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Travel Insurance Customer Service & Claims

Travel Insurance Customer Service & Claims

For non-travel insurance related matters, please contact Singapore Airlines.

Below are some useful contact details related to Travel Protect by Singapore Airlines:


24/7 Emergency Assistance Hotline

For 24/7 Emergency Assistance during your trip, please call +603-2161 0557.


For customer service

For insurance-related enquiries, or changes to your policy, please email Allianz Travel at or call Allianz Travel at +603-2161 0557 from Monday to Friday, 9.00am - 5.30pm (Malaysia Time).

For claims enquiries

For claims-related enquiries, please email or call Allianz Travel at +603-2161 0557.

How to file an insurance claim

To file a claim, please email your documents to If you have any questions, please call Allianz Travel at +603-2161 0557. Our agents will be happy to assist you with the process.
Download your claims checklist here.

For Covid-19 related claims, please prepare the following documents:

Medical Expenses Incurred Overseas & Medical Evacuation & Repatriation / Out-of-country Covid-19 Diagnosis Quarantine Allowance

  • Original medical bills and receipts
  • Doctor’s memo / medical report / inpatient discharge summary

Reimbursement of Travel Cancellation / Travel Postponement / Travel Curtailment

  • Booking confirmation / original invoice
  • Letter of refund
  • Medical report / memo from the doctor advising the fitness to travel
  • Proof of relationship to insured

If You’re Looking to Enquire or Make a Claim For Disrupted Trips Due To Covid-19
Should you have any enquiry regarding claim for trip cancellations or curtailments due to Covid-19, please proceed to reach out to your respective airline or travel agency for any alternative options such as obtaining vouchers, opening ticket/booking postponements options or reimbursement etc.

We’ve outlined some examples of the process for Singapore Airlines as per below:
Customers with tickets purchased directly from Singapore Airlines are advised to submit all requests for Covid-19 related assistance using the form below to:

  1. Retain the value of their ticket and extend their ticket validity
  2. Change their travel plans
  3. Submit other Covid-19 related queries (
If you cannot find any of alternative options like above, please reach out to us at +603-2161 0557 for assistance.


Travel insurance

This product is underwritten by RHB Insurance Berhad as the insurer, with assistance services provided by AWP Services Sdn. Bhd. (trading as ‘Allianz Travel’).
AZP Malaysia Agency Sdn Bhd (Company Registration Number: 202001031565 (1387885-M)) has been appointed by RHB Insurance Berhad to act as an agent. Assistance services provided by AWP Services Sdn Bhd (Company No: 1120895-X).