We’re here to get you the support you need. Whether you need to resolve an issue, arrange for special assistance, or ask a question, use this support form and we’ll get back to you as soon as we can. For urgent help, call your local Singapore Airlines office.
Support for bookings affected by Covid-19
You may be eligible for flight credits or a refund if your travel plans are affected by the Covid-19 outbreak. To find out what your options are, visit our Covid-19 Information Centre.
What do you need help with?
Choose the topic that best describes your issue.
Flight disruption statement
Request for documentary proof
Allowance and restrictions
Concerns you might have before your flight: allowances, restrictions, and oversized items.
Checked baggage did not turn up at your destination
Flying with us
If you don’t need help but would like to share suggestions on how we can do better, send us feedback.