新加坡航空公司

Travel with ease of mind

Travel with ease of mind

Singapore Airlines values your entire travel experience. Travel Guard® Travel Insurance by AIG can easily be added to your itinerary on singaporeair.com.


Whether you are on a business trip or a well-deserved family vacation, a second is all it takes for your trip to take an unexpected turn for the worse. If things go wrong while you are travelling - from lost laptops to hospital visits - travel insurance will take care of you.


Travel Guard® on singaporeair.com is exclusively for Singapore Airlines passengers.


Travel Guard® by AIG promises:

  • Comprehensive coverage with exclusive discounted premiums
  • Dedicated and priority services for Singapore Airlines passengers
  • Products and services provided by one of the world's largest travel insurance service providers
  • The convenience of hassle-free online booking 

Travel insurance on singaporeair.com

Arranging travel insurance is simple and easy:

  • You can add travel insurance to your itinerary while you are making your flight booking on singaporeair.com; or
  • Add travel insurance to your itinerary via Manage Booking on singaporeair.com.

 

If you have any questions, please feel free to contact us or visit our FAQ page.

 

This insurance is provided by Singapore Airlines and underwritten by American International Group UK Limited. Singapore Airlines is an appointed representative of American International Group UK Limited.


Special rates

AIG offers special rates on travel insurance to Singapore Airlines passengers. The insurance premiums are calculated based on a number of factors, including your destination and trip duration.

Travelling with an infant? If you arrange travel insurance through singaporeair.com, your child under 2 years of age and sharing a single airline seat with an adult passenger will be covered for free!


Policy Wording and Summary of Benefits

If you are purchasing a new policy, we have amended the AIG travel insurance policy to cover certain situations pertaining to COVID-19. Full terms, conditions and exclusions can be found here.



BenefitsCovered Conditions
Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains if you contract COVID-19 while traveling internationally (up to £190,000).
Trip Cancellation Trip Cancellation for non-refundable travel and or accommodation expenses (up to £5,000) if:

  • you or a relative contract COVID-19 before your scheduled trip departure date
  • the school year is extended beyond the departure date, and you or a relative is/are a full-time teacher, full-time employee, or a student at a primary or secondary school
  • you fail a COVID-19 related test or a medical screening at the airport and as a result are required to abandon your trip
Trip Curtailment Trip Curtailment up to £5,000 for non-refundable trip costs and additional travel expenses to return to your country of residence if you or a relative contract COVID-19 while traveling internationally.
Out-of-country COVID-19 Diagnosis Quarantine Allowance Up to £110/day/person for up to 14 consecutive days if while on a journey, you test positive for COVID-19, and as a result are unexpectedly placed into mandatory quarantine outside your country of residence.


How to file an insurance claim

Passengers may file a claim by submitting a completed claim form with supporting documents. To request a claim form please contact our claims department using the details below:


AIG Travel Claims
2-8 Altyre Road
Croydon
CR9 2LG
Phone: 0330 123 3126
Fax: 01273 376 935
E-mail: uk.claims@aig.com

For COVID-19 related claims, please prepare the following documents:

Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains / Out-of-country COVID-19 Diagnosis Quarantine Allowance

  • Original hospital / medical bill(s) / receipt(s) / medical report stating diagnosis and the date of the injury/sickness commenced certified by a qualified medical practitioner
  • Letter of referral from general practitioner for the medical treatment conducted by specialists, physiotherapists, etc.

 

Reimbursement of Trip Cancellation / Trip Curtailment

  • Copy of original itinerary
  • Documentation confirming trip cancellation
  • Documentation confirming non-refundable/refunded amount
  • Original receipt(s) showing any pre-paid costs or deposits made OR additional travel and/or accommodation expenses incurred after the commencement of the insured journey
  • Medical certificate indicating diagnosis and reason that the insured is unfit for travel, if applicable.
  • Death certificate, if applicable
  • Proof of relationship to the insured, if applicable


This is a summary of cover only and the Policy is subject to conditions and exclusions in the Policy Wording. Values shown below are maximum amounts payable per Insured Person (in British Pounds).


Please note, not all Policy benefits and benefit amounts are shown below. In some cases sub-limits apply or the benefits may not be available to You.

Please refer to the applicable section of the Policy Wording.

The full terms and conditions of the Travel Guard® Travel Insurance by AIG for Singapore Airlines can be viewed or downloaded by clicking here.


Section BenefitsSum insured up to:Excess*
A Cancelling your trip £5,000 £50
B1 Emergency medical expenses outside of the United Kingdom
Emergency dental treatment outside of the United Kingdom
£10,000,000
£200
£50
Nil
B2 Expenses within the United Kingdom £10,000 £50
B3 Hospital benefit £25 for every 24 hours up to max £1,500 Nil
B4 Mugging benefit £1,000 Nil
C Cutting your trip short £5,000 £50
D1 Missed departure £500 £50
D2 Missed connection £500 £50
E1 Travel delay £20 after each 12 hours delay up to £200 Nil
E2 Abandoning your trip £5,000 £50
F1 Personal belongings and baggage
Including: Single article limit/pair or set of items limit
Including: Valuables and electronic/other equipment limit
Including: Property in a motor vehicle limit
£2,000
£250
£250
£100
£50
F2 Delayed baggage £150 for a 12 hour delay up to £150 Nil
F3 Personal money Including: Cash limit Including: Cash limit (aged under 18) £500
£250
£150
£50
F4 Passport and travel documents £300 £50
G Personal accident:
Loss of limb
Loss of sight
Permanent total disablement
Death benefit (aged 18 to 64)
Death benefit (aged under 18 or over 64)

£20,000
£20,000
£20,000
£20,000
£2,500

Nil
Nil
Nil
Nil
Nil
H Personal liability £2,000,000 £250
I Legal expenses £50,000 Nil
J Hijack £100 per 24 hours up to maximum £1,000 Nil


* Excess

If you need to make a claim under the sections listed in the table above, we will deduct the amount shown in respect of the policy excess from the sum we pay you for any valid claim. The excess will apply to each and every person claiming and to each incident and to each section of the policy under which a claim is made.

Please note that this policy will not cover any loss, injury, damage or legal liability arising directly or indirectly from planned or actual travel in, to, or through Cuba, Iran, North Korea, Sudan, Syria or the Crimea Region.


Travel insurance

Travel insurance

This insurance is provided by Singapore Airlines and underwritten by American International Group UK Limited. Singapore Airlines is an appointed representative of American International Group UK Limited. Copyright © 2019. All rights reserved.