Our meet-and-assist service team is happy to take care of passengers with severe vision and/or hearing impairments, or cognitive disabilities at the airport, during pre-boarding, and with flight connections.
For the visually impaired, our cabin crew will conduct a special safety briefing before take-off, orientate the passenger to the surroundings, and assist in preparations for meal consumption (for instance, opening of packages and identifying food).
For the hearing-impaired, our inflight safety video is available in sign language.
However, passengers with sensory or cognitive disabilities are required to travel with a personal safety assistant if we’re unable to establish an appropriate means of communication that enables our cabin crew to articulate the safety briefing clearly.
We’re also unable to offer these services:
- Assistance with feeding of meals
- Assistance within the restroom or assistance at the seat with defecation and/or urination functions
- Provision of medical services
Should a passenger require these services, he/she is advised to travel with a personal care assistant.
To make the necessary arrangements, please get in touch with your local Singapore Airlines office as early as possible and at least 48 hours before the flight.
For US passengers travelling to and from the USA requiring special assistance such as the use of a wheelchair, you may make your request online.
You’re also reminded to check the passenger in early for his/her flight, at least 2 to 3 hours before departure.
Seats on the emergency exit row will not be available.
Equal Access Plan Australia
With this plan, we’re showing our commitment to being proactive in providing equal access to all passengers in Australia who require special assistance.
This is in compliance with the relevant legislative framework, as advised by Australia’s Department of Infrastructure and Transport.
Learn more about the Singapore Airlines Equal Access Plan