Singapore Airlines

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Travel Insurance Customer Service & Claims

For non-travel insurance related matters, please contact Singapore Airlines.

Here are the contact details that you need to know for your travel insurance policy:


Emergency Assistance Hotline

Please call our 24-hour Emergency Assistance Hotline +603-2772 5716 if you need emergency assistance while traveling.

Dedicated Customer Service Hotline

For insurance-related enquiries, changes to your policy or questions about your claims, please e-mail us at or call our Customer Service Hotline at 1800 88 8811 or +603 -2118 0188 from Monday-Friday 9:00am till 5:00pm

For a list of frequently asked questions, please visit our extensive FAQ Page

How to File an Insurance Claim

Detailed procedures for filing a claim are included in our Notice of Claims Forms.

For COVID-19 related claims, please prepare the following documents:

Medical Expenses & Emergency Medical Evacuation & Repatriation of Mortal Remains / Out-of-country COVID-19 Diagnosis Quarantine Allowance
  • Medical report or proof of diagnosis
  • Original hospital billing statement & Medical Payment receipts
  • Proof of hospitalisation & medical report

Reimbursement of Travel Cancellation / Travel Curtailment

  • Original Payment Receipts with breakdown of the expenses paid for the trip
  • Letter from Travel Agent confirming the insured's absence and refund amount (if nil refund please state the reason or provide proof of denial from relevant parties)
  • Medical Report & Hospitalization (If applicable)
  • Death Certificate (if applicable)
  • Proof of relationship (such as marriage certificate, birth certificate)

Please e-mail us at or call our Customer Service Hotline at +603 -2118 0188 from Monday - Friday 9:00am till 5:00pm for any claims-related enquiries.

Travel insurance

Travel insurance

*This travel insurance product is underwritten by AIG Malaysia Insurance Berhad. Copyright © 2020. All rights reserved.