Flights from Surabaya (SUB) to New Zealand

Yes, meals are served on all flights from Surabaya to New Zealand. You can enjoy in-flight dining with hot meals, snacks, and desserts inspired by regional and international flavours. Special meals for various dietary needs are available when requested in advance. On selected long-haul sectors, Book the Cook allows you to pre-select main courses in premium cabins. A full beverage service, including soft drinks, juices, hot drinks, and alcoholic beverages such as the Singapore Sling, is available on board.

Flights between Indonesia and New Zealand use the piece concept for checked baggage. In Economy Class, you can usually check in at least one piece of baggage within a set weight limit per piece. Premium Economy Class generally allows additional or heavier pieces, while Business Class offers a higher checked baggage allowance again. All cabin classes include a cabin baggage allowance sized to fit in the overhead compartment or under the seat in front of you. Exact allowances depend on your ticket type and KrisFlyer status, so please refer to your booking for details.

Wi-Fi is available on most Singapore Airlines flights from Surabaya to New Zealand once the aircraft reaches above 10,000 feet. It is free and unlimited for KrisFlyer members, including those travelling in Economy Class and Premium Economy Class, as long as your membership number is added to the booking at least 1.5 hours before departure. Non-members and additional devices can use paid Wi-Fi plans. The connection is designed for messaging, email, and basic browsing, and does not support video streaming, video calls, or large file transfers.

On flights from Surabaya to Singapore, you can choose between Business Class and Economy Class. On onward flights from Singapore to Auckland or Christchurch, cabins include Business Class, Premium Economy Class, and Economy Class. The exact combination of cabin classes on your journey will depend on the flights you select, but all routes offer at least Business Class and Economy Class throughout.

In Economy Class, you can expect a seat pitch of around 32 inches with up to 19 inches of seat width for comfortable legroom on long sectors. Premium Economy Class, available between Singapore and New Zealand, offers about 38 inches of pitch and up to 20 inches of seat width, giving you extra space to stretch out. Business Class seats convert into fully flat beds, with every seat offering direct aisle access on widebody aircraft, so you can lie down and rest properly on overnight or long daytime flights. Cabin layouts may differ slightly between the Airbus A350-900 and the Boeing 737-8 MAX, but all are designed for comfort on longer journeys.

Yes, Singapore Airlines provides lounge access to eligible passengers at layover airports on connections to New Zealand. Eligibility is based on your class of travel or KrisFlyer and Star Alliance status, determined by the flight departing the layover airport. Other options such as purchasing a day pass are also available.

Lounge Access Eligibility
Cabin Class: Complimentary for Suites, First, and Business Class passengers. Premium Economy and Economy travellers do not have access unless they hold eligible status.

Frequent Flyer Status: PPS Club and KrisFlyer Elite Gold (or Star Alliance Gold) members have access regardless of cabin class.

The 'Next Segment' Rule: Eligibility is based on the flight immediately departing that airport.

Most journeys from Surabaya to New Zealand connect through Singapore Changi Airport, which offers extensive facilities for transit passengers. For longer layovers, you can join a free guided tour of Singapore, subject to timing and eligibility, or relax in quiet zones and indoor gardens. Shorter connections are easily filled with a walk through the terminals, enjoying art installations, play areas, and a wide choice of dining and shopping. Your time at the airport is more than just a wait — it's an integral part of your journey.

Surabaya follows Western Indonesia Time (UTC+7). Auckland and Christchurch both use New Zealand time, which is typically UTC+12. From late September to early April, New Zealand observes daylight saving time (UTC+13), making it 5 or 6 hours ahead of Surabaya depending on the month.

Yes, your baggage will typically be checked through to your final destination in New Zealand when flying via the layover airport on a single booking with Singapore Airlines, provided both flight segments are under the same booking reference (PNR), the connection is under 24 hours, and, for partner-operated onward flights, a through-check agreement is in place.

You may be able to plan a stopover at the layover city on your journey to New Zealand, subject to your ticket conditions and availability. When booking, you can search for multi-city options or speak with our customer service team or your travel agent, who can advise whether a stopover can be added to your itinerary.