Feedback | Singapore Airlines

Share your feedback

We’re always looking for ways to improve your Singapore Airlines experience, and we welcome your feedback. If you’re submitting feedback on behalf of someone else, you’ll need to complete and submit a Letter of Authorisation.
It’s easier to share your feedback when you’re logged in to your KrisFlyer account

Your experience with us

Let us know how we did, or how we could’ve done better.

KrisFlyer/PPS Club

Share suggestions on how we can improve our frequent flyer programme.

Useful links

Get help

To resolve an issue or arrange for special assistance, use our help form. For urgent help, call your local Singapore Airlines office.

Covid-19 Information Centre

To change or cancel an affected booking and learn about safe travel during the Covid-19 outbreak, visit our Covid-19 Information Centre.

Flight Disruption Statement

If your flight was disrupted and you need documentary proof, you can request for a Flight Disruption Statement online. Find out more >