Name correction
Yes, you may request a correction to the name on your booking if it is for the same passenger and matches the name in the passport. Ticket transfers or changes to a different passenger are not permitted. If the passenger is unable to travel, you can apply for a refund of the fare amount, subject to the ticket fare rules and conditions.
To request a name correction, please contact us with the passenger’s name as shown in the passport’s Machine-Readable Zone (MRZ). Supporting documentation may be required.
With reference to the MRZ at the bottom of your passport biometric page and ignoring the first 5 alphabets, everything to the left of the double chevron (<<) is your last name, and everything to the right is your first name. Example: "LAST<NAME<<FIRST<NAME<ADDITIONAL<NAMES<<<<<".
In this example, “Lee” is the last name, while “Xue Ting Jolene” is the first name.
Name corrections may be considered on a case-by-case basis. Please contact us with the name exactly as shown on your passport or travel document. Supporting documents may be required where necessary.
No, we can only assist with name correction for tickets purchased on singaporeair.com or from a Singapore Airlines office. To change the name on your itinerary for a ticket you’ve purchased from your travel agent, get in touch with them directly.
For Award or Redemption tickets, please proceed to change your KrisFlyer profile name. You can request a change on our website. Simply:
- Log in to your KrisFlyer account;
- Go to “Profile” and complete the OTP verification;
- Select “Edit” under Personal Details;
- Click on the “Change of Name form” link;
- Provide your new name; and
- Upload a copy of your passport’s biographical page showing the Machine-Readable Zone (MRZ) and your new name.
To protect your account security, we can only accept KrisFlyer profile name change requests via the online form. Do note that KrisFlyer name change requests may take up to 7 working days to process upon receipt of all relevant documents. Once your profile’s details have been updated, contact us to request a name correction on the ticket.
For an award/redemption ticket issued to a Redemption Group Nominee (RGN), we are unable to correct the name of an existing nominee. Remove the nominee and add them again with the correct name under the Redemption Nominees tab in your KrisFlyer profile. Once the nominee’s details have been updated, contact us to request a name correction on the ticket.
You cannot delete or replace a nominee within six months of adding them. Adding a nominee is free. A fee applies to deleting or replacing a nominee after six months. For details, refer to the Service fees section on the Redemption Nominees page for details.
No, the gender indicated in your KrisFlyer profile cannot be changed online. Please contact us for assistance. Supporting documentation may be required.
No, the salutation indicated in your KrisFlyer profile cannot be changed online. Please contact us for assistance. Supporting documentation may be required.
A name mismatch happens when the first name and/or last name on your flight booking does not exactly match the name registered on your KrisFlyer account. Please ensure that the name on your booking matches the name in your KrisFlyer profile.
If your booking name is incorrect, please contact us with the passenger’s name as shown in the passport’s Machine-Readable Zone (MRZ). Supporting documentation may be required.
If your KrisFlyer profile name is incorrect, please proceed to change your KrisFlyer profile name. You can request a change on our website. Simply:
- Log in to your KrisFlyer account;
- Go to “Profile” and complete the OTP verification;
- Select “Edit” under Personal Details;
- Click on the “Change of Name form” link;
- Provide your new name; and
- Upload a copy of your passport’s biographical page showing the Machine-Readable Zone (MRZ) and your new name.
To protect your account security, we can only accept KrisFlyer profile name change requests via the online form. Do note that KrisFlyer name change requests may take up to 7 working days to process upon receipt of all relevant documents.
No, name corrections online are not permitted for itineraries that include flights operated by partner airlines. Please contact us for assistance.
No, name corrections online are not permitted for itineraries that contains SIA – Scoot codeshare flights. Please contact us for assistance.
For tickets purchased with Scoot, please contact Scoot directly for assistance. If your KrisFlyer profile name is incorrect, please proceed to change your KrisFlyer profile name. You can request a change on our website. Simply:
- Log in to your KrisFlyer account;
- Go to “Profile” and complete the OTP verification;
- Select “Edit” under Personal Details;
- Click on the “Change of Name form” link;
- Provide your new name; and
- Upload a copy of your passport’s biographical page showing the Machine-Readable Zone (MRZ) and your new name.
To protect your account security, we can only accept KrisFlyer profile name change requests via the online form. Do note that KrisFlyer name change requests may take up to 7 working days to process upon receipt of all relevant documents.