Each of our wide-body aircraft is equipped with an on-board wheelchair. If you are travelling on a narrow-body aircraft, please contact Singapore Airlines to request for an on-board wheelchair. Our cabin crew are trained to assist if you are unable to move by yourself from the on-board wheelchair to/from your seat. For more information or to find out which seat will best meet your needs, please contact Singapore Airlines. Please note that due to safety requirements, seats on the emergency exit row will not be available to you. To ensure a seamless experience, passengers requiring mobility assistance may be asked to board the flight ahead of other passengers and disembark after other passengers have left the aircraft. For connecting itineraries, you are advised to allocate additional transit time, as assistance during transfers may require more time.
You’re reminded to check in early for your flight, at least 2 to 3 hours before departure.
Our meet-and-assist service team will take care of you from check in to boarding, while our cabin crew will assist you with the on-board wheelchair and to the lavatory during your flight. Upon arrival at your destination, assistance will be provided from disembarkation to the arrival hall. You may submit your request through our Special Assistance page. Please note that during peak periods, you may experience longer wait times for special assistance. We thank you for your understanding.
However, we’re unable to offer these services:
Should you require these services, we advise you to travel with a personal care assistant.
If you are using your own wheelchair or other assistive device, they will have to be stored in our cargo hold as checked baggage. In preparation for your journey, you may refer to the table below on the relevant dimensions of our cargo hold of each of our aircraft types that we operate.
|
Aircraft Type |
Cargo Hold (Bulk) Maximum Dimension for Wheelchair (L x W x H) |
Cargo Hold (Bulk) Maximum Allowable Load |
|---|---|---|
|
A350-900ULR |
1.65m x 0.85m x 0.70m (64.96” x 33.46” x 27.55”) |
1500 kg |
|
A350-900 |
1.65m x 0.85m x 0.70m (64.96” x 33.46” x 27.55”) |
1500 kg |
|
A380 |
2.47m x 0.65m x 0.60m (97.24” x 25.59” x 23.62”) |
2514 kg |
|
B737-800 |
1.09m x 1.22m x 0.78m (42.91” x 48.03” x 30.70”) |
570 kg |
|
B737-8 |
1.09m x 1.22m x 0.78m (42.91” x 48.03” x 30.70”) |
763 kg |
|
B777-300ER |
3.12m x 0.84m x 1.01m (122.83” x 33.07” x 39.76”) |
4080 kg |
|
B787-10 |
2.41m x 0.89m x 1.11m (94.88” x 35.04” x 43.70”) |
2735 kg |
If you need us to provide a wheelchair or other assistive devices, please make your travel plans as early as possible so we can make the necessary arrangements for you. Do note that requests made within 48 hours to departure or on the day of travel may result in a delay in the assistance being provided to you. Additionally, assistance is limited to departure and arrival processes, and does not extend to other locations within the airport.
If you are arriving, departing or transiting through Singapore Changi Airport , there are also wheelchairs available at all information counters within the airport for your use.
If you’re using your own mobility aid such as a manual or electric wheelchair or other assistive devices such as a cane, crutch, walker or mobility scooter, we will require them to be stored in the aircraft’s cargo hold as checked baggage due to limited cabin space. Please refer to the above dimensions of the cargo hold for our various aircraft types to ensure that your mobility aid or other assistive device can be carried on your intended flight. These mobility aids and other assistive devices do not count towards your free baggage allowance and will be checked in at no additional charge.
If your wheelchair is powered by a battery, or if you’re travelling in a group of 10 or more passengers who use wheelchairs, please contact Singapore Airlines at least 48 hours before your flight departs. Airline approval is required for all battery powered wheelchair/assistive devices.
In preparation for your journey, you may refer to the table below on the IATA regulations for the carriage of your battery-powered wheelchair.
|
WHEELCHAIR / MOBILITY AIDS BATTERY TYPE |
REQUIREMENTS |
|---|---|
|
Lithium |
Lithium batteries powering mobility aids must meet all test requirements specified in the UN Manual of Tests and Criteria, Part III, subsection 38.3.
Please note that lithium batteries for mobility aids without UN38.3 certification will not be accepted for carriage. Proof that the batteries meet the requirements may be requested at both reservation and check-in.
1. Battery(ries) that are securely attached and can be adequately protected from damage, should remain on the mobility aid. Wheelchair/mobility aid must be switched off and protected from accidental activation.
2. Battery(ries) that are unable to be protected from damage, shall be removed.
3. Removed battery(ries) must be protected from damage for example by placing in a protective pouch/bag and carried as cabin baggage.
4. Removed battery(ries) must not exceed 300Wh for a single battery powered mobility aid or 160Wh each for a 2-battery powered mobility aid.
5. Spare battery(ies) must not exceed 300Wh for a single battery powered mobility aid or 160Wh each for a 2-battery powered mobility aid.
**Watt hours (Wh) = Amp hours (Ah) x Voltage (V) |
|
Non-Spillable Wet / Dry Cell |
1. Batteries that are securely attached and can be adequately protected from damage, should remain on the mobility aid.
2. The battery terminals must be protected from short circuit for example by being enclosed within a battery container. The removed battery(ies) to be in strong rigid packaging and protected from damage.
|
|
Spillable Wet |
1. Batteries that are securely attached and can be adequately protected from damage, should remain on the mobility aid.
2. The battery terminals must be protected from short circuit for example by being enclosed within a battery container. The removed battery(ies) to be in strong rigid packaging and surrounded by compatible absorbent material.
|
If your wheelchair or other assistive device is damaged, you must inform us or our airline partner of the damage in writing within 7 days. Compensation for the damage will follow the guidelines for lost/mishandled baggage. Singapore Airlines’ liability is limited in accordance with our General Conditions of Carriage for Passengers and Baggage, the Warsaw Convention or Montreal Convention (where applicable and as amended from time to time) and/or any other applicable law or regulations.
Special seating devices, such as the Crelling Harness and MERU chair, are allowed on our flights. To make the necessary arrangements, please contact Singapore Airlines as early as possible and at least 5 working days before the flight.
For passengers with onward connections onto other airlines, please check with the respective airlines on for their restrictions on mobility aid/wheelchair to ensure a smooth transfer to your final destination.
Lufthansa Group has introduced new restrictions on the acceptance of battery powered mobility aid/wheelchair. The new restrictions will take effect from 1 October 2025. For more information, please refer to : Passengers requiring wheelchairs | Lufthansa