Full Airfare Refund for Visa Rejection

Singapore Airlines offers full ticket refunds with the waiver of cancellation fees for customers whose visa applications to travel abroad are unsuccessful.

Terms and conditions:

• Documentary proof of unsuccessful visa application and passport copy are to be sent to KTM_Reservations@singaporeair.com.sg for verification.
• If you purchased your ticket directly from us, please click here to share your booking details along with documentary proof of your unsuccessful visa application and a scanned copy of your passport.
• Applicable for Singapore Airlines tickets issued in Nepal with itineraries originating from Nepal.
• Full ticket refund shall only be granted when documents submitted are verified by Singapore Airlines to be authentic.
• When required, customers may have to visit Singapore Airlines office in Kathmandu for additional checks on the documents submitted.
• This policy also applies to air tickets sold by travel agents in Nepal.
  
• If applicable, distribution fee of USD20 is non-refundable for air tickets sold by travel agents.

Contact us:

For enquiries, reach out to us using the information provided below:

Address:
Ground Floor, 399 Kamaladi Street
Kathmandu, Nepal
Contact Number:
01 5322908

आत्मविश्वासका साथ बुक गर्नुहोस् I

सिंगापुर एयरलाइन्सले विदेश यात्रा गर्नको लागि भिसा आवेदन असफल भएपनि ग्राहकहरुलाई टिकटको पूरा रकम फिर्ता गर्नेछ। कागजातहरु प्रमाणीकरण गरिसकेपछि मात्र सम्पूर्ण रकम फिर्ता हुनेछ। यसमा दूतावासद्वारा जारी गरिएका अस्वीकृति पत्रहरू पनि समावेश गर्नु पर्नेछ। शर्त तथा नियमहरु लागू हुनेछन्।

यो नीति नेपालको एजेन्सीहरूले बेचेका हवाई टिकटहरूमा पनि लागू हुन्छ।

यदि लागू भएमा, एजेन्सीहरूले बेचेका हवाई टिकटमा लाग्ने USD20 वितरण शुल्क फिर्ता हुँदैन।