Singapore Airlines

Contact us

Travel Insurance Customer Service & Claims

Here are the contact details that you need to know for your travel insurance policy:


Emergency Medical Assistance

For emergency assistance, please call our 24-hour Emergency Assistance Hotline at +64 9 359 1645

Dedicated Customer Service 

For insurance-related enquiries, or changes to your policy, please e-mail or call our Customer Service Hotline 0800 466 319.

For a list of frequently asked questions, please visit our extensive FAQ Page

How to File an Insurance Claim

To download the claim form, please click here.

For COVID-19 related claims, please prepare the following documents:

Overseas Medical & Emergency Medical Evacuation & Repatriation / Out-of-country COVID-19 Diagnosis Quarantine Allowance

  • Original Doctors / Hospital accounts and receipts
  • Original Doctors Certificate

Reimbursement of Cancellation Fee, Loss of Deposits / Curtailment or Incompletion of your trip

  • Original Receipts and/or Tickets relating to loss of deposits or additional expenses incurred
  • Substantiation i.e. Original Doctor/Hospitals Certificate relating to the Sick person or letter relating to cancellation
  • Documentation confirming whether any refund due for the unused prepaid bookings

Please e-mail us at or call AIG Customer Service Hotline at 0800 466 319 for any claims-related enquiries.
Travel insurance

Travel insurance

This travel insurance product is underwritten by AIG Insurance New Zealand Limited. Copyright © 2019. All rights reserved.