Always here, always helpful.
Kris is always here for you 24/7, and always helpful. If Kris cannot resolve your issue, it will offer to connect you to a customer service agent, if available.
Meet Kris, the friendly Singapore Airlines chatbot who has been trained to help you with a range of common travel topics such as baggage allowances, lounge eligibility, status of waitlisted flights, and many more.
Discover what Kris can do
Retrieve the latest flight status
Before you leave for the airport, get Kris to make sure the flight is departing on schedule.
Get status of your waitlisted flights
Are you still on the redemption waitlist or is the flight available for confirmation? Kris knows.
Check baggage allowance
How heavy can your baggage be? How many pieces can you bring? Let Kris tell you.
Find the next available flight
Flight full? No worries, Kris will find another for you.
See everything that Kris knows
What can you chat with Kris about? Here's a list
Flying with us
- Get status of bookings including waitlist updates
- Retrieve latest flight status
- Check lounge eligibility
- Find the lowest fare
- Find the next available flight
Baggage
- Baggage allowance
- Excess baggage rates
- Lost/delayed bag
- Restricted items
- Through check-in
Everything else
- Check-in
- Seats
- Flying with infants
- Flying with children