Contact us

Travel Insurance Customer Service & Claims

For non-travel insurance related matters, please contact Singapore Airlines.

Below are some useful contact details related to Allianz Travel Insurance.

For 24/7 Emergency Assistance during your trip

Call: +852 2193 5875

For claims enquiries
Email :

For customer service
Call: +852 2193 5875
Mon – Fri, 9:00 - 17:30 Hong Kong Time

How to file an insurance claim
Visit to file a claim and check the relevant supporting documents required for your claim. 


If You’re Looking to Enquire or Make a Claim For Disrupted Trips Due To Covid-19

Should you have any enquiry regarding claim for trip cancellations or curtailments due to Covid-19, please proceed to reach out to your respective airline or travel agency for any alternative options such as obtaining vouchers, opening ticket/booking postponements options or reimbursement etc. 

We’ve outlined some examples of the process for Singapore Airlines as per below:

Customers with tickets purchased directly from Singapore Airlines are advised to submit all requests for Covid-19 related assistance using the form below to:
1. Retain the value of their ticket and extend their ticket validity
2. Change their travel plans
3. Submit other Covid-19 related queries

If you cannot find any of alternative options like above, please reach out to us at for assistance.


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Travel insurance

This Travel Insurance is for Hong Kong residents only with journey starting from Hong Kong. It is underwritten by Liberty International Insurance Limited ("Liberty"), an insurer authorized and regulated by the Insurance Authority of Hong Kong, and with Allianz Travel, a trading name of Allianz Worldwide Partners (Hong Kong) Limited as the administrator of the insurance policy. Singapore Airlines is an insurance agent appointed by Liberty Insurance.