Singapore Airlines

Contact us

Travel Insurance Customer Service & Claims

24/7 Emergency Assistance Hotline

For 24/7 Emergency Assistance during your trip, please call +603-2161 0557.

 

For customer service

For insurance-related enquiries, or changes to your policy, please email Travel Protect by Singapore Airlines at sq_travelhelp@allianz.com or call Travel Protect by Singapore Airlines at +603-2161 0557 from Monday to Friday, 9.00am - 5.30pm (Malaysia Time).


For claims enquiries

For claims-related enquiries, please email sq_travelhelp@allianz.com or call Travel Protect by Singapore Airlines at +603-2161 0557.


How to file an insurance claim

To file a claim, please email your documents to sq_travelclaim@allianz.com. If you have any questions, please call Travel Protect by Singapore Airlines at +603-2161 0557. Our agents will be happy to assist you with the process.
Download your claims checklist here.


For Covid-19 related claims, please prepare the following documents:


Medical Expenses Incurred Overseas & Medical Evacuation & Repatriation / Out-of-country Covid-19 Diagnosis Quarantine Allowance

  • Original medical bills and receipts
  • Doctor’s memo / medical report / inpatient discharge summary


Reimbursement of Travel Cancellation / Travel Postponement / Travel Curtailment

  • Booking confirmation / original invoice
  • Letter of refund
  • Medical report / memo from the doctor advising the fitness to travel
  • Proof of relationship to insured


If You’re Looking to Enquire or Make a Claim For Disrupted Trips Due To Covid-19
Should you have any enquiry regarding claim for trip cancellations or curtailments due to Covid-19, please proceed to reach out to your respective airline or travel agency for any alternative options such as obtaining vouchers, opening ticket/booking postponements options or reimbursement etc.

We’ve outlined some examples of the process for Singapore Airlines as per below:
Customers with tickets purchased directly from Singapore Airlines are advised to submit all requests for Covid-19 related assistance using the form below to:

  1. Retain the value of their ticket and extend their ticket validity
  2. Change their travel plans
  3. Submit other Covid-19 related queries (https://www.singaporeair.com/request.form)
If you cannot find any of alternative options like above, please reach out to us at +603-2161 0557 for assistance.



 

Travel insurance

Travel Protect by Singapore Airlines is underwritten by RHB Insurance Berhad (Company No: 197801000983 (38000-U)) as insurer.


AZP Malaysia Agency Sdn Bhd (Company Registration Number: 202001031565 (1387885-M)) has been appointed by RHB Insurance Berhad to act as an agent. Assistance services provided by AWP Services Sdn Bhd (Company No: 1120895-X).