You can use the Kris+ app to earn and redeem miles, enjoy exclusive privileges and deals at over 1,500 partner outlets in Singapore as well as countries with partnering merchants, including South Korea, India, Australia, Indonesia, Hong Kong, Indonesia, Philippines, Thailand, and more.

New to the Kris+ app? View the full Customer Guide here.

With the Kris+ app, KrisFlyer members can convert their KrisFlyer miles to KrisPay miles through the in-app’s Transfer function, and then redeem their KrisPay miles for their everyday purchases at partner outlets.

KrisFlyer miles are issued by Singapore Airlines Limited.

KrisPay miles are issued by Kris+ Pte Ltd.

Kris+ Pte Ltd is a holder of a major payment institution licence under the Payment Services Act 2019 for providing a “domestic money transfer service”, “cross-border money transfer service”, and “merchant acquisition service” as such terms are defined under the Payment Services Act 2019 and is subject to the requirements promulgated thereunder under the relevant subsidiary legislation, regulations, circulars, notices, directions and guidelines. To the extent that Kris+ Pte Ltd facilitates the receipt and/or transfer of money (i.e. fiat currency which does not include KrisPay miles, KrisFlyer Miles (as well as their subsequent iterations or versions)) on your behalf (whether through or in connection with the Mobile App, KrisPay Wallet, KrisPay miles, KrisFlyer Miles or otherwise (as well as their subsequent iterations or versions)), such activity will be regulated payment services, the provision of which will be subject to certain protections set out in the Payment Services Act 2019 and related subsidiary legislation, regulations, circulars, notices, directions and guidelines in relation thereto.

To the extent that Singapore Airlines Limited provides any goods or services to you (whether through or in connection with the Mobile App, KrisPay Wallet, KrisPay miles, KrisFlyer Miles or otherwise (as well as their subsequent iterations or versions)), it does not nor does it purport to operate a payment service regulated under the Payment Services Act 2019, and Singapore Airlines Limited is not licensed, approved, registered or regulated under the Payment Services Act 2019. Consequently, holders and users of the Mobile App, KrisPay Wallet, KrisPay Miles, and KrisFlyer miles (as well as their subsequent iterations or versions) that are provided services by Singapore Airlines Limited will not be afforded the relevant protections set out in the Payment Services Act 2019 and related subsidiary legislation, regulations, circulars, notices, directions and guidelines in relation thereto. Should KrisPay miles and KrisFlyer miles (as well as their subsequent iterations or versions) be able to be purchased, such purchased miles may only be redeemed in Singapore for the payment or part payment of goods or services (or both) provided by Kris+ and/or the related corporations of Kris+.

KrisPay miles are valid for 6 calendar months after the month of transfer. For example, if you transferred 100 KrisPay miles into your KrisPay Wallet on any day in January 2019, they would expire on 31 July 2019, at 23:59 hours Singapore time (GMT +08:00 hours).

Once your KrisPay miles have expired, there will be no extension of the validity period of these KrisPay miles. KrisFlyer members may tap on ‘Wallet’ in the menu bar to view the number of KrisPay miles they have expiring in the current month.

This means you can offset approximately S$0.10 from your redemption with 15 KrisPay miles. This conversion rate may be subject to change. Please refer to the Kris+ Terms of Use.

Partner Privileges are deals offered by Kris+ partners. To enjoy a Kris+ Partner Privilege, scan the Kris+ partner’s QR code and pay for the purchase either by redemption of KrisPay miles or payment via your Apple Pay/ Google Pay setup in the Kris+ mobile app.

For the optimal experience, we recommend that you enable the following settings on your Kris+ app:

• Push notifications – To be notified of expiring KrisPay miles, latest promotions and transactions made
• Camera access – To enable redemption via QR code scanning at our partners’ outlets;
• Location services – To discover Kris+ partners and privileges around your current location, as well as to view your current location for taxi pick up (in respect of taxi bookings made via the Kris+ app); and
• Camera and Storage access – To personalise your profile picture.

Yes. However, for the security of your account, you are encouraged to log out once you’ve completed your transactions. You may also be logged out of your existing device if you try to log in from a new device.

Kris+ uses 2-Factor Authentication (2FA) as a security measure upon first log-in on a new device. You will be sent a One-Time-Password (OTP) to either your registered mobile number or email address. Please ensure that your mobile number and/or email address in your KrisFlyer account is/are updated correctly. After successfully logging into your Kris+ account for the first time, subsequent logins will not require a 2FA verification again unless you log in via a new mobile device.

Currently, KrisPay miles can be earned and redeemed only at partners’ outlets in Singapore. Partner Privileges can be enjoyed at selected partner outlets in Singapore and overseas.

KrisPay miles cannot be transferred to or pooled together with another Kris+ user.

You can visit singaporeair.com and make amendments to your account after logging in.

For any enquiries, you may submit them through the Help Form here.

If you wish to delete your KrisFlyer account, you may submit your request via the Help Form here. 

Please report any transaction discrepancy you notice. To check your past transaction history

1. Tap on “Wallet”
2. Scroll down to “Transaction History”
3. Click “View all” to see all transactions.
4. Email us at KF_contact@singaporeaircom.sg. about any discrepancies you have noticed.

One of our customer support agents will investigate your issue, and respond to your email. We highly encourage all users to check your transaction history regularly and report any discrepancy noticed immediately.

You may reach us via email to KrisFlyer Membership Services: KF_Contact@singaporeair.com.sg. Kris+’s business hours are 9am to 6pm, Monday to Friday.

1 KrisFlyer mile is equivalent to 1 KrisPay mile. Please note that the dollar value displayed on the Transfer screen is meant to provide an approximate estimate of the dollar value of your desired KrisFlyer miles.

The conversion rate differs for each partner. You can key in the number of earned partner reward points you wish to convert in the transfer screen, and the number of KrisPay miles you will receive through the conversion will be reflected on the screen.

As the transfer process into your KrisPay Wallet is one-way, we will not be able to process any reversals. Please ensure that the KrisFlyer miles or earned partner reward points you wish to convert to KrisPay miles are correct before proceeding to confirm the transfer.
No conversion transactions can be reversed.

The Kris+ partners participating in the rewards points conversion programme are listed in the Transfer screen. At present, this feature is available for DBS, UOB, Citibank and CapitaStar.

Kris+ does not charge administrative/service fees for such conversions. Any administrative/service fees levied by our partners, if applicable, will be displayed at the point of the conversion request and will be collected directly by the partner.

Please ensure that you are using valid partner log in credentials when accessing the partner Transfer page. In addition, please check that the partner reward points are eligible for conversion to KrisPay miles. This is governed by the respective partner’s Terms and Conditions, which can be viewed from the partner conversion page or on the partner’s website.

You will be automatically logged out of your partner account (e.g. DBS/UOB/Citibank/CapitaStar) after you make your conversion transaction. If you wish to convert additional earned partner rewards points, please log in again to your partner account and follow the conversion steps shown in the app.

KrisPay miles are earned from your purchases (“Eligible Earn Transactions”) from our participating partners that are paid for using credit card or debit card payments via the Kris+ mobile app. No KrisPay miles shall be earned on any portion or whole of any transaction amount paid for by redeeming KrisPay miles.  KrisPay miles cannot be purchased.

For participating partners who award miles, KrisPay miles will be automatically awarded for every dollar paid by card via Apple Pay/ Google Pay setup in the Kris+ mobile app.

Unless excluded by a Kris+ privilege’s terms and conditions, KrisPay miles can be earned from Kris+ privilege purchases made via Apple Pay/ Google Pay setup in the Kris+ mobile app.

The earn rate differs among partners and sometimes among outlets of a specific partner. More information can be found on the partner/privilege details screen.

Currently, not every partner enables you to earn KrisPay miles for purchases made at their outlets. To see which partners you can earn KrisPay miles at, tap on ‘Discover’ in the menu bar> Explore Places> View more and filter ‘Earn miles’.

The refund of purchases made with credit or debit card via Kris+ mobile application is subject to each partner’s terms and conditions. If a refund is made at a partner outlet, the corresponding KrisPay miles originally awarded to the relevant account that was earned from the refunded purchase will be deducted from the member’s KrisPay wallet.

In the Kris+ app (under KrisPay wallet), key in the total amount payable. Select ‘Use KrisPay miles’ toggle to offset the amount with the number of miles displayed in the app. The balance amount will be paid via your Apple Pay/ Google Pay setup with KrisPay wallet via debit card or credit card. For all partners, earn of KrisPay miles for payments collected outside the app is not possible from 1 September 2021.

Alternatively, you can also top up your KrisPay Wallet by converting miles from your KrisFlyer account or earned reward points from our partners’ reward programmes at any time.

Unless excluded by the privilege’s terms and conditions, a Kris+ privilege can be paid for using Apple Pay/ Google Pay through the Kris+ app, or redeemed using KrisPay miles.

You will see a redemption confirmation once you have successfully completed a redemption using Kris+. You may verify that your transaction was successful by checking your transaction history in the Kris+ app.

Please check with the individual partners on their return or exchange policy. KrisPay miles that were redeemed for the purchase may be refunded and, depending on the circumstances, Kris+ may request for information to verify your identity before refunding the KrisPay miles to your KrisPay Wallet. As partial refunds cannot be made, request for refund of the goods, services and/or products will be made in full. If the payment made consists of KrisPay miles and debit/credit card payments, the refund of both the redemption of KrisPay miles and debit/credit cards will be made in full.

Yes, you can. Earned KrisPay miles from Eligible Earn Transactions or converted from partner reward points can be transferred to your KrisFlyer account within 7 days of earning the KrisPay miles. To do so, simply tap on the "Transfer to KrisFlyer" button shown in the miles earned confirmation screen or transaction details screen.

The KrisPay miles earned for any transaction can only be transferred to your account in their entirety. For example, if you earned 100 KrisPay miles from a single transaction, the full 100 KrisPay miles must be transferred to your KrisFlyer account. If you have already redeemed some of the KrisPay miles you have earned, you will not be able to transfer the remaining KrisPay miles to KrisFlyer miles.

Earned KrisPay miles must be transferred to your KrisFlyer account within 7 days of earning the KrisPay miles. KrisFlyer miles will have a validity of 3 years from the date of accrual and will be subject to the Terms and Conditions of the KrisFlyer programme.

Yes, you can. Earned partner reward points can be converted into KrisPay miles.  KrisPay miles can be transferred to your KrisFlyer account within 7 days of conversion to KrisPay miles. To do so, simply tap on the "Transfer to KrisFlyer" button shown in the Transfer confirmation screen or transaction details screen.

Earned partner reward points can only be converted and transferred to your KrisFlyer account in their entirety. For example, if you converted 100 earned partner reward points to 100 KrisPay miles in a single transaction, the full 100 KrisPay miles will be transferred to your KrisFlyer account. If you have already redeemed some of the KrisPay miles converted from earned partner reward points, you will not be able to transfer the remaining KrisPay miles to KrisFlyer miles.

Earned partner reward points converted to KrisPay miles must be transferred to your KrisFlyer account within 7 days of conversion. KrisFlyer miles will have a validity of 3 years from the date of accrual and will be subject to the Terms and Conditions of the KrisFlyer programme.

Shopping on KrisShop via Kris+ allows you to enjoy ongoing Kris+ promotions with your KrisShop purchase. Furthermore, the minimum KrisPay miles redemption amount is 15 miles when you shop on Kris+.

Also, enjoy a seamless shopping journey, where you can make your payment quickly via a mix of miles and/or Google Pay (for Android devices) or Apple Pay (for iOS devices) on your mobile phone.

KrisShopper members will enjoy an accelerated KrisPay miles earn rate for KrisShop purchases on Kris+. The KrisShop purchases on Kris+ will also count towards your qualifying spend for KrisShopper tier upgrades. For more information on KrisShopper, please visit here.

Yes. You may choose to pay with KrisPay miles, your debit / credit card through Google Pay (for Android devices) or Apple Pay (for iOS devices), or a combination of both.

Do note that the redemption rate is 150 KrisPay miles to SGD 1, with a minimum redemption of 15 miles, and you will receive an instant 16.67% miles-back.

Note that the 16.67% miles-back rewarded can only be used in the Kris+ app and cannot be transferred to your KrisFlyer account.

KrisPay miles rewarded are valid for 6 months from the month of accrual.

You will be able to earn 3 KrisPay miles for every SGD 2 spent, which can be transferred to your KrisFlyer account. For KrisShopper members, you will enjoy an accelerated KrisPay miles earn rate based on your KrisShopper tier when you shop on KrisShop via Kris+.

Earned KrisPay miles must be transferred to your KrisFlyer account within 7 days of earning the KrisPay miles. KrisFlyer miles will have a validity of 3 years from the date of accrual and will be subject to the Terms and Conditions of the KrisFlyer programme.

The miles are only earned on the nett amount paid with a credit or debit card, excluding delivery charges, prevailing taxes, customs/import duties and postal clearance (applicable for home delivery). If KrisPay miles are used to pay for part of the purchase, KrisPay miles will only be earned on the portion paid with a credit or debit card, excluding taxes, delivery fees, import duties and postal clearance charges.

Add items to your shopping bag and apply promo code at checkout, under "Vouchers and Promotion Codes". Please note that the promo code is subject to its terms and conditions and only one promo code can be applied in a single transaction.

Add items to your shopping bag and apply eligible voucher code(s) at checkout, under "Vouchers and Promotion Codes". Multiple voucher codes may be used in a single transaction. Each voucher code needs to be entered and applied individually. For more information, please refer to Voucher Redemption.

Currently, there are no additional benefits when you shop on KrisShop via Kris+. Please visit KrisShop.com to enjoy your PPS benefits.

Yes, you may cancel your order before your purchases are delivered to you. Please contact krisshopcustomercare@krisshop.com to cancel your order. Do note that cancellation is subject to the following cancellation fees:

• Before order is dispatched – Cancellation fee is waived
• After order has been dispatched – Cancellation fee of SGD 10

Your purchases will be delivered directly to your doorstep, for Singapore addresses only. International delivery and pre-order for in-flight delivery is not available.

Delivery fees of SGD 6 will be applicable for nett purchases below SGD 75. Free delivery will be provided if you purchase KrisShop Living items.

Redelivery fees may apply for unsuccessful delivery attempts.

KrisFlyer members may log in to KrisShop.com to view and track all recent purchases. Alternatively, please enter your email and order reference number here to check on your order status.

You can find your order reference number in the order confirmation email that is sent to your KrisFlyer email address upon payment completion.

Alternatively, you can find your order reference number in your transaction history within the Kris+ app.

• Liquids, gels, food products, pillows, bedsheets and apparel (including shoes) may not be returned if they have been opened.
• Made to Order products cannot be returned.
• Alcohol cannot be returned due to government regulations.
• All purchases using any form of vouchers and KrisPay miles are non-refundable and non-exchangeable.
• Products from the following brands are non-refundable and non-exchangeable: Apple, ALDO shoes, Bally shoes, BOSS Shoes & Undergarments, Breitling, Bycanary, Hegen, Oyo Fitness, Poh Heng Jewellery, Samsung, Schindelhauer, The Urban Bike, United Bike

If item is found to be defective or damaged, please contact the KrisShop Customer Experience team at krisshopcustomercare@krisshop.com for your return request, detailing the reason for return; and upon confirmation by the Customer Experience team, you will either be directed to an authorised service centre or be requested to return the item by registered post to KrisShop in its original condition and original packaging, accompanied by proof of purchase within 7 days of delivery.

Shipping and handling are at the expense of the customer except for returns of defective items. Upon receipt of the returned goods, we will either exchange or refund the cost of the item to the same credit card used to make the payment.

The following offerings are only available if you shop on KrisShop.com website directly:

• 10% discount for PPS members
• Gift with Purchase and Purchase with Purchase products
• Inflight Delivery
• Overseas Delivery

Please click here to refer to ComfortDelGro taxi’s fares applicable for their ComfortRIDE service.

The authorisation hold is to validate the credit/debit card and it will be deducted against the final billing amount. Any unused amount of the authorisation hold after the completion of your trip will not be charged to your credit/debit card.

The authorisation hold amount for unsuccessful or cancelled trips will not be charged to your credit/debit card and the issuing bank of your credit card will release the amount when the hold period has elapsed.

The time taken by your card issuing bank to release the hold amount varies from each bank. Foreign banks may take up to one to two weeks for the amount to be released. Please check with your respective bank for the relevant hold periods.

When you book a ComfortDelGro ride via Kris+, the indicative billing amount includes: (i) ride fare, and (ii) additional surcharge.

The additional surcharge of SGD 8 is included in the indicative billing amount charged to cover Electronic Road Pricing (ERP) charges (if applicable) when the taxi drives through an ERP gantry during its operational hours. The additional surcharge is indicative, and any unused amount will not be charged to you after the completion of your trip.

If the additional surcharge for your trip exceeds SGD 8 (i.e., the final billing amount in respect of applicable additional surcharges is higher than the authorisation hold amount of SGD 8), the final billing amount which comprises the ride fare, Kris+ platform fee and additional surcharge will not be charged to your credit/debit card and instead be deducted from your wallet directly.

In the event there are insufficient miles in your wallet to offset the cost of your ride, Kris+ will contact you and collect the final billing amount separately.

You will receive SMS notifications from CDG when there is an update to the status of your ride booking. You can also view the status of your ongoing trip by clicking on the “Book a Ride” icon on Kris+ to access the Kris+ x CDG Zig’s homepage.

For the latest status of your ride booking, please refer to the CDG Zig’s homepage within Kris+. You can also refer to the section "My Trips & eReceipt" via the shortcut to the navigation menu on the top left of the CDG Zig homepage within Kris+. As this feature is still under beta testing, there may be occasions where the banner notifications in Kris+ on your ride booking are slightly delayed. 

When searching for a driver, it is recommended to keep the Kris+ x CDG Zig homepage open. Once you exit CDG Zig and navigate back to Kris+, you will no longer see the searching status when you return to the Kris+ x CDG Zig homepage again. To view the status of your ongoing booking or to cancel the current search, you may do so from "My Trip & eReceipts" from the navigation menu on the top left of the CDG Zig homepage within Kris+.

Once you have been assigned a driver, you may contact the driver directly by selecting “Call Driver” found beside the driver details on the Kris+ x CDG Zig’s homepage.

Please note that you can only cancel your booking if the driver has not arrived at the pick-up point and started the trip. To cancel the booking, select “Cancel Trip” on your screen and input your reason for cancelling the booking. If the “Cancel Trip” function is no longer available, it means that you are no longer able to cancel the trip as the driver is arriving soon.

To report an issue (e.g. Lost item in the vehicle) or to submit feedback directly to ComfortDelGro, click on the “Book A Ride” icon to access the Kris+ x CDG Zig’s homepage. Click the dropdown menu icon on the top left and select “Feedback”. Alternatively, you may email to feedback@cdgtaxi.com.sg.

All trip issues and trip fare refund requests should be submitted directly to ComfortDelGro. If your refund request is accepted by ComfortDelGro, the refund will be credited back to the original payment method within 14 days. Credit/Debit card refunds may take up to 14 days for the refunded amount to show up in customer’s bank statement.

Select “Wallet” > “Transaction History” > “CDG Zig” to view the payment transaction details for your taxi trip. . To view your past taxi trip's fare details, on your Kris+ home-screen, select "Book A Ride" > "Proceed" > On the top left drop-down menu, select "My Trips & eReceipt".

For FAQ related to the use of ComfortDelGro taxis, please refer to the ComfortDelGro website here.

You may also contact ComfortDelGro at feedback@cdgtaxi.com.sg.

If you have provided feedback on your trip, you may be contacted by ComfortDelGro directly.

In collaboration with Chope, Reserve a Table is a restaurant booking platform on Kris+ that enables you to discover places and make bookings to dine at your favourite restaurants in Singapore, while earning miles as a KrisFlyer and Kris+ member. 

It aims to introduce the newest dining spots in town and provide personalised service to members by curating a food guide that suits every palate.

You can tap onto the ‘Reserve A Table’ button at the Kris+ app home page to browse the extensive list of restaurants available on the platform, and search/filter through location, types of cuisines, etc. or select from our special curated lists of restaurants in Singapore. After you have selected a restaurant, you will get to pick a date/time to complete the booking.

You may also view your upcoming and past bookings at the ‘Booking’ tab in the Reserve a Table platform.

Yes, you need a Kris+ account before you can make a booking.

Each successful and completed reservation made via Kris+ will earn you 100 KrisPay miles, which will be credited to your Kris+ mobile app by the 5th day upon fulfilling the booking. These KrisPay miles can be transferred to KrisFlyer account within 7 days upon crediting.

It is recommended that you turn on your push notifications for the Kris+ mobile app, so as to be notified when the KrisPay miles have been credited to your wallet.

You may choose to convert these KrisPay miles to KrisFlyer miles within 7 days after such KrisPay miles are credited into your Kris+ app, or you may use the KrisPay miles to offset your purchases at more than 1,500 Kris+ partner outlets. KrisPay miles remaining in the wallet have a validity of 6 months.

If you have a special request, please call the restaurant directly using the phone number that is reflected in your booking status. For changes in date and time, please proceed to cancel the reservation and create a new one (subject to availability of seats).

We do not place any restrictions on the number of bookings you can make a day. However, multiple bookings made at the same timeslot will not be accepted. We request users to be considerate and only reserve bookings that are confirmed, and to cancel any unwanted reservations immediately.

Only completed bookings made through Kris+ will enable you to earn miles. In addition, please note that

• Only bookings made through the ‘Reserve A Table’ function on Kris+ are eligible
• Bookings that are cancelled do not earn miles
• Walk-ins to the restaurant at a different time slot you have booked do not earn miles
• When at the restaurant, you must indicate that you have an active booking booked under your name

Do note that miles earned from your restaurant bookings made through "Reserve A Table" will be automatically credited into the Kris+ app by the 5th day upon fulfilling the booking.

No, each successful and completed reservation made through Kris+ will earn you 100 miles.

It is recommended that you turn on your push notifications for the Kris+ mobile app, so as to be notified when the KrisPay miles have been credited to your wallet.

No, only bookings which are successful and completed will be eligible.

Please email to makanplus@singaporeair.com.sg

No, it can be used to make bookings for restaurants that are located in Singapore only.

Yes, you can. This can be done by changing the name and phone number while making a booking. However, the booking confirmation email will still be sent to your registered email address.

No, you cannot transfer to another person. All miles earned under the KrisFlyer program or Kris+ mobile app are non-transferable.

Challenges is a feature that gives Kris+ users with even more ways to unlock more rewards for your everyday spend. Challenges require you to complete certain tasks by a specified date in order to receive your rewards.

Do note that you will need to manually opt-in to participate in individual challenges and be eligible for the completion rewards.

You can view the list of active challenges on the “Current” Challenges page, which can be accessed by clicking on the “Challenges” icon via the Kris+ app home page.

For more details about a Challenge, click on the respective tile and you will be directed to the Challenge page, where you can view the requirements to complete the Challenge.

Once you’re ready, click on “Start now”. Good luck!

Yes, you can take on as many challenges as you like. Completing tasks that overlap between different challenges will count towards the progress of each challenge.

You can return to the Challenge page to view your ongoing challenges and current progress. Expired challenges will be shown on the “Past” tab of the Challenges page.

Tap on the specific challenge to see the details of the challenge. Refer to the “How to Win” and “Terms & Conditions” sections for detailed explanations.

Your miles rewards will be automatically credited to your KrisPay wallet once you complete a challenge. They can only be used on your Kris+ app and are valid for 6 months from the date of credit.

The miles awarded after you successfully complete a reward can be used to offset your spend at any Kris+ partner or for purchase of any deals on the Kris+ app. The miles will be valid for 6 months from the time of crediting and will not be transferrable to your KrisFlyer account.

Please check the “Past” Challenges tab after you have accessed the main Challenges page, as your challenge may have been moved to this tab.  If you had successfully completed your challenge, it would be indicated as “Rewarded”. Otherwise, the challenge will be labelled as “expired” which indicates that the time to complete the challenge has lapsed.