Singapore Airlines

Travel with ease of mind

Travel with ease of mind

Singapore Airlines values your entire travel experience. Travel Guard® Travel Insurance by AIG can easily be added to your itinerary on singaporeair.com.


Whether you are on a business trip or a well-deserved family vacation, a second is all it takes for your trip to take an unexpected turn for the worse. If things go wrong while you are travelling - from lost laptops to hospital visits - travel insurance will take care of you.


Travel Guard® on singaporeair.com is exclusively for Singapore Airlines passengers.


Travel Guard® by AIG promises:

  • Comprehensive coverage with exclusive discounted premiums
  • Dedicated and priority services for Singapore Airlines passengers
  • Products and services provided by one of the world's largest travel insurance service providers
  • The convenience of hassle-free online booking

Travel insurance on singaporeair.com

Arranging travel insurance is simple and easy:

  • You can add travel insurance to your itinerary while you are making your flight booking on singaporeair.com; or
  • Add travel insurance to your itinerary via Manage Booking on singaporeair.com.

If you have any questions, please feel free to contact us or visit our FAQ page.

 


Special rates

AIG Europe S.A. offers special rates on travel insurance to Singapore Airlines passengers. The insurance premiums are calculated based on a number of factors, including your destination and trip duration.


Travelling with an infant? If you arrange travel insurance through singaporeair.com, your child under 2 years of age and sharing a single airline seat with an adult passenger will be covered for free!


Policy Wording and Summary of Benefits

If you are purchasing a new policy, we have amended the AIG travel insurance policy to cover certain situations pertaining to COVID-19. Full terms, conditions and exclusions can be found here.



Benefit Covered Conditions
Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains if you contract COVID-19 while traveling internationally (up to CHF 215.000).
Trip Cancellation Trip Cancellation for non-refundable travel and or accommodation expenses (up to CHF 5.300 ) if:

  • you or a Relative* contracts COVID-19 before your scheduled trip departure date
  • the school year is extended beyond the departure date, and you or a Relative* is/are a full -time teacher, full-time employee, or a student at a primary or secondary school
  • you fail a COVID-19 related test or a medical screening at the airport and as a result are required to abandon your trip
Trip Curtailment Trip Curtailment up to CHF 5.300 for non-refundable trip costs and additional travel expenses to return to your country of residence if you or a Relative* contract COVID-19 while traveling internationally.
Out-of-country COVID-19 Diagnosis Quarantine Allowance Up to CHF 130/day/person for up to 14 consecutive days if while on a journey, you test positive for COVID-19, and as a result are unexpectedly placed into mandatory quarantine outside your country of residence.

*Relative, as defined in the Policy.

How to file an insurance claim

Passengers may file a claim by submitting a completed claim form with supporting documents. To request a claim form please contact our claims department using the details below:
AIG Travel
+41 43 333 37 00
claimsCH@AIG.com
Saegereistrasse 29, CH-8152, Glattbrugg
Open Monday to Friday between 9am to 5pm (local time)

For COVID-19 related claims, please prepare the following documents:

Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains / Out-of-country COVID-19 Diagnosis Quarantine Allowance

  • Original hospital / medical bill(s) / receipt(s) / medical report stating diagnosis and the date of the injury/sickness commenced certified by a qualified medical practitioner
  • Letter of referral from general practitioner for the medical treatment conducted by specialists, physiotherapists, etc.
  • Death certificate for repatriation


Reimbursement of Trip Cancellation / Trip Curtailment

  • Copy of original itinerary
  • Documentation confirming trip cancellation
  • Documentation confirming non-refundable/refunded amount
  • Original receipt(s) showing any pre-paid costs or deposits made OR additional travel and/or accommodation expenses incurred after the commencement of the insured journey
  • Medical certificate indicating diagnosis and reason that the insured is unfit for travel, if applicable
  • Death certificate, if applicable
  • Proof of relationship to the insured, if applicable


This is a summary of cover only and the Policy is subject to conditions and exclusions in the Policy Wording. Values shown below are maximum amounts payable per Insured Person (in Swiss Francs).


Please note, not all Policy benefits and benefit amounts are shown below. In some cases sub-limits apply or the benefits may not be available to You. Please refer to the applicable section of the Policy Wording.


The full terms and conditions of the Travel Guard Travel Insurance policy for Singapore Airlines can be viewed or downloaded by clicking here.

 

Benefits Reimbursable Cost Sums insured /deductible
Travel Cancellation Flight cancellation costs Up to CHF 5.300
Deductible 20% , min. CHF 30 per person
Travel Curtailment Additional costs for return-journey Up to CHF 5.300
Deductible 20% , min. CHF 30 per person
Missed Connection Additional costs for catching up expenses Up to CHF 5.300 per person
Flight Delay Compensating you financially for the time you spend on waiting Per person and every 6 hour up to CHF 160 (up to CHF 860 per person and claim)
Baggage Delay Compensates you financially for the inconvenience of waiting for your delayed baggage Up to CHF 160 per person for a 6 hours delay
Personal belongings and baggage Loss, theft or damage of baggage Up to CHF 2.100 per person (max. CHF 215 per item/set/pair and CHF 260 for electronical devices and valuable goods, CHF 2.100 for property in a motor vehicle)
Deductible: CHF 55 per person
Personal Money Loss due to theft of cash or traveller's cheque Up to CHF 590 per person (max. CHF 295 for cash)
Deductible: CHF 60 per person
Compassionate Visit Transportation costs for a relative or friend to stay with you Unlimited
Up to CHF 5.300
Deductible: CHF 75
Travel Health Insurance Medical expenses abroad
Repatriation costs
Burial abroad/transportation expenses in the event of death
Up to CHF 10.700.000; Deductible: CHF 110
Up to CHF 10.700.000
Up to CHF 32.000
Travel Accident Death
Invalidity
CHF 32.000
max. CHF 32.000
Emergency Dental Dental treatment expenses abroad as a result of injury Up to CHF 265
Deductible: CHF 75
Emergency Assistance during your trip Lost Travel documents
Hospital day cash for inpatient treatment
CHF 1.070
Per person and day CHF 53 (max. CHF 4.300 per claims)
Travel Assistance Country information, mandatory vaccinations requirements, general travel information, etc.  

No cover is provided under this policy for traveling within or through Cuba, Iran, Sudan, Syria, North Korea or the autonomous Republic of Crimea.


Travel insurance

Travel insurance

This insurance is underwritten by AIG Europe S.A., Luxembourg, Zweigniederlassung Opfikon.

This policy offers coverage only to individuals ordinarily resident in Switzerland and is null and void as to non-residents of Switzerland.

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