper limit of Non-Flight Elite Miles earned from Elite Miles Qualifying Transactions (as set out in this clause), any subsequent Non-Flight Elite Miles accrued from Elite Miles Qualifying Transactions will not count towards membership upgrades or renewals, and/or KrisFlyer Milestone Rewards (as applicable).
   
   For the avoidance of doubt, in the event that a KrisFlyer Elite Member or KrisFlyer Member or PPS Club Member or Solitaire PPS Club Member has accrued the upper limit of Non-Flight Elite Miles as set out in this clause (as applicable), and subsequently has some or all of his or her Non-Flight Elite Miles reversed due to refunds of the relevant Kris+ Qualifying Transaction, Pelago Qualifying Transaction, and/or KrisShop Qualifying Transaction (each a “Elite Miles Qualifying Transaction(s)”), any subsequent Non-Flight Elite Miles accrued by such members  will not count towards membership upgrades or renewals and/or KrisFlyer Milestone Rewards (as applicable).
   
   The KrisFlyer miles and/or KrisPay miles for each Elite Miles Qualifying Transaction must be first accrued successfully in accordance with the applicable accrual timeframe specified in the Kris+ Terms of Use, KrisShopper Terms and Conditions, or Pelago’s Earn KrisFlyer Terms and Conditions before the corresponding Non-Flight Elite Miles may be credited. Members should allow up to 7 days for the Non-Flight Elite Miles to be credited to their account after the KrisFlyer miles and/or KrisPay miles have been credited for the relevant Elite Miles Qualifying Transaction.
   
   
7. The following transactions (“Excluded Transactions”) shall not be eligible for the earn of Elite miles:
   1. Welcome KrisFlyer miles earned from enrolment and/or KrisFlyer miles awarded as prizes under lucky draws 
   2. Transactions under which KrisFlyer miles are awarded under any other promotions conducted by SIA or any of SIA’s partners (“Promotions”) unless stated otherwise in the terms and conditions of the relevant Promotions. 
   3. Bonus KrisPay miles earned from bank conversion promotional activities within the Kris+ mobile app (such as through bonus campaigns or gamification) and all conversions from KrisFlyer miles to KrisPay miles. 
   
   In the event of any refunds of any transactions resulting in the accrual of Elite Miles (including but not limited to Non-Flight Elite Miles), Singapore Airlines has the sole and absolute discretion to reverse the corresponding number of Elite miles (including Non-Flight Elite Miles) awarded in respect of such refunded transactions. In the event that a KrisFlyer Elite Member would not have met the applicable criteria for upgrading to a higher KrisFlyer Elite membership tier, and/or the renewal of his or her Elite Silver or Elite Gold membership, but for the Elite miles (including any Non-Flight Elite Miles) earned from the refunded transaction, his or her membership tier will be downgraded in accordance with the KrisFlyer programme rules as may be specified from time to time. KrisFlyer Milestone Rewards earned from such refunded transactions will also be voided if the applicable KrisFlyer Milestone Rewards thresholds are not met as a result of such reversal. 

1. With effect from 1 September 2007, only PPS Value derived from Singapore dollars spent on Eligible Flights (defined as Flights on Singapore Airlines in Suites, First Class and Business Class only) will count towards qualification and/or renewal of PPS Club membership. PPS Value cannot be earned on Premium Economy and Economy Class.
   
   As such, even if a significant duration of the applicable eligibility period for qualification and/or renewal precedes 1 September 2007, Singapore Airlines shall be entitled to assess and determine (in its sole discretion and absolute opinion) a member’s eligibility for qualification and/or renewal of PPS Club membership on the basis of the PPS Value if the last day of the applicable eligibility period for qualification and/or renewal is on or after 1 September 2007. Further, on or after 1 September 2007, the PPS Value programme guide for qualification and/or renewal shall apply in lieu of the PPS Club Miles Programme Guide.
2. PPS Value shall be derived (in Singapore Airlines’ sole discretion and absolute opinion) from the actual amounts (excluding airport taxes) spent and/or transacted by members, in Singapore dollars, for commercial air tickets (which would exclude award redemption, redemption tickets, industry, agency, discounted or sponsored tickets) on Eligible Flights (as defined in sub-paragraph (a) above). For tickets paid with KrisFlyer miles, PPS Value will only be earned on the cash portion of the tickets (excluding airport taxes).
   
   If the actual amounts are spent and/or transacted in other currencies, these amounts shall be converted to Singapore dollars on the basis of the IATA monthly exchange rate in the month of ticketing. PPS Value shall not be used to redeem KrisFlyer awards or redeem for airfares. PPS Value can only be earned once per flight for each person, regardless of the number of seats purchased.
3. Members who qualify (and continue to qualify upon renewal) for PPS Club as well as KrisFlyer Elite Silver or KrisFlyer Elite Gold will be accorded the programme privileges for and benefits of the PPS Club. Members are not allowed to accumulate benefits and privileges for both programmes.
4. Supplementary Solitaire PPS Club members will enjoy many of the service benefits accorded to the principal Solitaire PPS Club members. However, Supplementary Solitaire PPS Club members will earn PPS Value in their account based on their own membership status within the KrisFlyer or PPS Club programmes (as is applicable).
5. PPS Club benefits vary on Singapore Airlines’ codeshare flights.
6. Members of PPS Club may be entitled to certain rewards in addition to the benefits set out in these terms. These rewards will be governed by these terms as well as the terms and conditions set out in the Singapore Airlines’ website.
   
   KrisFlyer, KrisFlyer Elite Silver and KrisFlyer Elite Gold members are not eligible to earn PPS Rewards.
7. From 1 September 2025, status credits (in the form of Non-Flight PPS Value) earned on spend on Pelago (www.pelago.com), Kris+ (via the mobile application operated by Kris+ Pte Ltd) and KrisShop (www.krisshop.com) will count towards PPS Club and Solitaire PPS Club membership. Tier bonus or any type of promotional bonus are not applicable to PPS Value.
   
   Non-Flight PPS Value will be earned if a KrisFlyer and/or PPS Club member has met any of the following conditions in a single transaction:
   
   

   How to Earn	PPS Club, Solitaire PPS Club, KrisFlyer Elite and KrisFlyer members will earn 1
   Kris+ in Singapore Every SGD 1 spent on a Kris+ Qualifying Transaction	1 PPS Value for every SGD 3 spent
   Kris+ in Australia Every AUD 3 spent via a Kris+ Qualifying Transaction	1 PPS Value for every AUD 3 spent
   KrisShop Every SGD 3 spent on a KrisShop Qualifying Transaction	1 PPS Value for every SGD 3 spent
   Pelago Every SGD 3 spent on a Pelago Qualifying Transaction	1 PPS Value2 for every SGD 3 spent

   
   ¹ PPS Club Members will earn both Non-Flight PPS Value and Non-Flight Elite Miles on Elite Miles Qualifying Transactions. Non-Flight PPS Value and/or Non-Flight Elite Miles awarded will be rounded off to the nearest whole number.
   ² For avoidance of doubt, a booking made before 1 September 2025 for a Pelago travel experience that is utilised before 1 September 2025 will not be eligible to receive PPS Value.
   
   
   PPS Value accrued from PPS Value Qualifying Transactions (as defined below) in accordance with these Terms and Conditions (“Non-Flight PPS Value”) shall count towards upgrading and renewal of PPS Club memberships, subject to the limits set out below:
   
   

   Membership Tier	Upper Limit of Non-Flight PPS Value towards PPS Club membership upgrades / renewals
   Upgrade to PPS Club membership	Up to 2,500 Non-Flight PPS Value in rolling 12-month period
   Renewal of PPS Club membership	Up to 2,500 Non-Flight PPS Value in PPS Club membership renewal period
   Upgrade to Solitaire PPS Club membership	Up to 5,000 Non-Flight PPS Value in PPS Club membership period
   Renewal of Solitaire PPS Club membership (for members who qualified on or after 1 June 2018)	Up to 5,000 Non-Flight PPS Value in Solitaire PPS Club membership renewal period
   Renewal of Solitaire PPS Club membership (for members who qualified before 1 June 2018)	Up to 2,500 Non-Flight PPS Value in Solitaire PPS Club membership renewal period

   
   
   Non-Flight PPS Value shall count towards earning PPS Rewards, subject to the limits set out below:
   
   

   Membership Tier	Upper Limit of Non-Flight PPS Value towards PPS Rewards
   PPS Club Members	Up to 2,500 Non-Flight PPS Value in PPS Club membership renewal period
   Solitaire PPS Club (for members who qualified before 1 June 2018)	Up to 2,500 Non-Flight PPS Value in PPS Club membership renewal period
   Solitaire PPS Club (for members who qualified on or after 1 June 2018)	Up to 5,000 Non-Flight PPS Value in PPS Club membership renewal period

   
   
   Once a KrisFlyer Elite Member or KrisFlyer Member or PPS Club Member or Solitaire PPS Club Member accrues the upper limit of Non-Flight PPS value earned from PPS Value Qualifying Transactions (as set out in this clause), any subsequent Non-Flight PPS value accrued from PPS Value Qualifying Transactions will not count towards membership upgrades or renewals and/or PPS Rewards (as applicable).
   
   For the avoidance of doubt, in the event that KrisFlyer Elite Member or KrisFlyer Member or PPS Club Member or Solitaire PPS Club Member has accrued the upper limit of Non-Flight PPS Value as set out in this clause, and subsequently has some or all of his or her Non-Flight PPS Value reversed due to refunds of the relevant Kris+ Qualifying Transaction, Pelago Qualifying Transaction, or KrisShop Qualifying Transaction (each a “PPS Value Qualifying Transaction(s)”), any subsequent Non-Flight PPS Value accrued by such member will not count towards membership upgrades or renewals and/or PPS Rewards (as applicable). 
   
   The KrisFlyer miles and/or KrisPay miles for each PPS Value Qualifying Transaction must be first accrued successfully in accordance with the applicable accrual timeframe specified in the Kris+ Terms of Use, KrisShopper Terms and Conditions,  and Pelago’s Earn KrisFlyer Terms and Conditions before the corresponding Non-Flight PPS Value may be credited. Members should allow up to 7 days  for the Non-Flight PPS Value to be credited to their account after the KrisFlyer miles and/or KrisPay miles have been credited for the relevant PPS Value Qualifying Transaction. 
8. Excluded Transactions (as defined above) are not eligible for earn of PPS Value. In the event of any refunds of any transactions resulting in the accrual of PPS Value (including but not limited to Non-Flight PPS Value), Singapore Airlines has the sole and absolute discretion to reverse the corresponding number of PPS Value (including Non-Flight PPS Value) awarded in respect of such refunded transactions. In the event that a PPS Club Member or Solitaire PPS Club Member would not have met the applicable criteria for upgrading to a higher PPS Club membership tier, and/or the renewal of his or her PPS Club or Solitaire PPS Club membership, but for the PPS Value (including any Non-Flight PPS Value) earned from the refunded transaction, his or her membership tier will be downgraded in accordance with the KrisFlyer programme and/or PPS membership rules as may be specified from time to time, and any corresponding PPS Club Renewal Gift vouchers and/or PPS Club Upgrade Gift Vouchers will be reversed. PPS Rewards earned from such refunded transactions will also be voided if the applicable PPS Rewards thresholds are not met as a result of such reversal.

1. “award ticket(s)” refers to tickets marketed by Singapore Airlines as Advantage and Saver awards, which may be redeemed using KrisFlyer miles on the terms set out in award charts published on singaporeair.com.sg as may be supplemented or updated from time to time. 
2. “upgrade award(s)” refers to upgrades on a commercial Singapore Airlines flight marketed by Singapore Airlines as Advantage and Saver upgrade awards, which may be redeemed using KrisFlyer miles on terms set out  in the upgrade award charts published on singaporeair.com as may be supplemented or updated from time to time.
3. “award travel” refers to travel on award tickets and/or upgrade awards.
4. “redemption ticket(s)” refers to tickets marketed by Singapore Airlines as Access Redemption tickets, and which may be redeemed using KrisFlyer miles at rates to be specified by SIA in the booking flow on singaporeair.com, and “redemption travel” refers to travel on a redemption ticket. The redemption and use of redemption tickets is subject to any terms and conditions that may be published by SIA on singaporeair.com as may be supplemented or updated from time to time. Redemption tickets are available only on flights operated and marketed by Singapore Airlines. For avoidance of doubt, redemption tickets are not available for codeshare flights marketed by Singapore Airlines and operated by codeshare partners, as well as flights marketed by codeshare partners and operated by Singapore Airlines.

1. Members will only be eligible for award travel or redemption travel if they clearly indicate at the time of reservation that they are redeeming KrisFlyer miles for the flight desired. Guaranteed reservation in Economy Class for PPS Club members does not apply for redemption booking. Award tickets and redemption tickets are subject to availability at the time of redemption, which may be capacity-controlled by the operating carrier. 
   
   
2. No industry discount or agency discount tickets are eligible for redemption of upgrade awards using KrisFlyer miles.
   
   Subject to Section I Clause 17(e), no award tickets and redemption tickets are eligible for (a) redemption of upgrade awards using KrisFlyer miles, and (b) purchase of cabin class upgrades using “Pay with Miles”, cash, credit card, debit card, or any other forms of payment. For avoidance of doubt, purchase of cabin class upgrades includes, but is not limited to, the following:
   1. Purchase of an upgrade using mySQupgrade
   2. Purchase of an upgrade by topping up of the fare difference.
      
      All cabin class upgrades (whether purchased or redeemed with KrisFlyer miles) are subject to availability.
3. An award ticket or redemption ticket may be reissued, but only for travel by the same person and provided no part of the award ticket or redemption ticket has been used. Additional KrisFlyer miles may be applicable. If the new journey requires fewer KrisFlyer miles, the excess cannot be refunded. The award ticket or redemption ticket at the point of reissue must still be valid. There will be a reissue fee for each ticket. The reissued ticket must have the same expiry date as the original ticket and it must be for the same airline. However, if the date of the first flight on the reissued ticket is earlier than that of the original ticket, then the expiry date of the reissued ticket will be readjusted to the earlier date accordingly.
4. All award tickets and redemption tickets are valid for twelve months from the date of first issuance, unless otherwise specified.
5. Award tickets and redemption tickets under the following fare classes are eligible for purchase of cabin class upgrades using “Pay with Miles”, credit card or debit card, where such purchase is made via the check-in counter of the airport (after the check-in counter for the flight opens and within 9 hours from the scheduled time of flight departure):
   1. Economy Class tickets booked in Y, B, M or X class,
   2. Premium Economy tickets booked in S, T or P class, and
   3. Business Class tickets booked in Z, C, J, U, D or I class
      
      In an itinerary with multiple sectors, only the sectors booked under one of these classes which are not under an industry discount or agency discount ticket are eligible for purchase of cabin class upgrades under this clause.

1. Award travel and redemption travel must be via a published route on singaporeair.com (subject to seat availability). Backtracking for award travel and redemption travel is not permitted except as required by route restrictions. Backtracking occurs when a journey does not continue in the same direction in which it began. An itinerary containing a backtracking sector not required by route restrictions may require separate tickets.
2. Award travel on Singapore Airlines and Star Alliance partners can be ticketed as one itinerary. Award travel on all other participating airlines must be ticketed separately.
3. Please refer to the table below for the validity and number of complimentary stopovers available with each award ticket or redemption ticket type.
4. Subject to sub-clause (c), complimentary stopovers are only permitted for durations of up to 30 days. Such stopovers may be added via singaporeair.com. Paid stopovers are not permitted for tickets issued after 1 August 2022.
5. Additional stopovers are no longer permitted for award redemption tickets issued on or after 1 August 2022 regardless of the class of travel. Two separate redemption bookings will be required for stopovers of more than 30 days for award redemption tickets issued on or after 1 August 2022. The following terms shall apply to award tickets and redemption tickets: 
   
   

   	Saver Awards	Advantage Awards	Access Redemption
   One-Way	No stopover	1 stopover	1 stopover
   Round Trip	1 stopover	2 stopovers	2 stopovers
   Validity of award/redemption tickets	12 months	12 months	12 months

    
6. When a member claims an award or redemption ticket in a class of service that is available on only certain sectors of a trip, a lower class of service may be substituted by Singapore Airlines for the other sectors of the trip. The number of KrisFlyer miles required to redeem the award or redemption travel for the entire itinerary may be determined according to the actual classes of service flown or the highest class of service flown.
7. If a member wishes to claim an award for an itinerary that is not available on the award chart, he or she may combine two or more redemptions to do so.

1. Members who have at least 50% of the KrisFlyer miles needed to redeem an award ticket or redemption ticket may purchase up to a maximum of 50% of the remaining KrisFlyer miles needed to redeem an award or redemption ticket. KrisFlyer miles can be purchased during the online redemption booking process for flights on Singapore Airlines, or by calling KrisFlyer Membership Services.
2. KrisFlyer miles can only be purchased and used against the redemption of award tickets issued on Singapore Airlines, Star Alliance airlines and other partner airlines (excluding Scoot), and redemption tickets, unless otherwise specified. KrisFlyer miles cannot be used to redeem for all or a part of Singapore Airlines airfares acquired on singaporeair.com.
3. Purchased KrisFlyer miles must be redeemed immediately.
4. KrisFlyer miles can be purchased at USD 0.04, or the local currency equivalent, per mile.
5. The amount paid by credit card for the KrisFlyer miles purchased is not refundable.

1. Upgrade awards are subject to the rules of purchased tickets. For upgrade award ticket redemption, a copy of the purchased commercial ticket or passenger receipt is required for verification and reissue.
2. Two-class upgrades are now available for upgrades from Economy Class to Business Class for flights with a Premium Economy Class cabin are available with effect from 3 January 2019. Double upgrades are not permitted for all other combinations.
3. In the event that a ticket (which is not an industry discount, agency discount, award ticket or redemption ticket) is upgraded to a higher cabin class using (a) redemption of upgrade awards using KrisFlyer miles; or (b) purchase of cabin class upgrades (as defined in section I, clause 17(b)) using “Pay with Miles”, cash, credit card, debit card, or any other forms of payment, the accrual of KrisFlyer miles and/or status credits (i.e. Elite miles, PPS Value) shall be based on the value of the original ticket prior to the application of the upgrade. 
4. The only tickets eligible for redemption of upgrade awards using KrisFlyer miles are Standard and Flexi tickets, being
   1. Economy Class tickets booked in Y, B, E, M, H, or W class,
   2. Premium Economy tickets booked in S, T, P or L class, and
   3. Business Class tickets booked in Z, C, J or U class,
   which are not industry discount, agency discount, award tickets or redemption tickets.
   
   In an itinerary with multiple sectors, only the sectors booked under one of these classes which are not under an industry discount ticket, agency discount ticket, award ticket or redemption ticket are eligible for upgrade award redemption.
   
   Redemption rates and other terms and conditions for upgrade awards are found in the upgrade award chart issued by Singapore Airlines on singaporeair.com, as may be supplemented or updated from time to time.  
5. All award charts for upgrades are based on one-way trips. Round-trip upgrades require double the KrisFlyer miles of a one-way upgrade.
6. No complimentary stopover is permitted for one-way Saver upgrades. One complimentary stopover is permitted for round-trip Saver upgrades. One complimentary stopover is permitted for one-way Advantage upgrades. Two complimentary stopovers are permitted for round-trip Advantage upgrades. For bookings issued on or after 1 August 2022, complimentary stopovers exceeding 30 days and paid stopovers of any duration will no longer be offered. Two separate redemption bookings will be required for stopovers of more than 30 days for award redemption tickets issued on or after 1 August 2022.
7. Upgrade awards cannot be redeemed on partially used tickets.
8. For any change(s) to the date(s) of travel, the purchased commercial ticket and the upgrade awards can be revalidated subject to availability in accordance with these terms. In the event of any other changes to the purchased commercial tickets, KrisFlyer miles used for the upgrade awards shall be refunded.
9. Upgrades are available only on flights operated and marketed by Singapore Airlines. This excludes codeshare flights marketed by Singapore Airlines and operated by codeshare partners, as well as flights marketed by codeshare partners and operated by Singapore Airlines. Upgrades are also available on the Star Alliance airlines listed under Section J below.

1. Only upgrade awards, round-trip award tickets, one-way award tickets, round-trip redemption tickets and one-way redemption tickets are available for online redemption.
2. Members can only make bookings for themselves or for their redemption nominees. Passport numbers may be required.
3. KrisFlyer members under 12 years of age are not eligible to redeem their KrisFlyer miles online, unless a Redemption Nominee of 18 years old or above is travelling with him/her on the same flight. KrisFlyer members between 12 and 17 years of age who are travelling unaccompanied, are required to bring along a signed copy of the Unaccompanied Minors Assistance and Handling form, which is to be completed by their parents or legal guardians, during check-in.
4. Airport taxes must be paid for by credit card.
5. Updates / changes to members' bookings will be sent via email. Members are to ensure that their email addresses are valid before carrying out online redemption bookings.

1. Redemptions for Star Alliance Awards or Star Alliance Upgrade Awards on singaporeair.com will roll out progressively with effect from 7 December 2017, in accordance with procedures that may be enforced from time to time for issuing awards. Please contact Singapore Airlines if your preferred Star Alliance airline does not appear in your search results. Alternatively, download and fill up the Reservation request form. In such instances, service fees for Star Alliance redemptions done offline will be waived.
2. Travel agencies cannot issue Star Alliance Awards or Star Alliance Upgrade Awards.
3. KrisFlyer miles must be valid when an award ticket or upgrade certificate is issued. For this reason, members should ensure that ticketing takes place before the KrisFlyer KrisFlyer miles expire. Members must ensure that they have sufficient KrisFlyer miles in their account before an award ticket or upgrade certificate is issued.
4. Members must report any suspected unauthorised award claims from their KrisFlyer account within three months of the unauthorised transaction activity for any corrective action to be possible.
5. All KrisFlyer miles required for an award or upgrade award must be earned by the same member, under the same account number.
6. Travel on Star Alliance Award tickets and Star Alliance Upgrade Awards is subject to capacity controls by the partner airline. The partner airline reserves the right to allocate in its sole discretion the number of seats available for the Star Alliance Award tickets and Star Alliance Upgrade Awards on each flight, which may limit the number of seats available for Star Alliance Award tickets and Star Alliance Upgrade Awards. Seats for Star Alliance Award tickets and Star Upgrade Awards may not be available on all flights or in all classes, even though there may be physical seats available to fare-paying passengers for booking. In addition, some partner airlines may impose blackout periods when award redemption is not permitted.
7. KrisFlyer miles can only be used to redeem awards or upgrade awards. Award redemption cannot be combined with any other means of payment.
8. A passenger's use of an award is subject to the Terms and Conditions set by both the issuing airline and the participating airline providing the carriage.
9. All carriage on and all tickets issued on behalf of a participating airline are subject to each participating airline’s Conditions of Carriage, copies of which may be obtained directly from the participating airline.

1. An itinerary may contain flights operated by a Star Alliance member airline (excluding Singapore Airlines), or flights operated by two or more Star Alliance member airlines (including Singapore Airlines). A maximum of six travel segments are allowed per itinerary.
2. Travel is subject to blackout dates, capacity control and schedule changes by the operating Star Alliance member airline.
3. All reservations must be confirmed before ticketing. Waitlisting is not permitted except on Singapore Airlines operated segments only.
4. If your itinerary includes bookings in different classes of service, the award level corresponding to the highest class will apply for the whole award ticket.
5. A one-way award requires half the number of KrisFlyer miles required for a round-trip award, and is only applicable to the list of airlines as specified in the Star Alliance chart here, provided there is no stopover included in the one-way award itinerary.
6. One complimentary en route stopover is permitted for round-trip awards, unless otherwise stated below. Additional stopovers are no longer permitted for redemption award tickets issued on or after 1 August 2022.
7. Complimentary stopovers are not permitted in a purely domestic itinerary, or within the country of departure in an international itinerary.
8. Complimentary stopovers are not permitted if an itinerary contains only European cities, or is between the United States, Canada, Puerto Rico or U.S. Virgin Islands.
9. Complimentary stopovers are not permitted for one-way awards.
10. A stopover is defined as a connection above four hours in an itinerary within or between the United States, Canada, Puerto Rico or U.S. Virgin Islands, or a connection above 24 hours in all other itineraries.
11. The original outbound departure point may not be used as a transfer point to the final destination on the return leg.
12. One origin or destination open-jaw is permitted for a round-trip award (e.g. fly Singapore to San Francisco, then LA to Singapore; or fly Seoul to Singapore, then take a return leg to Tokyo). Open-jaws are permitted across different award zones but the higher award level will apply. En route open-jaws are not permitted.
13. Side trips are not permitted. A separate award ticket is required for a side trip.
14. Backtracking is not permitted. Travel must be made via the most direct route.
15. You can only make changes to the destination or airline on an issued ticket if travel has not commenced. Such changes will require re-issuance of tickets at a service charge. Please refer to Service Fees for the relevant fee.
16. Award tickets are subject to, and the passenger is responsible for, applicable departure taxes; other airport or government handling fees; and any fuel or other surcharges imposed by Singapore Airlines or any other partner airlines. Payment for such taxes, fees or charges will be in US dollars or the local currency equivalent and will be collected at the time of ticketing.
17. On ANA domestic flights, only Economy Class is open for redemption booking.
18. Award redemption on First Class service on SWISS is not available.

1. Normal Star Alliance Award travel restrictions apply.
2. You must travel in a continuous eastbound or westbound direction, beginning and ending in the same country. You must make only one crossing of the Atlantic Ocean and only one crossing of the Pacific Ocean. You are allowed an origin open-jaw in the same country.
3. Your total travel distance must not exceed 35,000 miles. You are allowed a maximum of 16 segments in your itinerary.
4. You may include a maximum of seven complimentary stopovers in your itinerary. The same stopover restrictions for Star Alliance Awards apply for Round The World Awards. In addition, you may stopover only once in each city and no more than twice in any one country. You may not purchase additional stopovers. Surface sectors are permitted but count as stopovers.

*Round The World Awards will not be available for ticketing via Singapore Airlines from 1 May 2024. Award tickets issued before 1 May 2024 will remain valid.

1. Upgrades are available to the next higher class of service. Double class upgrades are not permitted.
2. Only selected booking classes on the participating airlines, as specified here, are eligible for upgrades.
3. Only confirmed and ticketed bookings are eligible for upgrades. Industry discount, agency discount or award tickets cannot be used for upgrades.
4. Only flights marketed and operated by the same participating airline are eligible for upgrades. Codeshare flights are not eligible.
5. Only a single segment of the trip can be upgraded at a time.
6. Up to four passengers in a single booking can be upgraded using KrisFlyer miles from one KrisFlyer account. Partial upgrade of some passengers within a booking is not permitted. If KrisFlyer members wish to upgrade some passengers within the booking, the commercial booking will need to be split accordingly.
7. Upgrades must be confirmed at least 24 hours before departure. Standby upgrades at the airport are not permitted.
8. KrisFlyer miles and/or status credits earned for travel using an upgrade award will be based on the original booked commercial class.
9. The participating airlines are Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca-TACA, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Shenzhen Airlines, South African Airways, SWISS, TAP Portugal, Thai Airways, Turkish Airlines and United Airlines, as well as such other airlines as may be advised by Singapore Airlines from time to time.
10. Upgrade requests on ANA may only be made within 56 days before departure, and are not available on ANA domestic flights.

1. When a member first qualifies into the PPS Club, all valid KrisFlyer miles in their account at point of qualification will no longer expire.
2. If they are unable to requalify for PPS Club membership, their KrisFlyer miles will be reset to expire after three years at 23:59 hours Singapore time (GMT +08:00 hours) on the last day of the equivalent month at the point which the member fails to requalify and becomes an Elite member. For example, if a member fails to requalify as a PPS Club member and becomes a KrisFlyer Elite Silver or KrisFlyer Elite Gold member on 1 July 2017, the KrisFlyer miles in their KrisFlyer account will expire at 23:59 hours Singapore time (GMT +08:00 hours) on 31 July 2020

1. The KrisFlyer account of an individual aged between 2 and 16 years (“Minor”) can only be linked with the KrisFlyer account of a parent/guardian, aged 16 and above.
2. Once KrisFlyer accounts are successfully linked, a Minor cannot link his or her KrisFlyer account to the KrisFlyer account of another person.
3. Linked KrisFlyer accounts will be automatically de-linked if the Minor’s account is closed, expires, or when the Minor turns 16 years old.
4. Each Minor’s KrisFlyer account can be linked to only one parent/guardian’s KrisFlyer account.
5. Each parent/guardian’s KrisFlyer account can be linked with the KrisFlyer accounts of up to five Minors.

1. A Minor must not have accrued any KrisFlyer or KrisPay miles from the conversion of bank points or via spend on KrisFlyer co-branded cards in the 36 months before a request for a transfer of KrisFlyer miles is made.
2. A Minor must have accrued KrisFlyer miles from flying on Singapore Airlines, Scoot, or any of our partner Airlines at least once in the 36 months before a request for a transfer of KrisFlyer miles is made.
3. KrisFlyer miles can only be transferred one-way from the KrisFlyer account of a Minor to the linked account of a parent/guardian.
4. All transfers of KrisFlyer miles are final and cannot be reversed once completed.
5. A maximum of 50,000 KrisFlyer miles can be transferred from a Minor’s KrisFlyer account in a calendar year.
6.  A transfer of KrisFlyer miles from the KrisFlyer account of a Minor to the KrisFlyer account of a parent/guardian will not change the expiration date of the relevant KrisFlyer miles, except when:
   
   i.  The Minor is a PPS Club member and the parent/guardian is not a PPS Club member, in which case the transferred KrisFlyer miles will expire three years from the date of the transfer; and
   
   ii.  The parent/guardian is a PPS Club member and Minor is not a PPS Club member, in which case the transferred KrisFlyer miles will have no expiration date.