新加坡航空公司

Frequently asked questions

Frequently asked questions

Your travel insurance basics

 
What is Singapore Airlines International Travel Insurance by AIG?

Travel Insurance by AIG is a travel insurance product designed for Singapore Airlines passengers. It protects you from unexpected events during your trip which includes medical expenses, personal accident, travel inconvenience, life-style and value-add benefits.

This product is underwritten by American International Group UK Limited which is authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Who can purchase Singapore Airlines International Travel Insurance by AIG?

To be eligible for cover under the Singapore Airlines International Travel Insurance products, you must be:

  • a UK resident; and
  • 65 years of age or under at the date of buying the policy; and
  • if you book a return travel flight itinerary - hold a ticket to return you to the UK that is within 180 days of the date of departure for your trip; or
  • if you book a one way flight itinerary – intend to return to the UK on completion of the travel, unless otherwise agreed in writing by us.


If you are older than the maximum age for this policy, you may be able to obtain an alternative travel insurance policy by contacting British Insurance brokers www.biba.org.uk, tel: 0870 950 1790 (lines open 9:00am to 5:00pm, Mondays to Fridays).

How can I apply for Singapore Airlines International Travel Insurance by AIG?

Singapore Airlines International Travel Insurance by AIG is only available on singaporeair.com for flights departing from the UK. Travel insurance may be included while booking your flight on singaporeair.com or added via Manage Booking.

Your travel insurance benefits

 
When does my Singapore Airlines International travel insurance coverage begin and end?

For all plans, cancellation coverage begins on the date your certificate is issued. Cover for all other sections begins when you leave your home or place of departure to start your trip and ends when you return home or until the end of the period of insurance shown as the return date on the policy certificate, whichever is sooner.

What benefits are available under this travel insurance plan?

We offer comprehensive Travel Insurance coverage with outstanding benefits and features. Please click here to go through our summary of benefits.

Am I covered for business trip?

There is a policy exclusion for claims arising from any business commitment, financial or contractual obligation, including those of any travelling companion or relative, except for Your being retrenched from Your usual full time employment in the UK.

You may still be covered for other events that give rise to a claim.

Can I add travel insurance to my booking if I have a pre-existing medical condition?

You can still add travel insurance to your itinerary if you have a pre-existing condition however it is important to note that your pre-existing condition(s) are not covered and you are not able to apply to have your condition(s) covered.

Your enhanced COVID-19 coverage

 

If you are purchasing a new policy, we have amended the AIG travel insurance policy to cover certain situations pertaining to COVID-19. Full terms, conditions and exclusions can be found here.



What are the key benefits for COVID-19 coverage under the AIG travel insurance policy?

Key benefits for COVID-19 coverage are:

  • Up to £190,000 for Overseas Medical Expenses & Emergency Evacuation
  • Up to £5,000 for Trip Cancellation due to contraction of COVID-19
  • Up to £110 daily cash allowance for Quarantine at Destination, capped at 14 consecutive days
When will the AIG travel insurance policy be available for sale?

This policy will be available to passengers departing from the United Kingdom to all global destinations from 2 December 2020.

Who can purchase the AIG travel insurance policy?

Singapore Airlines passengers who are residents of the United Kingdom and travelling out of United Kingdom will be able to purchase this policy.

How can passengers purchase the AIG travel insurance policy?

The policy can be purchased along with the flight ticket through the Singapore Airlines website. Passengers can also purchase it for confirmed flight itineraries via the Manage Booking section on the Singapore Airlines website.

Does the AIG travel insurance policy cover SilkAir/Scoot flights?

The policy covers any overseas trip undertaken on a flight operated by Singapore Airlines, SilkAir, or their code share partners if you purchased the ticket from Singapore Airlines or through an authorized agent of Singapore Airlines.

What is the premium for the AIG travel insurance policy?

Singapore Airlines passengers may take up the AIG travel insurance policy starting from £ 44 (per passenger) for a three-day trip to Singapore. The premium is automatically calculated based on the final destination and duration of the trip.

Does the AIG travel insurance policy include any age limit or restriction?

The person buying this insurance must be 18 years of age or over at the date of buying this policy. All insured persons must be 65 years of age or under at the date of buying this policy. Cover is provided for residents of the United Kingdom only.

How can passengers file for a claim?

Passengers may file a claim by submitting a completed claim form with supporting documents. To request a claim form please contact our claims department using the details below:



AIG Travel Claims
2-8 Altyre Road
Croydon
CR9 2LG
Phone: 0330 123 3126
Fax: 01273 376 935
E-mail: uk.claims@aig.com
A passenger has purchased his flight ticket before 2 December 2020. Can the passenger still purchase the AIG travel insurance policy?

Yes, the passenger can do so via the Manage Booking section on the Singapore Airlines website. However, this option is not available if the passenger has already purchased the AIG travel insurance policy with the flight ticket before 2 December 2020.

If passengers require further assistance with the AIG travel insurance policy, whom should they approach?

Passengers will need to contact AIG's Customer Service Representatives for assistance on their travel insurance bookings. For the United Kingdom, passengers should email AIG at siauk@aig.com or call the AIG Customer Service Hotline at 0333 300 0150 from Monday to Friday between 9am and 5pm (local time).

After purchasing your policy

 
Where can I get the full Policy Wordings of my travel insurance policy?

Your Policy Wordings are available on this website and also attached within the confirmation email you received from AIG.

What should I do if I did not receive the Travel Guard® Travel Insurance Certificate?

If you did not receive your Insurance Certificate, you should notify AIG with your policy number (if available), full name, flight booking number, travel dates, date of purchase, and e-mail address by emailing siauk@aig.com, or calling 0333 300 0150.

I have updated my Singapore Airlines flight booking. How can I change the details of my travel insurance policy?Please do not forget to contact us to make the corresponding changes to your travel insurance policy. You can send us an email at siauk@aig.com or call our dedicated customer service hotline at 0333 300 0150.
Can I cancel my travel insurance policy and receive a refund?

You may return the Policy to us within 14 days of purchasing, provided that no claim has arisen and your travel has not commenced. AIG will cancel the policy and give you a full refund of premium.

After 14 days we will not refund any part of the premium.

You can send us an email at siauk@aig.com or call our dedicated customer service hotline at 0333 300 0150.

Let us take care of you

 
What should I do if I get sick or encounter an accident abroad?

Please call our 24-hour emergency assistance number +44 (0) 1273 747 602 if you need medical assistance while travelling. When overseas, call collect through the local operator and we will take care of your phone charges (for medical and emergency assistance only). This service is provided by AIG's very own emergency assistance centre.

If you require hospital treatment, please ensure that you keep original copies of your receipts when you return to the United Kingdom to ensure a smoother refund process.


Travel insurance

Travel insurance

This insurance is provided by Singapore Airlines and underwritten by American International Group UK Limited. Singapore Airlines is an appointed representative of American International Group UK Limited. Copyright © 2019. All rights reserved.