Singapore Airlines

Frequently asked questions

Your travel insurance basics

 
What is Singapore Airlines International Travel Insurance by AIG?

Travel insurance by AIG is a travel insurance product design for Singapore Airlines passengers. It protects you from unexpected events during your trip which includes medical expenses, personal accident, travel inconvenience, life-style and value-add benefits.


This product is underwritten by AIG Insurance New Zealand Limited.

Who can purchase Singapore Ailrines International Travel Insurance by AIG?

To be eligible for cover under the Singapore Airlines International Travel Insurance products, you must be:

  • either a New Zealand citizen or New Zealand permanent resident, and
  • aged under 70 years at the date of departure for your trip; and
  • if you book a return travel flight itinerary - hold a ticket to return you to New Zealand that is within 180 days of the date of departure for your trip; or
  • if you book a one way flight itinerary – intend to return to New Zealand on completion of the travel, unless otherwise agreed in writing by us.
How can I apply for Singapore Airlines International Travel Insurance by AIG?

Singapore Airlines International Travel Insurance by AIG is only available while booking flights on singaporeair.com

Your travel insurance benefits

 
When does my Singapore Airlines International travel insurance coverage begin and end?

For all plans, cancellation coverage begins on the date your certificate is issued.


Cover for all other sections begins when you leave your home or place of departure to start your trip and ends:

  • if you book a return travel itinerary - when you return home or the Travel End date shown on the Certificate of Insurance, whichever is sooner; or
  • if you book a one way travel itinerary – when you pass through immigration control at the airport of your ticketed destination or the Travel End date shown on the Certificate of Insurance, whichever is sooner.
What benefits are available under this travel insurance plan?

We offer comprehensive Travel Insurance coverage with outstanding benefits and features. Please click here to go through our Summary of Benefits.

Am I covered for business trip?

Yes, business travel is covered subject to the terms, conditions and exclusions contained in the policy wording. For example, we will not pay for cancellation claims arising from any business commitment, financial or contractual obligation, including those of any Travelling Companion or Relative, except for Your being retrenched from Your usual full time employment in New Zealand.

Are my pre-existing medical conditions covered?

No pre-existing medical conditions are excluded under the policy. You are not able to apply to have your pre-existing medical condition(s) covered.


Please note the definition of pre-existing medical condition as follows:


Pre-existing medical condition means any medical or dental condition of yours or any person on whose state of health your trip depends, which in the 30 days before you applied for insurance:


(a) required treatment, investigation (whether or not a diagnosis has been made), medication or advice from a doctor, chiropractor, physiotherapist, naturopath, psychiatrist, psychologist; or

(b) which you are aware of, or could be expected to be aware of, that may lead to a claim under this Policy.


It also means a chronic or on-going medical or dental condition.

After purchasing your policy

 
Where can I get the full Policy Wordings of my travel insurance policy?

Policy Wordings are available on this Website. Click here to view or download your policy wording in PDF format. The policy wording can also be downloaded from the link located within the confirmation email you received from AIG

What should I do if I did not receive my Insurance Confirmation in my Inbox?

If you have not received your Certificate of Insurance, you can send us an email at traveladmin@aig.com or call our dedicated Customer Service Hotline 0800 466 319. Please include as much detail as possible, such as policy number (if available), full name, flight booking number, travel dates, date of purchase and e-mail address.

I’ve updated my Singapore Airlines flight booking. How can I change the details of my travel insurance policy?

Please don’t forget to contact us to make the corresponding changes to your travel insurance policy. You can send us an e-mail at traveladmin@aig.com or call our dedicated Customer Service Hotline at 0800 466 319.

Can I cancel my travel insurance policy and receive a refund?

If you cancel your policy within 14 days of purchasing, you will receive full refund of your premium provided that no claim has arisen and your travel has not commenced.


After 14 days we will not refund any part of the premium.


You can send us an email at traveladmin@aig.com or call our dedicated Customer Service Hotline 0800 466 319.

Let us take care of you

 
What should I do if I get sick or encounter an accident abroad?

Emergency assistance is provided by Travel Guard™. Our highly trained team of assistance personel (including medical professionals), are available 24 hours a day to help you with medical emergencies and other travel-related problems.


Call us from anywhere in the world on +64 (9) 359 1645. Please call reverse charge where this service is available. If this service is not available call costs incurred in contacting Travel Guard™ can be included as part of your claim. In remote areas we encourage you to test local phone services to ensure you can reach us in an emergency.


Alternatively you may e-mail us your contact details and we will call you back: nzassistance@aig.com


Travel insurance

Travel insurance

This travel insurance product is underwritten by AIG Insurance New Zealand Limited.