Singapore Airlines

Privacy Policy

Last Updated: 12 February 2020

California residents, please see our new California Privacy Notice here.

This Privacy Policy applies to Singapore Airlines Limited (“SIA”) and SilkAir (Singapore) Private Limited (“SilkAir”, and collectively with SIA, “we”, “us”, “our”).

SIA is a corporation registered in the Republic of Singapore with company number 197200078R and a registered office at 25 Airline Road, Airline House, Singapore 819829.

SilkAir is a corporation registered in the Republic of Singapore with company number 197500236D and a registered office at 25 Airline Road, Airline House, Singapore 819829, and is a fully-owned subsidiary of SIA.

For the purposes of the General Data Protection Regulation (“GDPR”) and other applicable data protection laws, we are the data controller. Our data protection officer can be contacted at dpo@singaporeair.com.sg. Our representative in the European Union is our UK establishment, Singapore Airlines Limited, a branch registered at Building 11, Chiswick Park, 566 Chiswick High Road, London W4 5YS, United Kingdom.

If you have made a flight booking with us but one or more flights in your booking are to be operated by other airline(s), such other airline(s) are also a “data controller” for the purposes of the GDPR. If you have made a booking for non-flight services through us, including hotel or car rental bookings, the provider of such services is also a “data controller”. You may access the privacy policies of the other airlines and non-flight service providers via their own websites or request a copy of the same from them directly.

We collect, use and disclose Customer Data (as defined below) in order to provide you with a safe, smooth, efficient and customised experience with us. The collection, use and disclosure of Customer Data enables us to provide services and products that are most likely to meet your needs and requirements. This Privacy Policy outlines our policy and responsibility in relation to the collection, use and disclosure of Customer Data.

By continuing to use our services, you signify that you have read and understood this Privacy Policy.

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SUMMARY

What information do we collect about you?

We collect information when you purchase flights or other products on our website, mobile application or when you travel with us, such as your contact details, travel information and credit card details. We also collect information about your preferences from your interactions with our in-flight and ground-based staff, and from specific requests you make. In addition, we collect device and technical information from you, and any other information you may submit when you use our website or mobile application. More Information

How will we use the information about you?

We use your information to fulfil our contract of carriage with you or otherwise deliver any other products or services you have requested for or signed up to, and to administer your membership with our frequent flyer programme, KrisFlyer, our corporate travel programme for small and medium enterprises, HighFlyer, and/or our Registered Customer programme. We only use your passport number and other national identification information where this is required by law, or where we need to verify individual identities to a high degree of fidelity to prevent fraudulent claims or transactions. We will only do so where we have assessed that there is no suitable alternative to collecting or using such national identification information, and that a failure to accurately identify an individual to a high degree of fidelity could pose significant safety or security risks, or a risk of significant impact or harm to any individuals or to us. We also use your information to maintain our website and mobile application, and to tailor our products and services to your preferences to provide the best service possible. In addition, we use your information to market our products and services to you, and those of our group companies, partners and agents (with your consent where required by applicable laws). More Information

Who do we share your information with?

We share your data with our third party service providers, to the extent necessary for them to provide their services, such as payment processors, ground-operating personnel and in-flight entertainment. We use these third parties’ services solely to process or store your information for the purposes described in this policy. We also share your information with our interline, code share and strategic alliance partners, other carriers who help us provide our services, related group companies, our overseas stations, government bodies as required by applicable laws and your authorised representatives. More Information

Where do we process your information?

Our servers are located in Singapore, Germany, Japan and the United States. We transfer your information to airports and ground staff in destinations that you are flying to and where we operate. Our staff are located in our offices around the world. More Information

How long do we keep hold of your information?

We retain your information for as long as it is necessary to fulfil the purpose for which it was collected, for the legal or business purposes of SIA, or as required by applicable laws. We will usually keep your Customer Data for up to 7 years to ensure that any contractual disputes can be addressed. For EU and Swiss residents, we will endeavour to delete your Customer Data within 30 days of a request for erasure, or contact you if it will take longer. More Information

How can I exercise my rights over my information?

You may have various rights in relation to your data.

More Information for non-EU residents

More Information for EU and Swiss residents 

Dispute Resolution

If you have any concerns or complaints, please contact us here.

How will we notify you of changes?

We will amend this Privacy Policy from time to time and the updated versions will be posted on our website and date stamped so that you are aware of when the Privacy Policy was last updated. Please check back frequently to see any updates or changes to this Privacy Policy. If we make any material changes to this Privacy Policy, we will provide notice including by displaying a banner on our website.

More Information

 

1. The types of Customer Data we collect
2. Is the provision of Customer Data required?
3. How we use your Customer Data
4. Disclosure of your Customer Data
5. Transfer of information overseas
6. Non-EU and Non-Swiss Data Subject Rights
7. EU Data and Swiss Subject Rights
8. Retention
9. Accuracy
10. Security safeguards
11. Other websites and services
12. Minors
13. Updates to the privacy policy
14. Contact us