With the Kris+ app, KrisFlyer members can transfer their KrisFlyer miles to KrisPay miles through the in-app’s Transfer function, and then redeem their KrisPay miles for their everyday purchases at partner outlets.

KrisPay miles are valid for 6 calendar months after the month of transfer. For example, if you transferred 100 KrisPay miles into your KrisPay Wallet on any day in January 2019, they will expire on 31 July 2019, at 23:59 hours Singapore time (GMT +08:00 hours). Once your KrisPay miles have expired, there will be no extension of the validity period of these KrisPay miles. KrisFlyer members may tap on ‘Wallet’ in the menu bar to view the number of KrisPay miles they have expiring in the current month.

This means you can offset approximately S$0.10 from your redemption with 15 KrisPay miles. This conversion rate may be subject to change. Please refer to the terms and conditions of Kris+.

Partner Privileges are deals offered by Kris+ partners. To enjoy a Kris+ Partner Privilege, scan the Kris+ partner’s QR code and pay for the purchase either by redemption of KrisPay miles or payment via your Apple Pay/ Google Pay setup in the Kris+ mobile app.

For the optimal experience, we recommend that you enable the following settings on your Kris+ app:

• Push notifications – To be notified of expiring KrisPay miles, latest promotions and transactions made
• Camera access – To enable redemption via QR code scanning at our partners’ outlets;
• Location services – To discover Partner Privileges and Kris+ partners around your current location; and
• Camera and Storage access – To personalise your profile picture.

Yes. However, for the security of your account, you are encouraged to log out once you’ve completed your transactions.

Kris+ uses 2-Factor Authentication (2FA) as a security measure upon first log-in on a new device. You will be sent a One-Time-Password (OTP) to either your registered mobile number or email address. Please ensure that your mobile number and/or email address in your KrisFlyer account is/are updated correctly. After successfully logging into your Kris+ account for the first time, subsequent logins will not require a 2FA verification again unless you log in via a new mobile device.

Currently, KrisPay miles can be earned and redeemed only at partners’ outlets in Singapore. Partner Privileges can be enjoyed at selected partner outlets in Singapore and overseas.

KrisPay miles cannot be transferred to or pooled together with another Kris+ user.

1 KrisFlyer mile is equivalent to 1 KrisPay mile. Please note that the dollar value displayed on the Transfer screen is indicative and is merely meant to provide an approximate estimate of the dollar value of your desired KrisFlyer miles.

The conversion rate differs for each partner. You can key in the number of earned partner reward points you wish to convert in the transfer screen, and the number of KrisPay miles you will receive through the conversion will be reflected on the screen.

As the transfer process into your KrisPay Wallet is one-way, we will not be able to process any reversals. Please ensure that the KrisFlyer miles or earned partner reward points you wish to convert to KrisPay miles are correct before proceeding to confirm the transfer. No conversion transactions can be reversed.

The Kris+ partners participating in the rewards points conversion programme are listed in the Transfer screen. At present, this feature is available for DBS, UOB, Citibank and CapitaStar.

Kris+ does not charge administrative/service fees for such conversions. Any administrative/service fees levied by our partners, if applicable, will be displayed at the point of the conversion request and will be collected directly by the partner.

Please ensure that you are using valid partner log in credentials when accessing the partner Transfer page. In addition, please check that the partner reward points are eligible for conversion to KrisPay miles. This is governed by the respective partner’s Terms and Conditions, which can be viewed from the partner conversion page or on the partner’s website.

You will be automatically logged out of your partner account (e.g. DBS/UOB/Citibank/CapitaStar) after you make your conversion transaction. If you wish to convert additional earned partner rewards points, please log in again to your partner account and follow the conversion steps shown in the app.

KrisPay miles are earned from your purchases from our participating partners that are paid for using credit card or debit card payments via the Kris+ mobile app (“Automatic award of miles”). KrisPay miles cannot be purchased. For participating partners who award miles, KrisPay miles will be automatically awarded for every dollar paid by card via Apple Pay/ Google Pay setup in the Kris+ mobile app.

Unless excluded by a Kris+ privilege’s terms and conditions, KrisPay miles can be earned from Kris+ privilege purchases made via Apple Pay/ Google Pay setup in the Kris+ mobile app.

The earn rate differs among partners and sometimes among outlets of a specific partner. More information can be found on the partner/privilege details screen.

Currently, not every partner enables you to earn KrisPay miles for purchases made at their outlets. To see which partners you can earn KrisPay miles at, tap on ‘Discover’ in the menu bar> Explore Places> View more and filter ‘Earn miles’.

The refund of purchases made with credit or debit card via Kris+ mobile application is subject to each partner’s terms and conditions. If a refund is made at a partner outlet, the corresponding KrisPay miles / KrisFlyer miles originally awarded to the relevant account that was earned from the refunded purchase will be deducted from the member’s KrisPay wallet and/or KrisFlyer account.

In the Kris+ app (under KrisPay wallet), key in the total amount payable. Select ‘Use KrisPay miles’ to offset the amount with the number of miles displayed in the app. The balance amount will be paid via your Apple Pay/ Google Pay setup with KrisPay wallet via debit card or credit card. For such partners, earn of KrisPay miles for payments collected outside the app is not possible from 1 September 2021. Alternatively, you can also top up your KrisPay Wallet by converting miles from your KrisFlyer account or earned reward points from our partners’ reward programmes at any time.

Unless excluded by the privilege’s terms and conditions, a Kris+ privilege can be paid for using Apple Pay/ Google Pay through the Kris+ app, or redeemed using KrisPay miles.

You will see a redemption confirmation once you have successfully completed a redemption using Kris+. You may verify that your transaction was successful by checking your transaction history in the Kris+ app.

Please check with the individual partners on their return or exchange policy. KrisPay miles that were redeemed for the purchase may be refunded and, depending on the circumstances, Singapore Airlines may request for information to verify your identity before refunding the KrisPay miles to your KrisPay Wallet. As partial refunds cannot be made, request for refund of the goods, services and/or products will be made in full. If the payment made consists of KrisPay miles and debit/credit card payments, the refund of both the redemption of KrisPay miles and debit/credit cards will be made in full.

Yes, you can. Earned KrisPay miles can be transferred to your KrisFlyer account within 7 days of earning the KrisPay miles. To do so, simply tap on the "Transfer to KrisFlyer" button shown in the miles earned confirmation screen or transaction details screen. The KrisPay miles earned for any transaction can only be transferred to your account in their entirety. For example, if you earned 100 KrisPay miles from a single transaction, the full 100 KrisPay miles must be transferred to your KrisFlyer account. If you have already redeemed some of the KrisPay miles you have earned, you will not be able to transfer the remaining KrisPay miles to KrisFlyer miles.

Earned KrisPay miles must be transferred to your KrisFlyer account within 7 days of earning the KrisPay miles. KrisFlyer miles will have a validity of 3 years from the date of accrual and will be subject to the Terms and Conditions of the KrisFlyer programme.

Yes, you can. Earned partner reward points can be converted into KrisPay miles. KrisPay miles can be transferred to your KrisFlyer account within 7 days of conversion to KrisPay miles. To do so, simply tap on the "Transfer to KrisFlyer" button shown in the Transfer confirmation screen or transaction details screen. Earned partner reward points can only be converted and transferred to your KrisFlyer account in their entirety. For example, if you converted 100 earned partner reward points to 100 KrisPay miles in a single transaction, the full 100 KrisPay miles will be transferred to your KrisFlyer account. If you have already redeemed some of the KrisPay miles converted from earned partner reward points, you will not be able to transfer the remaining KrisPay miles to KrisFlyer miles.

Earned partner reward points converted to KrisPay miles must be transferred to your KrisFlyer account within 7 days of conversion. KrisFlyer miles will have a validity of 3 years from the date of accrual and will be subject to the Terms and Conditions of the KrisFlyer programme.

Google Pay is a secure way to pay on sites, in apps, and in stores using the cards saved to your Google Account. Click here to find out more about Google Pay. Apple Pay works with Apple devices. You can make contactless, secure purchases in stores, in apps and on the web. Click here to find out more about Apple Pay.

For Android users, go to the Google Pay app to add your preferred debit / credit card. Click here for the step-by-step instructions on how to set up Google Pay in your Android devices. For iOS users, you can go to your Wallet app to add your preferred debit / credit card. Click here for the step-by-step instructions on how to set up Apple Pay in your iOS devices. Please ensure that the shipping address, email and phone number for your card in your Apple Pay are updated to successfully link to the Kris+ App. If you are still having issues, please re-add the card to your Apple Pay and ensure that the 3 fields are filled in during this process. Once you have completed the Google Pay / Apply Pay set up on your phone, it will be automatically enabled as a payment option on your Kris+ app.

All VISA and Mastercard® debit / credit cards, and American Express issued credit cards are supported by Kris+ mobile app. Bank-issued American Express cards aren't supported by Google Pay and Apple Pay, hence cannot be used on the Kris+ mobile app. To check if your debit / credit card is supported by Google Pay or Apple Pay, please contact your card issuer or refer to their webpage. Other payment options are coming soon.

Your credit card details are not stored in the Kris+ mobile app. Apple Pay / Google Pay does not send Kris+ your actual card numbers. Instead, Apple Pay / Google Pay facilitates a process called tokenisation in which a token stands in for a customer’s actual credit and debit card numbers. You can click here to find out more about Google Pay.

You will see a confirmation once you have successfully completed a payment using Kris+ mobile app. You may verify that your transaction was successful by checking your transaction history in the Kris+ mobile app.

Please check with the individual partners on their refund, return or exchange policy. If a refund is initiated by the partner, the amount paid will be refunded back to your credit card within 14 working days. Singapore Airlines will have the sole and absolute discretion to deduct the corresponding KrisPay miles/ KrisFlyer miles originally awarded to the relevant account that was earned from the refunded purchase. Please note that as partial refunds cannot be made, request for refund of the goods, services and/or products will be made in full. If the payment made consists of KrisPay miles and debit/credit card payments, the refund of both the redemption of KrisPay miles and debit/credit cards will be made in full.

Under “Purchase Deals” section, Partner Vouchers and Partner Promo Codes are listed, available for customers to purchase. Under “Redeem Privileges” section, Partner Privileges are listed, available for customers to redeem for at partners’ physical stores.

Both Partner Vouchers and Partner Promo Codes are pre-purchased deals that customers can purchase up till the "purchase by" date as indicated under each deal. Partner Vouchers are to be redeemed at partner’s physical stores during outlet opening hours, while Partner Promo Codes are to be redeemed at partner’s website/mobile application. For the redemption validity period, check the respective Partner Voucher/Partner Promo Code's terms and condition, or refer to the "redeem by" date after the deal is purchased.

You can take either one of the following steps:

1. Go to Kris+ mobile application, under ‘Home’ in the menu bar  Tap on ‘View all’ under ‘Deals You May Like’ section  Scroll down and click ‘Load more’ to view all Partner Vouchers and Partner Promo Codes.
2. Go to Kris+ mobile application, tap on ‘Discover’ in the menu bar  Tap on your preferred category on the top bar (e.g. All, Dining, Retail, Activities, Wellness, Services etc.)  Tap on ‘View all’ under ‘Purchase Deals’ section  Scroll down and click ‘Load more’ to view all Partner Vouchers and Partner Promo Codes.
3. You may also check out the Partner Vouchers offered by the respective Kris+ partners in their partner’s description page on Kris+, under ‘Deals from this partner’.

Click on ‘Purchase Deal’ while on a Partner Voucher or Partner Promo Code. You can pay for the Partner Voucher or Partner Promo Code through Kris+ either by using your KrisPay miles, or Apple Pay/Google Pay within the Kris+ app, or a combination of mixing miles with Apple Pay/Google Pay. Payments made with Apple Pay /Google Pay in Kris+ will also earn KrisPay miles.

Yes, you will earn KrisPay miles for your Partner Voucher or Partner Promo Code purchased via Apple Pay/Google Pay in Kris+. The earn rate (i.e. how many KrisPay miles earned per SGD1 spent) is the same as the earn rate for the merchant partner, and it is also shown under the ‘Payment Options’ section in the respective Partner Voucher page. KrisPay miles are valid for 6 calendar months after the month of award within your KrisPay wallet.

Yes, you may also transfer the KrisPay miles into your KrisFlyer account within 7 calendar days of earning the KrisPay miles. To do so, simply tap on the ‘Transfer to KrisFlyer’ button shown in the payment success screen.

Some partners have no restriction on the number of Partner Vouchers or Partner Promo Codes each user can purchase, while some partners only allow limited number of purchases per user. To find out if there are any restrictions on how many Partner Vouchers per user can buy, as well as how many Partner Vouchers or Partner Promo Codes can be redeemed per visit, please refer to the respective Partner Voucher’s or Partner Promo Code’s Terms & Conditions.

Some partners have reservation requirement in order to redeem the purchased Partner Voucher. To find out if there are any reservation requirement, please refer to the respective Partner Voucher’s Terms & Conditions.

Each purchased Partner Voucher or Partner Promo Code can only be used once.

Go to Kris+ mobile application, tap on ‘Wallet’ in the menu bar  Press on ‘Vouchers’ under ‘My Purchased Deals’ section  Under ‘Current’ tab, scroll down to view all your purchased Partner Vouchers or Partner Promo Codes  Click onto the respective purchased Partner Voucher or Partner Promo Code to view its full details.

Subject to the terms and conditions applicable to each Partner Voucher or Partner Promo Code, purchases of a Partner Voucher or Partner Promo Code are final, non-refundable and non-exchangeable.

Purchased Partner Voucher is to be redeemed in-store, at the partner’s Kris+ participating outlets. Some partners have excluded certain Kris+ participating outlets from the redemption of certain Partner Voucher. Do refer to the partner’s Kris+ participating outlets under the ‘Location & Contact’ section of either the Partner Voucher description page or the Kris+ partner description page. In addition, please refer to the respective Partner Voucher’s Terms & Conditions for any specific outlets’ exclusions.

Purchased Partner Promo Code is to be redeemed at partner’s website and/or mobile application. Do refer to the partner’s website under the ‘Location & Contact’ section of the Kris+ partner description page. In addition, please refer to the respective Partner Promo Code ‘How to redeem’ and ‘Terms & Conditions’ section for any specific partner’s website/mobile application exclusions or things to note. After you have purchased the Partner Promo Code, you may also access partner’s website/mobile application conveniently via Kris+ mobile application. Go to ‘Wallet’  Under ‘My Purchased Deals’ tap on ‘Promo Codes’  Click on the purchased Partner Promo Code that you would like to redeem  Click on ‘Copy’ to copy the Partner Promo Code  Click on ‘Go to site’ to be re-directed to partner’s website/mobile application.

Each Partner Voucher or Partner Promo Code has a different redemption period. You can refer to the Partner Voucher or Partner Promo Code Terms & Conditions for the last date of redemption. You may also refer to the purchased Partner Voucher or Partner Promo Code (go to ‘Wallet’, tap on ‘My Deals’) for the exact last date of redemption.

Each Partner Voucher has a different redemption period. You can refer to the respective Partner Voucher or Partner Promo Code Terms & Conditions for the last date of redemption. For purchased Partner Voucher or Partner Promo Code, you can also refer to it (go to ‘Wallet’, under ‘My Purchased Deals’ tap on ‘Vouchers’) for the exact last date of redemption.

Go to Kris+ mobile application, tap on ‘Wallet’ in the menu bar  Click on ‘Vouchers’ or ‘Promo Codes’ under ‘My Purchased Deals’ section  Under ‘Past’ tab, scroll down to view all your redeemed and/or expired Partner Vouchers.

All expired Partner Vouchers or Partner Promo Codes are voided automatically and cannot be refunded. Subject to the terms and conditions applicable to each Partner Voucher or Partner Promo Code, we are unable to extend the validity of Partner Vouchers or Partner Promo Codes as they have a fixed validity upon purchasing.

Partner Vouchers are redeemed directly in-store at the merchant outlet. Go to ‘Wallet’, tap on ‘Vouchers’ to retrieve the purchased Partner Voucher. Click on the purchased Partner Voucher that you would like to redeem  Confirm and select the ‘Redeem now’ box Click on the ‘Scan to redeem’ blue button  Scan the QR code displayed at the partner’s store  A redemption confirmation screen will appear to show that you have successfully redeemed your Partner Voucher  Show the redemption confirmation screen to the cashier  If further payment is required, click onto either ‘Pay in app’ to pay within Kris+ , or ‘Pay in-store’ to pay directly to the store or end the process.

Partner Promo Codes are redeemed directly on the website or the mobile application of the merchant during the checkout process. Go to ‘Wallet’  Under ‘My Purchased Deals’ tap on ‘Promo Codes’  Click on the purchased Partner Promo Code that you would like to redeem  Click on ‘Copy’ to copy the Partner Promo Code  Click on ‘Go to site’ to be re-directed to partner’s website/mobile application. You may also access to partner’s website/mobile application directly, outside of Kris+ mobile appAfter you are done shopping on partner’s website/mobile application, you may paste or key in your purchased Partner Promo Code in the promo code field before checkout. For specific redemption instructions and things to note, you may also refer to the ‘How to redeem’ and ‘Terms & Conditions’ section for the respective Partner Promo Code. Go to ‘Wallet’, under ‘My Purchased Deals’ tap on ‘Promo Codes’  Click on the purchased Partner Promo Code that you would like to redeem  Scroll down to view the ‘How to redeem’ and ‘Terms & Conditions’ section.

Partner Voucher redemption is irreversible. Hence, do double check with the cashier that you may redeem the Partner Voucher before you scan the store’s QR code to redeem your Partner Voucher.

Partner Promo Code redemption is irreversible. Hence, do double check your purchases before applying the Partner Promo Code on the partner’s website/mobile application.

This depends on the terms and conditions by the respective Merchant Partners. Please refer to the ‘Terms & Conditions’ section for each Partner Promo Code or refer to the Terms & Conditions on the Partner’s website/ mobile application. You may also check with the Partner directly on the usage or Partner Promo Codes.

This depends on the terms and conditions by the respective Merchant Partners. Please refer to the ‘Terms & Conditions’ section for each Partner Promo Code or refer to the Terms & Conditions on the Merchants Partner’s website/ mobile application. You may also check with the Partner directly on the usage or Partner Promo Codes.

The ‘Redeemed this deal?’ toggle button on your purchased Partner Promo Code (under ‘Wallet’ ‘Promo Codes’ under ‘My Purchased Deals’ section) is for users to manually track and mark the usage of the Partner Promo Code. As there is no link between Kris+ and the Merchant Partner’s website/mobile application, Kris+ mobile app will not be able to track the usage outside the app. After you have selected ‘Yes’, the purchased Partner Promo Code will appear under the ‘Past’ tab. The ‘Redeemed on’ date that is reflected on your “Redeemed” Partner Promo Code is the date which the user has manually marked as “Redeemed” via the ‘Redeemed this deal?’ toggle button. Do note that the ‘Redeemed on’ date and status is not synced with the actual redemption status on Merchant Partner’s website/mobile application and Kris+ is not responsible for the tracking of the redemption status and will not be liable for any loss or damage suffered in relation to or in connection with the usage of the ‘Redeemed this deal’ function on the Kris+ app.

Your purchased Partner Promo Code will be marked as “Redeemed” after you have selected ‘Yes’ on the ‘Redeemed this deal?’ toggle button, and this action is irreversible. This toggle button is for you to self-mark, and hence track, the redemption status of your Partner Promo Code. It is not synced with its actual redemption status on Merchant Partner’s website/mobile application. Therefore, if you have not redeemed the Partner Promo Code on Merchant Partner’s website/mobile application, you may still retrieve your purchased Partner Promo Code and use it. To retrieve your purchased Partner Promo Code that is self-marked as “Redeemed”, go to Kris+ mobile application, tap on ‘Wallet’ in the menu bar  Click on ‘Promo Codes’ under ‘My Purchased Deals’ section  Under ‘Past’ tab, scroll down to view all your “redeemed” and/or expired Partner Promo Codes  Click into the “redeemed” Partner Promo Code that you have yet to use ‘Copy’ the Partner Promo Code to use it on Merchant Partner’s website/mobile application. Kris+ is not responsible for the tracking of the redemption status and will not be liable for any loss or damage suffered in relation to or in connection with the usage of the ‘Redeemed this deal’ function on the Kris+ app.

Each purchased Partner Promo Code can only be used once. You may self-mark, and hence track, the redemption status of your Partner Promo Code via the Kris+ mobile application  Tap on ‘Wallet’ under menu bar  Click onto ‘Promo Codes’ under ‘My Purchased Deals’ section  Under ‘Current’ tab, you will find the list of your purchased Partner Promo Code  Select ‘Yes’ on the ‘Redeemed this deal?’ toggle button for the Partner Promo Code that you would like to self-mark as “Redeemed”  After you have selected ‘Yes’, this Partner Promo Code will then appear under the ‘Past’ tab for your easy tracking. Kris+ is not responsible for the tracking of the redemption status and will not be liable for any loss or damage suffered in relation to or in connection with the usage of the ‘Redeemed this deal’ function on the Kris+ app.

Challenges is a feature that gives Kris+ users with even more ways to unlock more rewards for your everyday spend. Challenges require you to complete certain tasks by a specified date in order to receive your rewards. Do note that you will need to manually opt-in to participate in individual challenges and be eligible for the completion rewards.

You can view the list of active challenges on the “Current” Challenges page, which can be accessed by clicking on the “Challenges” icon via the Kris+ app home page. For more details about a Challenge, click on the respective tile and you will be directed to the Challenge page, where you can view the requirements to complete the Challenge. Once you’re ready, click on “Start now”. Good luck!

Yes, you can take on as many challenges as you like. Completing tasks that overlap between different challenges will count towards the progress of each challenge.

You can return to the Challenge page to view your ongoing challenges and current progress. Expired challenges will be shown on the “Past” tab of the Challenges page.

Tap on the specific challenge to see the details of the challenge. Refer to the “How to Win” and “Terms & Conditions” sections for detailed explanations.

Your miles rewards will be automatically credited to your Krispay wallet once you complete a challenge. They can only be used on your Kris+ app and are valid for 6 months from the date of credit.

The miles awarded after you successfully complete a reward can be used to offset your spend at any Kris+ partner or for purchase of any deals on the Kris+ app. The miles will be valid for 6 months from the time of crediting and will not be transferrable to your KrisFlyer account.

Please check the “Past” Challenges tab after you have accessed the main Challenges page, as your challenge may have been moved to this tab. If you had successfully completed your challenge, it would be indicated as “Rewarded”. Otherwise, the challenge will be labelled as “expired” which indicates that the time to complete the challenge has lapsed.

Shopping on KrisShop via Kris+ allows you to enjoy ongoing Kris+ promotions with your KrisShop purchase. Furthermore, the minimum miles redemption amount is 15 miles when you shop on Kris+. Also, enjoy a seamless shopping journey, where you can make your payment quickly via a mix of miles and/or Google Pay (for Android devices) or Apple Pay (for iOS devices) on your mobile phone.

Yes. You may choose to pay with KrisPay miles, your debit / credit card through Google Pay (for Android devices) or Apple Pay (for iOS devices), or a combination of both. Do note that the redemption rate is 150 KrisPay miles to SGD 1, with a minimum redemption of 15 miles, and you will receive an instant 16.67% miles-back. Note that the 16.67% miles-back rewarded can only be used in the Kris+ app and cannot be transferred to your KrisFlyer account. KrisPay miles rewarded are valid for 6 months from the month of accrual.

You will be able to earn 3 KrisPay miles for every SGD 2 spent, which can be transferred to your KrisFlyer account. Earned KrisPay miles must be transferred to your KrisFlyer account within 7 days of earning the KrisPay miles. KrisFlyer miles will have a validity of 3 years from the date of accrual and will be subject to the Terms and Conditions of the KrisFlyer programme. The miles are only earned on the nett amount paid with a credit or debit card, excluding delivery charges, prevailing taxes, customs/import duties and postal clearance (applicable for home delivery and vary between countries, if applicable). If KrisPay miles are used to pay for part of the purchase, KrisPay miles will only be earned on the portion paid with a credit or debit card, excluding taxes, delivery fees, import duties and postal clearance charges.

Currently, there are no additional benefits when you shop on KrisShop via Kris+. Please visit KrisShop.com to enjoy your PPS benefits.

Yes, you may cancel your order before your purchases are delivered to you. Please contact krisshopcustomercare@krisshop.com to cancel your order. Do note that cancellation is subject to the following cancellation fees:

• Before order is dispatched – Cancellation fee is waived
• After order has been dispatched – Cancellation fee of SGD 10

Your purchases will be delivered directly to your doorstep, for Singapore addresses only. International delivery and pre-order for in-flight delivery is not available.

Delivery fees of SGD 6 will be applicable for nett purchases below SGD 75. Free delivery will be provided if you purchase KrisShop Living items. Redelivery fees may apply for unsuccessful delivery attempts.

KrisFlyer members may log in to KrisShop.com to view and track all recent purchases. Alternatively, please enter your email and order reference number here to check on your order status.

You can find your order reference number in the order confirmation email that is sent to your KrisFlyer email address upon payment completion. Alternatively, you can find your order reference number in your transaction history within the Kris+ app.

• Liquids, gels, food products, pillows, bedsheets and apparel (including shoes) may not be returned if they have been opened.
• Made to Order products cannot be returned.
• Alcohol cannot be returned due to government regulations.
• All purchases using any form of vouchers and KrisPay miles are non-refundable and non-exchangeable.
• Products from the following brands are non-refundable and non-exchangeable: Apple, ALDO shoes, Bally shoes, BOSS Shoes & Undergarments, Breitling, Bycanary, Hegen, Oyo Fitness, Poh Heng Jewellery, Samsung, Schindelhauer, The Urban Bike, United Bike

If item is found to be defective or damaged, please contact the KrisShop Customer Experience team at krisshopcustomercare@krisshop.com for your return request, detailing the reason for return; and upon confirmation by the Customer Experience team, you will either be directed to an authorised service centre or be requested to return the item by registered post to KrisShop in its original condition and original packaging, accompanied by proof of purchase within 30 days of delivery.

Shipping and handling are at the expense of the customer except for returns of defective items. Upon receipt of the returned goods, we will either exchange or refund the cost of the item to the same credit card used to make the payment.

The following offerings are only available if you shop on KrisShop.com website directly:

• 10% discount for PPS members
• Gift with Purchase and Purchase with Purchase products
• Inflight Delivery
• Overseas Delivery

Passengers who have successfully purchased an SSH/SGEP package can retrieve their digital passes by following these steps:

1. On Kris+ homepage, under “Singapore Airlines Packages” section, tap on “Experience the Wonders” banner
2. Scroll down and tap on “Retrieve Singapore Airlines pass”
3. Enter your 6-character flight booking reference/Passenger Name Record (PNR) or 15-character SSH/SGEP booking reference and Last/Family Name in the fields provided
4. Tap on “Get my pass”

No, you do not need a KrisFlyer ID/account to retrieve your SSH/SGEP digital passes on Kris+ app. You can retrieve your digital passes as a Guest or logged in as KrisFlyer member with your ID and password. However, if you would like to enjoy discounts, access privileges, or use other features, you are required to log in using your KrisFlyer ID/account.

• Passenger Name Record (PNR) – Your PNR is a 6-character flight booking reference that is in your travel itinerary / receipt document.
• Booking Reference – The SSH/SGEP Booking Reference is a 15-character reference that is in your SSH/SGEP booking confirmation voucher.
• Last / Family Name – The Last/Family Name can be found in your travel itinerary or SSH/SGEP booking confirmation voucher.

If you are unable to retrieve your SSH/SGEP digital passes due to technical-related issues or other exceptional reasons, you may request for your digital passes/QR codes to be sent to you via email by informing your local travel agent, Singapore Airlines or SilkAir offices or email to tradewinds_ssh@singaporeair.com.sg. Additionally, please also ensure that you have included a valid e-mail address in your SSH/SGEP bookings to facilitate the issuance of QR codes and arrival information.

Yes, the SSH/SGEP digital passes can be retrieved on multiple mobile devices. We have differentiated the QR codes within the passes based on unique reference numbers and by Adult/Child, to avoid confusion when using them at the participating attractions and establishments.

SSH/SGEP digital passes that have been retrieved or expired will be automatically deleted from Kris+ app 1 day after its expiry date.

After you have retrieved the SSH/SGEP digital passes, tap on “Attractions & Deal Inclusions” link to find out more. Please also note the following: QR codes issued will be for redemption of attractions and dining deals based on the SSH/SGEP package variant purchased. Passengers may be required to present their valid boarding passes/e-tickets and QR codes for redemption at the participating attractions and establishments. The attractions and deals offered as part of the SSH/SGEP package are for one-time use (unless otherwise stated) and only valid for the duration purchased. They are not valid for extended stays on passengers' own arrangement. The use of attractions and deals offered in any of the passes are not transferable. Some attractions may require you to pre-book a timeslot before visiting. You are encouraged to visit the individual website of each attraction for further updates and instructions.

The link to the SSH/SGEP survey can be found in your Inbox at the top right corner of Kris+ app’s homepage. You may complete the survey anytime at your own convenience.

Should you require further assistance, kindly contact Tradewinds Tours & Travel at the following:

• Email: tradewinds_ssh@singaporeair.com.sg
• Telephone: +65 6506 7733 (Monday to Friday, excluding public holidays, 8:30am to 5:30pm)